Results of your search
You can customize many different settings in your Fizz account, including: Personal information Contact details Payment information Communication preferences Privacy settings Plans that benefit from Rewards To change your account settings: Go to My Settings in your Fizz account. Scroll to Settings, at the bottom of the screen. Click on the setting you wish to change and you will be guided through the process. Read more : How do I change my privacy settings inside the Fizz community? How do I change the types of emails and texts I receive from Fizz?
Fizz.ca
Concours - EN
" Fizz x IglooFest Gatineau" CONTEST ENTRY RULES The Fizz x IglooFest Gatineau contest is held by Fizz mobile (the “Contest Organizer”). The Contest begins on January 20th , 2025 at 12:00 p.m. and ends on January 31st , 2025 at 11:59 (the “Contest Period”). All times indicated in these Rules are Eastern Standard Time. ELIGIBILITY The Contest is open to Quebec residents aged 18 or over. Employees, officers, directors, mandataries, agents and other representatives of the Contest Organizer and Contest Sponsor (if applicable), their affiliates, divisions and subsidiaries, their promotional and advertising agencies, partners, participating merchants, suppliers of prizes, material and services related to the Contest and any other stakeholder directly involved in the Contest, any person residing with the persons identified above, members of their immediate family (brother, sister, child, mother, father) and their legal or commonlaw spouse are not eligible to enter the Contest. HOW TO ENTER
FAQ
Is it possible to transfer my plan to another account?
The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another Fizz account. For both mobile plans and residential Internet plans, our systems do not allow the transfer from one account to another. It is also not possible to group multiple accounts. However, these are features we are working on. For a child who has grown up. If you had created a plan in your account for your child, and your child is now grown up and would like to stand on his own, he must first create his Fizz account. Once his account is created, he needs to create himself a new plan. In other words, he can't retrieve the plan he had in your account, whether it was a mobile or Internet plan. For 2 people living at the same address. For example, your roommate leaves but you stay in the apartment, and the Internet plan is activated in your roommate’s Fizz account. Your roommate cannot transfer the plan to you. He needs to unsubscribe from his plan (or submit a move request) and you’ll have to activate your own Home Internet plan at this address from your Fizz account.
Fizz.ca
Rollover (en)
Your unused data transfers to the next month. No waste. At the end of the month, your unused mobile data automatically rolls over so you can use it the next month. XX How it works How it works: Sit back and relax. Instead of disappearing at the end of each payment cycle, any unused mobile data will be automatically rolled over into the next month. Rolled over mobile data is valid over the following two months. Your mobile plan will always use the oldest data first (thus, your rolled over data). Keep in mind that rolled over mobile data cannot be gifted to another Fizz member. XX When to expect a rollover Discover the benefizz. Gifting. If you’ve got more mobile data or perks that you know what to do with, gift some to another member and make them smile. XX How to gift data My Rewards. At Fizz, you’re
FAQ
What are “Kudos”?
Kudos is a content rating system that lets you vote for the Fizz Community Hub post/topics you feel are the most noteworthy, useful or important. How do I give “Kudos”? You can give Kudos to any posts in the Community Hub except your own. To give Kudos to a message and its author, click the Thumbs up icon on the message. To revoke Kudos you've given, click on the Thumbs up icon again. Read more : How do I post a question to the Fizz Community Hub? How to enable and disable Community Hub private messages? How do I earn Perks by using the Fizz Community Hub? How do I activate my Community Hub account? How do I log into my Community Hub account? I forgot my password. How do I reset it? How does the Fizz Community Hub work? What’s my role in the Fizz Community Hub? How does the search functionality work in the Community Hub?
FAQ
Partner networks: How does expanded coverage work in Canada?
New to Fizz? (Alberta, British Columbia, Ontario et Quebec) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. New to Fizz? (Manitoba) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. Rest assured, your phone is not roaming, and you will not incur any charges. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our
FAQ
What do I need to know before returning my phone?
Due to the current context at Canada Post, there may be additional delays in receiving your phone return. Rest assured that your return request will be processed without any issues. We appreciate your understanding and patience. Any return request must be submitted online via your Fizz account under My phones > Manage my phone > Return my phone. The IMEI of the phone that is returned must match the IMEI associated with the return request you submit online. If you just bought your phone and are unhappy with it, you may return it under the 15-day return policy . You must submit your request online within 15 days of the date on which you received your phone. Once that delay has expired, the return policy will be expired. See the details of the 15-day return policy If you’re having an issue with your phone, you can make a warranty claim . Make sure the issue is covered by the warranty. Check warranty details before submitting your request. Conditions for a return The conditions detailed below apply to the 15-day return policy, as well as to any warranty claim. Returns for operating software issues or damage following misuse will not be accepted. When you fill out your online return request, you will be asked to certify and confirm each of these return conditions by checking a box: - The phone hasn’t been damaged by water in any way. See the common causes - The phone has no physical damage, and does not show any sign from being dropped. 15-day return Warranty claim The phone is like new. There is no scratch or any physical damage to the case, screen, buttons or connectors, camera lens and/or flash. In the case of a refurbished phone, it’s in the same condition as when you
Fizz.ca
Avis - en
Published: April 4, 2019 We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. About the April 2, 2019, outage We’ve detected a weakness in our mobile service infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example: Interrupted connection for unknown periods of time. Intermittent or
Fizz.ca
Financing my phone - (en)
Break up the cost of your phone. It's easy, and simple to pay with Affirm. XX To each purchase size its payment solution. Pay in 4 for small purchases. The amount of your purchase is equally split over 4 payments. First payment when you receive your phone, and one payment every two weeks after that. Plus, this payment solution won’t impact your credit score. XX Monthly instalments for large purchases. The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the value of your purchase and your eligibility. Up to you to choose the term that suits you best. XX Understand the details Check my eligibility Why use Affirm. A quick check that costs nothing. Checking your eligibility with Affirm won’t impact your credit score. An answer almost instantly. Simply enter a few details on the Affirm website to get an