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New to Fizz? (Alberta, British Columbia, Ontario et Quebec) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. New to Fizz? (Manitoba) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. Rest assured, your phone is not roaming, and you will not incur any charges. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy activating your upgrades is. Everything is done in seconds, directly in your account. Video Once activated, an upgrade is recurring and you will therefore automatically benefit from it every month. The upgrades Each time you reach a new level in the My Rewards program, you unlock a new upgrade. An upgrade is a long-term reward that boosts your plan every month, like additional mobile data or a monthly discount on the price of your Home Internet plan. Please note that if the bonus is added during your 4.5-day freeze period before the end of your billing cycle, it will only be activated in the following billing cycle. Since the billing is already visible on your account, this is why you will need to wait for the next cycle for the bonus to take effect. Once activated on your plan, you get to enjoy your upgrade each and every month. Keep an eye out and activate your upgrades as soon as possible to fully take advantage of them. The bonuses have a lifespan of 2 years. Each Fizz plan has three (3) slots on which an upgrade can be applied. The number of unlocked slots ready to welcome an upgrade varies based on your My Rewards level. If you have more than one slot available on a plan, the upgrades you’ll assign to that plan will be cumulative, making your plan even richer. Can I gift my upgrades to another Fizz member, or transfer them from month to month? Your upgrades are yours, and yours alone. You cannot gift your upgrades to another Fizz member. An upgrade, however, gets the same preferential treatment as your plan. As

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their online activities require. A plan with a higher speed implies more bandwidth, which will in turn accommodate a larger volume of data traffic. If you are browsing and checking your email, you will need fewer Mbps. If several people at your address will be watching video streaming or playing games, there will be more data traffic on your network, and more Mbps will therefore be needed to make the experience enjoyable for everyone. Depending on your location and needs, you can choose a plan ranging from 30 Mbps to 940 Mbps (see details below). Our upload speeds are 10 Mbps for the 30 Mbps and 60 Mbps plans, and 50 Mbps for all other plans. Discover our Internet plans Any access of 100 Mbps or more is subject to the traffic management policy. For more details, visit https://fizz.ca/en/faq/internet-traffic-management-policy Important. Along with the speed of your plan, you should not underestimate the importance of your modem’s location, and the distance between the connected device and your modem. - The location: Don’t install your Wi-Fi modem in the basement, but in the centre of the house, in an open space, without physical obstacles. In other words, hiding it behind the aquarium, or in the back of the closet is not a good idea. Also keep it away from interfering devices like the microwave or baby monitor. - The distance: The farther away the device, the more the speed decreases, and the device ends up receiving a residual speed. Here are a few approximate examples of average use (it should be noted that the flows shown in the table are when the wireless connection is ideal, without

At Fizz, there are no fixed-term contracts. Once you activate your plan, we do provide you with a Services agreement. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the same time. See the steps for an eSIM If you don’t have a SIM card, getting one is really simple. - If you’re buying a phone on fizz.ca, you can add a free SIM card to your order. - If you plan to use your own phone, get a physical SIM card online, or from one of our partner store Now the activation If you chose to go with an eSIM, you’ll be able to activate it immediately after ordering it. See the details here. For a physical SIM card, there are two (2) ways to get to the SIM card activation page: Log into your Fizz account and go under Overview > Add a plan. There, you’ll have the opportunity to activate your SIM card. OR In the fizz.ca menu bar, click on Mobile/Activate my SIM or enter fizz.ca/activate directly into the address bar of your web browser. Once there, simply enter the activation code on your SIM card in the field provided. Choose my plan Activate my SIM card Creating my plan Once your SIM card has been activated, you’ll need to create your perfect plan. The Plan Wizard will help you: Adjust the amount of data, the number of texts and minutes. Choose your coverage area — Provincial, National or National + U.S. (Hawaii and Alaska are included in the National + U.S. coverage area). Decide whether you want voicemail and international calling options. At the bottom of the Plan Wizard you will see your monthly fee, which adjusts based on your selected plan details. Some Fizz calling options — such as call display, call waiting, call forwarding and