Results of your search

FAQ

I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up the data left in your plan. If the metre is: Green: You’re in great shape and will likely make it through your payment cycle without needing an Add-On, plan change or Pay as you Go. Yellow: You’re going through data or minutes more quickly than expected. Use data or minutes more carefully until the end of your cycle or you may run out. Red: You’re in danger of running out of data or minutes before your payment cycle ends. To make sure you don’t run out, you may want to change your plan, buy an Add-On or add money to your Wallet to Pay as You Go. Gray: Your plan is paused. Plans can be paused for several reasons: You ran out of data or minutes: Buy an Add-On or Add funds to your Wallet You are behind on a payment: Pay any outstanding balances on your account You paused the plan yourself (lost or stolen): Reopen your plan Your account been impacted by fraudulent activity: Contact the Fizz fraud team What to do if your plan is running out of data or minutes Buy an Add-On An Add-On is additional usage — it could be data, minutes & text or minutes for international calls — that you can use right away. You may want to buy an Add-On if you’re running low on monthly data, or if you want to add a feature that’s not part of your monthly plan. It will expire at the end of the following payment cycle. Login to your account to buy an Add-On Learn more about Add-Ons Add money to your Wallet When yourplan
Add-on Data Manage my mobile plan Mobile Payments Usage Manage my plan
Fizz.ca

Contest Fizz Social Media Survey

Fizz's social media survey contest rules From February 23rd to March 23rd 2023. Contest Fizz Social Media Survey ENTRY RULES The contest Fizz Social Media Survey (hereinafter referred to as the “ Contest”) is sponsored by Vidéotron Ltée, carrying on business as Fizz (hereinafter jointly referred to as the “ Sponsor”). The Contest begins on February 23, 2023 at 12:00 pm, and ends on March 23, 2023 at 11:59 pm (EST) (hereinafter referred to as the “ Contest Duration”). All times indicated are Eastern Standard Time (EST) ELIGIBILITY The Contest is open to Québec residents aged 18 or over, excluding employees, agents and/or representatives of the Sponsor, its affiliates, its promotional and/or advertising agencies, partners and other service providers associated with the Contest as well as any person residing with, or who is a member of the immediate family of, such an employee, agent and/or representative. For the purpose hereof
Fizz.ca

Travel - (en)

Did you know? The LTE network might be the only network available in certain locations in the United States. Understand what this means. Data abroad | Fizz Travel add-ons Using your mobile plan abroad has never been this affordable. Use mobile data while roaming starting from $4/GB thanks to our Travel add-ons. Choose from over 200 countries. XX Going abroad? Fizz has your back in more than 200 countries around the world. XX Pay a fixed price for a block of data; if you use it up faster than expected, you can always buy another one. And if your trip gets extended, your Travel Add-on won’t let you down, It’s valid throughout your current payment cycle and the next one. Instant activation Any Travel add-on is activated the moment you buy it, and remains valid for your current payment cycle, plus the entire next one. No roaming surcharges With the
Fizz.ca

Prepaid and Pay as You Go Phone Plans

Prepaid Phone Plans Flexible, no-obligation prepaid plans. Get the best of both worlds with our prepaid plans: the freedom to customize your plan without committing to a contract. Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Stay in control of your cell phone plan expenses. No contract Customize your prepaid plan
Fizz.ca

Privacy Policy

Privacy policy Fizz knows that the security and confidentiality of your personal information are important to you. We have therefore established responsible and transparent practices governing the collection, use, retention, disclosure and protection of your information. They are based on 10 core principles: 1. We are responsible for your data Fizz is responsible for the personal information you freely provide, including any information we pass on to third parties in order to serve you. If you have any questions about your file, please contact our Chief Privacy Officer at [email protected]. 2. We use your information to serve you better We need your personal information to provide you with the services you have selected. It can also help us understand your consumption habits and offer you new products and services. We keep you informed of the use we make of your information. 3. We need your consent Fizz and its agents
FAQ

How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not activated by default. To activate a PIN code on your SIM card, enter the default code 1234 — it will allow you to edit this code and customize it. This PIN code is written on the card that accompanies your new SIM card. The default PIN code is 1234 Once your SIM card has been activated with a personalized PIN code, you will need to enter your PIN every time you turn on your phone. Without this your SIM card will not work and you will be unable to access the Fizz network. IMPORTANT! If you type 3 incorrect PIN codes in a row, your SIM card will be blocked. To avoid this situation, we advise you to personalize your PIN using a number you will remember. How to unblock your SIM with a PUK code How to personalize the PIN on most phones: Go to the Settings menu. Choose Security. Choose Modify your PIN. Many phones have a built-in shortcut for changing your PIN. Enter **04*old PIN*new PIN*re-enter your new PIN#. For example, to change your PIN 0000 to 2710, you would type: **04*0000*2710*2710# The PIN2 code: a rarely used code that protects access to specific features of your SIM Your SIM card is protected by two PIN codes: The PIN code is required when you turn on your mobile or tablet. The PIN2 code protects access to specific features; for example, it activates your phone's restricted directory. The PIN2 code is rarely used, and use depends on your phone's features. If you type 3 incorrect PIN2 codes in a row, your PIN2 code will be blocked. To unblock your PIN2 code, you will need to
SIM First steps with my mobile plan Mobile PIN First steps
FAQ

How do I prepare my phone for a return?

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to inspect it. If we can’t access your phone to inspect it, you will be charged the administrative fee of $75 (plus applicable taxes), and your phone will then be returned to you. Download and install the latest software update For any warranty claim, the first mandatory step is to download and install the latest software update of the operating system. Check your phone afterwards. The download might actually resolve your issue. The process of updating your phone’s software can vary from one phone model to another. Here are two examples: Android: Settings → Software update → Manually download updates iPhone: Settings → General → Software update Save your personal data Save your personal data (pics, videos, texts, contacts, etc.) on an external source. You won’t be able to retrieve them afterwards. Fizz does not save your personal data, and offers no guarantee in this respect. You can download the content of your phone via iCloud, your Google account, your Samsung account or other. Check the procedure directly on the site of these platforms. This process may vary, depending on the type of phone. Here are two examples: Android: Settings → Cloud and accounts → Backup and restore → Back up data iPhone: Settings → iCloud → Backup Unlock the home screen You must disable the lock function for your phone’s home screen so technicians can easily access it to inspect it. This process may vary, depending on the type of phone. Here are two examples: Android: Settings (You can find Settings by tapping the cog icon) → Security → Screen lock → Enter your passcode to confirm you are you → None iPhone
Mobile Purchasing a phone
Fizz.ca

Avis - en

Published: April 4, 2019 We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. About the April 2, 2019, outage We’ve detected a weakness in our mobile service infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example: Interrupted connection for unknown periods of time. Intermittent or
FAQ

What’s Visual voicemail, and how does it work?

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone screen, without having to “call” your voicemail. Is my plan ready? Your mobile plan must include the Voicemail option, as well as data. Visual voicemail is now the basic voicemail for our mobile plans. So whatever name you see, Voicemail or Visual voicemail, know that we're referring to the same thing, Visual voicemail. How to add the Voicemail option to my mobile plan How to configure my phone. Once your plan is ready with the Visual Voicemail option and data, you’ll have to configure your phone. Android members, it’s all in the app. Download and install the app Fizz | Visual voicemail on your phone. The activation steps are simple, and you will have a few permissions to give like allowing texts and the synchronization of your contacts. These permissions are necessary if you want to take full advantage of the Visual voicemail features. Download the app on Google Play Apple members, it’s all in the iOS. Update yours if need be, and then follow these steps: Go to the Phone app Tap the Voicemail tab Is my plan ready? With Fizz, the Voicemail option includes Visual voicemail, meaning you get a supercharged voicemail for the same price. To enjoy it, your mobile plan must include the Voicemail option and data. Change my plan Not a Fizz member yet? Try us, you won’t regret it. Our plans are flexible and we don’t do fixed-term contracts. See the mobile plans How to use Visual voicemail. This is where the fun starts: Visual voicemail works with an intuitive visual interface. Honestly, you’ll wonder how you ever lived without it. Your messages will be there, on your phone screen
Voicemail Message PIN First steps with my mobile plan First steps