Results of your search

Using the Forum to share and help others comes with its own points and badges. Earning Points Let’s get you started: Create your Forum account. Make sure to use the same email address as your Fizz account. Help and contribute to the community by replying and posting helpful information that can benefit other Fizz members. > Learn how to post on the Forum. You’ll earn points for each action you complete. Think of these as notoriety points. Based on your contribution in the community, you may also receive Geek badges. The allocation of our Geek badges is based on a secret algorithm, devised to prevent people from gaming the community. But ultimately, the following will increase your chances: The frequency of your activity on the Forum. Any reply you post to help others who need assistance or direction. Posting helpful contributions. Your participation in the Forum will also give a hand to your My Rewards progression. You must be a Fizz member with an active monthly plan to participate in the My Rewards program. The email address you use in the Forum must match the one in your Fizz account. Subscribe to Fizz > The actions you complete on the Forum do not all contribute to your My Rewards program. Refer to the table below. Please note that to ensure fairness and quality of interaction on the Forum, daily limits have been set for each action that can contribute to your My Rewards progression. Forum actions that contribute to your My Rewards progression Reply Answer in less than 5 minutes Daily leader Weekly leader Monthly bonus Monthly leader Earn “Accepted Solution” (best answer) Do I earn any rewards when I participate in the Fizz Forum? Participating in the Forum earns you points and badges, which in turn can contribute to

A few recos Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan and channels every month if you want. How to modify my plan Do you know anyone who is looking for a TV, Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code Are your My Rewards upgrades activated on your Home Internet plan? Based on your level in the loyalty program, My Rewards, we're talking up to $6 off the price of your plan. Every month. And having a TV plan sure helps you earn My Rewards points which in turn will get you those great upgrades and savings. Check my upgrades If this really is goodbye To unsubscribe from your TV plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. If you unsubscribe from your TV plan, it’ll be deactivated immediately. You will receive a prorated refund based on the days left, if any, in your payment cycle. If you unsubscribe from your Internet plan, you’ll have to choose your deactivation date. Your TV plan will be deactivated on the same date, and any outstanding refunds, if any, for your two plans will be processed at the same time when you return your Fizz Wi-Fi modem. Avoid doubling up

Our services and tools are designed to empower our members. If you’re stuck, there are several options available to you, 24/7. Important: The forum is a great place to get tips and advice but know that you are interacting with members, and not Fizz directly. It is therefore imperative that you do not publish your personal information. The FAQ Answers to the most frequently asked questions are included, of course. This is the very definition of an FAQ. But the troubleshooting steps are also very popular, and you’ll find them a useful guide. Visit the FAQ https://fizz.ca/en/solutions Exchanging with Fizz Are you stuck? Look for the green conversation bubble in the bottom right-hand corner of our FAQ or support page. It’s your gateway to available channels to contact us. Good to know: - Our communication channels are asynchronous, a bit like social media, for example. You post your question or requested info in the conversation and an agent will respond. Exchanges are not in real time. - Only our chat service is a secure channel. If the intervention involves the exchange of personal info, such as your account number, please contact us by chat. Chatting with Rob Rob is our conversational robot, and he’ll be the first one to chat with you, guiding you to address your issues as quickly as possible. Don’t underestimate his skills, he’s very efficient. Here are a few tricks to make the most of the capabilities of Rob: Be clear and concise. Choose simple sentences. Because Rob reacts to specific keywords, use relevant terms related to your request. Ask one question at a time. If you have multiple questions, wait for the answer to your first question before asking the second one. Read Rob’s answers carefully and follow his instructions, like providing additional information, selecting

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order summary is for reference only; Fizz cannot guarantee a specific delivery date. Important: The scheduled delivery date cannot be changed. What are the delivery times for a SIM card or a device? You should plan between 2 to 5 working days for the delivery of a SIM card. Deliveries are made from Monday to Friday between 8:00 am and 5:00 pm. If the delivery time includes a holiday, it will take an extra day for delivery. For a phone or Wi-Fi modem, you will receive an email with a tracking number to follow your package. To check the status of your delivery: Log into your account and go to My settings > Order history > View Details Click on the shipment number to view your delivery details on the courier's website. Good to know: for Planète Courrier, go to "click for more info" and enter the postal code of the delivery address to see the delivery details. An issue with your delivery? Contact the courier directly. If their team can't help you, contact us by chat and we'll see what's the best way to help you. I missed my delivery of a phone or Wi-Fi modem. What should I do? Instructions to follow will be available in your Order History. From your Fizz account, go to My settings > Order History > View Details Click on the shipping number to access the courier instructions. You may need to schedule a new delivery attempt, or need to pick up your package yourself for example. Particulars for the delivery of a phone or a Wi-Fi modem. If you are expecting delivery of

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that the rates are the same whether you are calling a landline or a mobile number. International Calls Option If you make international calls every month: add the International calls option to your plan. You get each month a fixed number of minutes to make international calls from your coverage area to the country you select among our special rate list. You can only select one country at a time, but you can change it. If you do, that change will be effective when your next payment cycle begins. Important – any change to your plan must be made 108 hours (4.5 days) before the end of your payment cycle. During those 108 hours (4.5 days), systems are frozen and no change can be made. You’ll therefore have to wait for the next payment cycle. Learning how to edit your mobile plan . If you can't find a specific country on our list, you’ll have to opt for an Add-on instead. International Calls Add-on If you make international calls occasionally: use the International Calls Add-on. The International calls Add-Ons are useful if you need to make international calls occasionally to countries not covered by your monthly plan. You can purchase as many International calls Add-ons as you need, based on which zones these countries are in. Here is the list of available Countries : Germany Australia Bangladesh Belgium Brasil Bulgaria China Colombia South Korea Costa Rica Denmark Finland France Guadeloupe Hong Kong Hungary U.S. Virgin Islands India Indonesia Ireland Iceland Israel Italy Japan Luxembourg Malysia Mexico Mongolia Norway New Zealand Netherlands Peru Philippines Puerto Rico Czech Republic Romania San Marino Singapore Slovakia Sweden Switzerland Viet Nam Learn about

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day! Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move. Date coordination Chances are the date you choose to deactivate your Home Internet service at your current address will differ from the installation date you select for your new digs. If that’s your case, no worries. Your plan will be simply put on pause, and you won't incur any fees during that time. Your payment cycle will shift and begin upon activation at your new address. If a technician’s visit is required, the time needed to get an appointment varies based on demand. So, make sure to plan ahead during the moving season in June and July. A plan (or the service) is not available As you fill out your move request for your Home Internet plan, we’ll obviously ask you to enter your new address. One of three things can happen: > All is fine. This is great, but chances are this is not your case if you’re reading this section of our FAQ. > The download speed you have now is not available at your new address. Perhaps you are moving from an area with high bandwidth to one with lower bandwidth, which impacts the download speeds available to you. Choose a new plan. On the activation date of your new plan at your new address, your old plan will be refunded to you on a prorated basis. > Fizz Home Internet is not

When you are traveling outside your usual coverage area, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger. Please note that the use of certain applications may be prohibited in some countries. Note: Charges may apply to use your phone while you are outside your coverage zone. See: I’m travelling outside Canada. What are my roaming options? When you are traveling outside your usual coverage area and using your phone, you must connect to an available local mobile network that is compatible with your phone. Troubleshooting: Is there mobile data in your plan? If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. 1. You can adjust your plan to extend you data coverage to all Canada or Canada+US : this change comes into effect at the start of your next billing cycle. 2. You can also add data to your plan and use them right away by buying a Travel data Add-on. 3. Remember that you can also access the internet by connecting to a WiFi network. 4. If you are travelling, depending on the country you are visiting, you may be able to add money to your wallet to pay as you go. For more details, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Is your mobile data activated? Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data. The steps to follow to enable your phone to use mobile