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PayBright is now Affirm. If you have a payment plan with PayBright for a phone you bought with Fizz, no worries. While their name is changing, your agreement stays the same, with the same conditions. The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The amount of your purchase is equally split over 4 payments. Monthly instalments for large purchases: The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the phone model and your eligibility. How Pay in 4 works. You’ll have four (4) automatic pre-authorized payments charged to your Visa or Mastercard credit or debit card : a first payment when you receive your purchase, and one payment every two weeks after that. Good to know: this payment solution won’t impact your credit score. How monthly instalments with Affirm work. Over how many months can I finance the purchase of my phone? The number of months over which you can finance your purchase varies between 12 and 24. The number varies based on the value of your purchase and your eligibility. You’ll be presented with three choices and have the opportunity to select the term that suits you best. You’ll have all the details when you fill out your request with Affirm. How do I make my monthly payments? Your monthly pre-authorized payments are configured with Affirm via your Visa or Mastercard credit or debit card , or your checking account. Who can apply to pay with Affirm, and how? Affirm payment plans are available to Canadian residents who have reached the legal age of majority in the province in which they reside. Other requirements include: Depending on the plan, a Canadian bank account

Due to the current context at Canada Post, there may be additional delays in receiving the return of your Fizz modem. Rest assured that your cancellation request will be processed without any issues. We appreciate your understanding and patience. Before we get into the swing of things, know that based on the date you unsubscribe from your Home Internet plan: You have 15 days to return your Fizz Wi-Fi modem (and its power cable). Failure to do so means you will be automatically charged the modem replacement fee, as per your Services agreement. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded. Once your modem is returned, it will take (approximately) 4-6 weeks to receive, if applicable, your prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Pack the modem carefully Important: Make sure that nothing is taped on the modem, and its barcode is legible. Find a box that is not too big to make sure the modem is snug and not tossed around. A box of size 12 ¼ x 9 ¼ x 5 ¼ inches is ideal. The box must also be sufficiently sturdy, so the modem is well protected. Canada Post has guidelines on the best way to wrap a package for shipping . Have your return ID number handy Download, print or write down your return ID number. Canada Post will need this number to print your free return label. Hint: The return ID number is written right under the barcode: There are two ways to find your return ID number: In the confirmation email you received when you unsubscribed from Fizz. In your Fizz account: Once signed in, go to

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

Some features to change a TV plan are still in development. You can change the channels in your current plan or add some to switch to a bigger plan. Please note that you cannot make any changes to your TV plan and/or modify your channels during the freeze period (4-5 days before the end of your current billing cycle). Changing your channels You may change your channels at any time, without changing your monthly TV plan: In your Fizz account, go under My plans > Manage plan > Change my plan. Select your channels. Make sure the total number of channels in your new selection is the same as in your current selection. Submit your changes. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Good to know: any new channel you select for your plan must be kept for at least 30 days. Adding channels to your plan Please note that you cannot change your TV plan during the freeze period (4.5 days before the end of your current billing cycle). You may add channels to your TV plan at any time: In your Fizz account, go under My plans > Manage plan > Change my plan. Add the new channels you want. Submit your changes. A recap of your order and your new services agreement will be sent to you by email. Log out and back in your Fizz TV app, and you’ll have access to your new channels instantly. Remember, any new channel you select for your plan must be kept for at least 30 days. Because you’ll have access to your new TV plan instantly, you will pay a prorated amount to bridge the gap between the day you add new channels and the day your next

New to Fizz? (Alberta, British Columbia, Ontario et Quebec) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. New to Fizz? (Manitoba) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. Rest assured, your phone is not roaming, and you will not incur any charges. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. - Voicemail access does not work when you are outside Canada and the USA. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option is added to your plan, it’ll

Follow these simple steps to start participating and helping others in the Fizz Forum: Already a Fizz member? If you already have an active Fizz account and you’re currently logged in, your Forum account is already activated. You’re not a Fizz member? To begin participating in the Forum, Create a Fizz account Note: Even if you don’t have a Forum account, you can still browse and search info. But to post, answer questions or participate in the My Rewards program, you need an active Fizz account, which in turn will also give you a Community Hub account. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?