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Follow these simple steps to start participating and helping others in the Fizz Forum: Already a Fizz member? If you already have an active Fizz account and you’re currently logged in, your Forum account is already activated. You’re not a Fizz member? To begin participating in the Forum, Create a Fizz account Note: Even if you don’t have a Forum account, you can still browse and search info. But to post, answer questions or participate in the My Rewards program, you need an active Fizz account, which in turn will also give you a Community Hub account. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

Useful numbers and their different services These useful numbers are short codes that allow you to access all types of services rapidly, such as: Directory assistance (directory assistance at 411, a Videotron agent at 611, taxi services at #TAXI) Information (social services 211, municipal services 311, road condition information 511, non-urgent health care 811) Emergency services (emergency services at 911, Sûreté du Québec at *4141, 988: Suicide Crisis Helpline) Entertainment (psychic readings or dating services at #CLICK) Users can easily memorize these numbers. CONSULT THE USEFUL NUMBERS LIST Good to know Accessing the services attached to these numbers can vary depending on the region where you are when you place your call 411 services The 411 number is a service that allows you, at any time, to obtain the addresses and telephone numbers of individuals and businesses listed in the telephone directory. It also provides you with weather forecasts, movie schedules and driving directions. When you call 411, the information is sent to you by text message. For example, if you're looking for the contact details of a particular person, you'll receive them by text message. Good to know 411 is a useful number that can be reached wherever you are in North America. 911 services The 911 emergency number allows you to get help quickly in an emergency situation. A dispatcher will take your call and immediately contact the appropriate emergency services (police, ambulance, fire or other), depending on the nature of the emergency. You can contact emergency services free of charge at any time by dialing 911 from your cell phone, wherever you are in Canada and the United States. Guidelines to follow when calling 911 911 service fees 911 calls are free because a monthly municipal tax of $0.54 already applies. The tax is intended to fund

A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate is offered on the phone you’re considering, remember that this rebate is conditional on you having an active Fizz mobile plan for an uninterrupted period of several months following the purchase date of that phone. Or, if you don’t already have a Fizz mobile plan, that you activate one within 7 days following the delivery of your phone and that you keep that plan active for an uninterrupted period of several months. How many months does this uninterrupted period represent? - If you bought your phone after 2021-05-28, this uninterrupted period totals 24 months. If you leave Fizz before the end of that period, we’ll for one be very sad to see you go. Two, you’ll have to refund the prorated portion of the promotional rebate corresponding to the number of months remaining on the initial term of this period. This amount will be invoiced using the payment method associated with your Fizz plan when you unsubscribe. The same billing method will be used if you had chosen to pay in monthly instalments with Affirm: no amount will be added to your agreement with Affirm. These fees are not penalty fees. The promotional rebate you enjoyed when you purchased the phone is simply divided by the number of months corresponding to the uninterrupted period that applies to you. You therefore only pay the portion of the rebate that corresponds to the leftover months during which you will no longer have an active Fizz mobile plan. Here’s how to calculate the amount due: 1- Locate the rebate on your invoice. Or, if you’re shopping and haven’t purchased yet, the amount of the rebate corresponds to the

The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?

To request technology adapted to a disability, contact our Customer Service team. Log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. This will allow us to find the best solution for your needs. Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant plans, go to > My plans > Manage > Advanced parameters You do not require proof of disability to activate this service For more information, see our T911 FAQ If you have not received a text confirming the activation of your T911 service within five (5) days after signing up, please contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. Braille or large type For all customers who are living with visual disabilities Available formats: Braille, large type or audio file To process these requests, please contact our Customer Service

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for shipment -- i.e. SIM card orders My Settings > Order History Transaction history View transactions to pay for your plan -- i.e. monthly payments, Add-Ons My Settings > Transaction History Wallet transactions View Wallet transactions -- i.e. payments taken from your Wallet for Pay As You Go usage See your Wallet transactions

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your mobile plan? Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan. Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code. If this really is goodbye. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any pro rated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle. If you

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant

The same way you would log into your Fizz account: Log into your Fizz account Click on Help in the top navigation Select Community Hub Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work