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FAQ
My Wi-Fi network is not available in certain areas of my home. How do I fix it?
Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Identify potential sources of interference The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection. Sources of interference include: Nearby Wi-Fi networks Surveillance cameras Baby monitors Microwave ovens Etc. Obstacles to Wi-Fi waves include: Construction materials (concrete, aluminum, etc.) Heated flooring Mirrors Windows Etc. Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45). A cable is included in the original box of your Fizz Wi-Fi modem. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Test each of the two (2) frequency bands of your Wi-Fi modem
Fizz.ca
Landing Fizz - DavidsTea - (en)
Fizz partners up with DAVIDsTEA. Hi! We’re Fizz. Fizz is the mobile and Internet provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Exclusive offer An exclusive offer for DAVIDsTEA frequent steepers. Activate your first Fizz plan with the referral code DAVID before September 15 and get 1: Up to a $40 Bonus 5 days Unlimited mobile data 20% off At DAVIDsTEA Create my mobile plan The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. 2 No price hikes. The price of your mobile plan will never go up. If you’re happy with your plan, you get to keep it until you decide to change it. 3 Dollar discounts. With our loyalty program, you are rewarded
Fizz.ca
Terms of use - Fizz TV application
Terms of use - Fizz TV application Updated as of APRIL 24, 2024 These terms of use (the “Terms of Use”) govern your use of any Fizz TV software application that Videotron Ltd., doing business as Fizz (“Fizz”) is making available to customers and that you download, install and/or use (“Software”). The Software is owned by a third party and Fizz is authorized to offer it to its customers. If you do not understand or agree to the terms and conditions of this agreement, you must not download, install or use the Software; if the Software is already installed, you must delete or return all copies to Fizz, as applicable. These Terms of Use must be read with the other documents forming part of your complete agreement with Fizz for TV Service, which also includes your Fizz TV Services Agreement (“Agreement”) and our Privacy Policy. Unless otherwise defined herein, all
FAQ
Is it possible to transfer my plan to another account?
The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another Fizz account. For both mobile plans and residential Internet plans, our systems do not allow the transfer from one account to another. It is also not possible to group multiple accounts. However, these are features we are working on. For a child who has grown up. If you had created a plan in your account for your child, and your child is now grown up and would like to stand on his own, he must first create his Fizz account. Once his account is created, he needs to create himself a new plan. In other words, he can't retrieve the plan he had in your account, whether it was a mobile or Internet plan. For 2 people living at the same address. For example, your roommate leaves but you stay in the apartment, and the Internet plan is activated in your roommate’s Fizz account. Your roommate cannot transfer the plan to you. He needs to unsubscribe from his plan (or submit a move request) and you’ll have to activate your own Home Internet plan at this address from your Fizz account.
Fizz.ca
LP Internet Referral $50 June 2021 - (en)
Triple the toppings is always nice. Like our referral bonus, now at $75 instead of the usual $25. 1 Fly at 120 Mbps for the price of 60 Mbps. 2,3 The 120 and 200 Mbps accesses are subject to the traffic management policy. 4 Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees and you never pay overage charges. 3,5 Surprisingly rewarding When you’re a member, it’s like the universe is on your side. The longer you stay, the more you get rewarded. 6 Good things just keep coming your way. Inviting friends leads to great savings. When you invite a friend to join Fizz, you both earn a $75 referral bonus. 1 The more friends you invite, the more you can save. Switch to Fizz 94%. That makes a lot of smiles. That’s the percentage of current
FAQ
Do I have to sign a contract to be a Fizz customer?
The concept of a mobile contract does not exist at Fizz. However, we do provide you with a Services agreement when you activate your plan. Every time you change your plan (and you can change it anytime), you will get a new Services agreement. This ensures that the terms of your service are clearly defined and easy for you to review. Read more : How do I subscribe to Fizz?