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To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours. Please visit The Canada Revenue Agency (CRA) to be aware of GST/HST requirements that apply as an Indian, an Indian band, and band-empowered entity under the Indian Act. We recognize that many Indigenous peoples in Canada prefer not to describe themselves as Indians. However, the term Indian is used because it has a legal meaning in the Indian Act. Find out if you have to pay the GST/HST In general, Indigenous peoples in Canada are required to pay taxes on the same basis as other people in Canada, except where the limited exemption under Section 87 of the Indian Act applies. Section 87 says that the "personal property of an Indian or a band situated on a reserve" is tax exempt. Inuit and Métis people are not eligible for this exemption and generally do not live on reserves. Documents you need to get GST/HST relief As an Indian, it is necessary that you acquire a proof of registration with Aboriginal Affairs and Northern Development Canada (AANDC) to be eligible for GST/HST relief. For more information, see Indian Status. Certificate of Indian Status card – On your customer form, please include your 9- or 10- digit registry number or your band name and family number (commonly referred to as the band number/treaty number), which is found on your card and attached to a copy of your certificate. Temporary Confirmation of Registration Document (TCRD) – Photocopies of the TCRD do not qualify as appropriate documentation, you must to send your Certificate of Indian Status card. If any changes are made to the

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring signal verification VIP installation Adding or moving a coaxial outlet Service call * * The management of the appointment for a service call is different. Please refer to step 3. Important tips for a tech visit. Important tips for a tech visit. Here are a few things to know to make sure the technician’s visit runs as smoothly as possible. On average, a visit lasts less than an hour. You’ll get a better time estimate once the technician is on-site. The technician will intervene within the agreed time slot. However, the exact time of arrival cannot be guaranteed, as the itinerary is subject to prior appointments, traffic conditions, and other logistical factors beyond our control. Do not expect a call from the technician. He’ll only contact you at the number you provided when you planned your appointment if he plans to arrive before or after the allocated time slot. A person over 18 years old must be present. If not, the technician cannot complete the work , and a new appointment will have to be scheduled. Your equipment should be easily accessible. M ove ahead of time any furniture that may complicate things. If you’re the owner of a household pet, please keep it away from the rooms where the technician will be working. If you are a building tenant, have the owner’s written authorization beforehand should the technician need to drill, for example, a hole in an exterior wall. If the building owner is on-site, his verbal agreement will suffice. If you have shared ownership of your property, be familiar with the rules of your association in regard to such matter. The electrical room also needs to be

In what context is a modem return required? Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free of charge by Fizz. The return must be done by mail, following the procedure described below. Defective equipment If you suspect your modem is defective: An agent will perform a few checks with you via chat. If a defect is confirmed, a service appointment will be scheduled by one of our agents so that a technician can inspect the modem at your home. If the issue is confirmed and not caused by misuse, the modem will be replaced at no cost. If the defect is due to misuse, the following fees will apply: Service call fee: $60 (plus applicable taxes) Modem replacement fee: $225 (plus applicable taxes) Lost or stolen equipment If your modem is lost or stolen: You obviously won’t be able to return the device. A service appointment will be scheduled by one of our agents to provide you with a new modem. The following fees will apply: Modem replacement fee: $225 (plus applicable taxes) Service call fee: $60 (plus applicable taxes), if you remain a Fizz customer. Note: If a refund is due, these fees will be deducted from the reimbursed amount. In the case of a cancellation, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded. Once your modem is returned, it will take (approximately) 4-6 weeks to receive

List of useful phone numbers and the services they offer (not affiliated with Fizz) These useful numbers are short codes that allow you to access all types of services rapidly, such as: Directory assistance (directory assistance at 411, a Videotron agent at 611, taxi services at #TAXI) Information (social services 211, municipal services 311, road condition information 511, non-urgent health care 811) Emergency services (emergency services at 911, Sûreté du Québec at *4141, 988: Suicide Crisis Helpline) Entertainment (psychic readings or dating services at #CLICK) Users can easily memorize these numbers. CONSULT THE USEFUL NUMBERS LIST Good to know Accessing the services attached to these numbers can vary depending on the region where you are when you place your call 411 services The 411 number is a service that allows you, at any time, to obtain the addresses and telephone numbers of individuals and businesses listed in the telephone directory. It also provides you with weather forecasts, movie schedules and driving directions. When you call 411, the information is sent to you by text message. For example, if you're looking for the contact details of a particular person, you'll receive them by text message. Good to know 411 is a useful number that can be reached wherever you are in North America. 911 services The 911 emergency number allows you to get help quickly in an emergency situation. A dispatcher will take your call and immediately contact the appropriate emergency services (police, ambulance, fire or other), depending on the nature of the emergency. You can contact emergency services free of charge at any time by dialing 911 from your cell phone, wherever you are in Canada and the United States. Guidelines to follow when calling 911 911 service fees 911 calls are free because a monthly municipal tax of $0.54

The 988 service is a Suicide Crisis Helpline that is free of charge and set up for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 988 to get help, no judgement, from a responder in English or French. For more information, visit https://988.ca. How can the 988 service help me? The 988 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country. The 988 service is available in English and French, 24 hours a day, every single day of the year across the country. Trained responders will listen without judgement while providing support. Who should use the 988 service? The 988 service is for anyone who is thinking about suicide, or who is worried about someone they know. While suicide prevention is the primary focus of the 988 service, no one will be turned away. Everyone who contacts the 988 service will be assessed for suicide risk. Responders are trained to deal with people going through a range of crises. Who runs the 988 service? The Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario is leading and coordinating the delivery of the 988 service nationwide in both English and French. A growing network of more than 40 experienced local, provincial, territorial, and national crisis lines across the country provide lifesaving support to people who call or text 988. The 988 service is funded by the Government of Canada, through the Public Health Agency of Canada.

When are referral bonuses awarded? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. Same goes if you're the one who was invited: your bonus (and that of the Fizz member who invited you) will be pending. When the invited person completes their second monthly payment, they will receive their referral bonus. From there, the referral bonus of the Fizz member who made the invitation will be applied on their next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. Learn more on how to invite friends, and get invited. What is the amount of the referral bonus? The amount of the referral bonus may vary depending on the provinces where the new member’s and the active member’s plans are activated, as well as the offer in effect at the time of subscription. For a mobile plan, the bonus is based on the date the invited person activates their SIM card. For a Home Internet plan, it’s based on the date the invited person subscribes and chooses their installation appointment. As an example: Someone in Quebec refers a person in Manitoba. Each will receive the referral bonus amount in their own region at the time of subscription. To find out the current reference bonus amount and how it works, please refer to these pages: Invite Friends with our Referral Program | Fizz Referral program: how do referral bonuses work? | Fizz How do I know when friends