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In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled pause Integrated speed test Band steering Learn more about the Fizz Wi-Fi app

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your number. If this happens, we will send you a text explaining the reason for the delay and telling you what you need to do (if anything) to fix the situation. Learn how to fix errors with transferring your number. Read more : What if I’m unable to transfer my phone number?

It’s easy to remove a user from your plan. Once removed, this user will no longer have access to your plan. On your end, your payments for this plan will continue — you can therefore continue to use it. How to remove a user from your Fizz plan: Go to My Plans in your Fizz account. Scroll and select the plan you wish to manage. Click Manage and choose User’s permissions. Scroll to the bottom and click on Remove this user. Read more: How do I add a user to a plan? How do I manage permissions for a user on my plan?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage different aspects of your account. In the top navigation, click on: Overview to see your usage for this payment cycle. My Settings to manage your referrals, linked accounts, contacts and settings. My Plans to adjust all plans on your account. Your Account Number Your account number can be found on the first page of your service agreement. This document was sent to you by email when you activated your plan. You can also find it through your Fizz account. Go to My Plans > Manage My Plan. The information will be displayed at the top of the page. Your Fizz account number is not your phone number. Your Fizz account number is a unique identifier assigned to your account when you sign up. It is used to manage your account and access your services. Unlike your phone number, which is used for calls and messages, your Fizz account number is essential for interactions with customer service and managing your account online. Read more: How do I view my Service agreement How do I change the type of emails and textos I receive from Fizz How do I change my personal informations Where can I see my Fizz transactions and orders

With Fizz, you create your own plan based on what you need. Our Plan Wizard allows you to adjust the amount of data, minutes, texts and coverage based on what you will need during your one-month payment cycle. When you make adjustments, you’ll see the price for your monthly plan in the field below. Go to How do I create my mobile plan? You can change your plan details any time. Go to How do I change my mobile plan? Read more : I just activated my plan. How long before I can use my phone?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the activation process, you’ll be presented with three options: Transfer a number to Fizz Get a new number Find a number Select the middle option: Get a new number. Choose a number from the list. (Click Generate a new list of options to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm. Read more : How to test my Fizz line? I just activated my plan. How long before I can use my phone?