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The My Rewards program allows you to earn rewards for every dollar you spend with us. You also move along in the program when you participate in the Community Hub, gift your mobile data to another Fizz member, refer a friend, etc. In fact, the longer you stay with Fizz, the more you’ll be dazzled with the rewards we have in store for you throughout your Fizz journey My Rewards How do I subscribe? You are automatically subscribed to My Rewards the minute you create an account on fizz.ca. Don’t have an active plan yet? No worries. You can still start earning points in the program by participating in the Community Hub for example. You’ll need an active Fizz plan, however, to use any reward you receive. How does My Rewards work? Throughout your Fizz journey, you collect points for actions you complete: answer a question in the Community Hub, refer friends, add funds to your wallet… you get the point (no pun intended). Accumulating points allows you to progress from level to level. Good to know: When you change your plan, you don't lose your rewards. For example, the My Rewards upgrade for dollars off the price of your plan, or the one for free mobile data every month will continue to apply to your new plan. Your points are yours, and yours alone. You cannot gift your points to another Fizz member. It’s also important to know that your points cannot be redeemed for cash. If a member is not the one paying for his own plan, such as it may be the case for a young member whose parents pay for them, this member won’t receive the points related to the dollars spent. The levels Throughout your Fizz journey, you collect points for your dollars spent, and

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. If your Fizz SIM card needs to be changed due to the removal of 3G for a VoLTE-compatible card, it will be free. See the steps for an eSIM here. If your phone is not compatible with eSIMs or if you prefer having a physical SIM card, it’s all good as well. The SIM card (subscriber identification module) will connect your phone to the Fizz mobile network so you can use the mobile plan you create. Keep in mind, however, that Fizz does not offer business services: SIM card (their order and their use) are limited to a residential use. Order online Just like anything else these days, a Fizz SIM card can be delivered right to your door. You even get to keep your slippers on. New to Fizz? Go to fizz.ca and create your mobile plan. Follow the on-screen steps and order your SIM card. Obviously, your address must be located within the Fizz subscrition area. You can also order a free SIM card when you buy a phone on fizz.ca. Just add it to your order. You're looking to add a new plan to your account? With Fizz, you can add and manage several plans in your account. You can therefore purchase several SIM cards at once, all of which will be delivered in your name. Look for the Add a mobile plan tile on the Overview page in your account and follow the steps. Need to replace your SIM card which is already activated and associated with your plan? Sign in and go under My plans > Manage plan > Change SIM card. From there, you’ll be able to order

Looking for an answer to your question(s)? The Forum search tool can be found in a few places: Top right navigation on the Fizz website: Search results will include information from the FAQs, Forum (Accepted solutions) and direct links to your Fizz account Forum search: Search results will include information from the Forum only and Accepted solutions Follow the steps below to get the best results: Use keywords related to your question i.e. Change my SIM card or APN settings When you’re typing in the search field, there will be automated suggestions that will appear - if you see a good suggestion in relation to your question, click on it, and we’ll direct you to either a Forum post or one of our topics in our FAQs. Note: Try to refrain from using long phrases and remember when using the search functionality to be as specific as possible - it’s key to a great search! Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

Due to the current context at Canada Post, there may be additional delays in receiving your phone return. Rest assured that your return request will be processed without any issues. We appreciate your understanding and patience. Any return request must be submitted online via your Fizz account under My phones > Manage my phone > Return my phone. The IMEI of the phone that is returned must match the IMEI associated with the return request you submit online. If you just bought your phone and are unhappy with it, you may return it under the 15-day return policy . You must submit your request online within 15 days of the date on which you received your phone. Once that delay has expired, the return policy will be expired. See the details of the 15-day return policy If you’re having an issue with your phone, you can make a warranty claim . Make sure the issue is covered by the warranty. Check warranty details before submitting your request. Conditions for a return The conditions detailed below apply to the 15-day return policy, as well as to any warranty claim. Returns for operating software issues or damage following misuse will not be accepted. When you fill out your online return request, you will be asked to certify and confirm each of these return conditions by checking a box: - The phone hasn’t been damaged by water in any way. See the common causes - The phone has no physical damage, and does not show any sign from being dropped. 15-day return Warranty claim The phone is like new. There is no scratch or any physical damage to the case, screen, buttons or connectors, camera lens and/or flash. In the case of a refurbished phone, it’s in the same condition as when you

What is my Contacts list? Your Contacts is a list you create that contains all the Fizz members with whom you want to stay in contact. It may contain your family, acquaintances and friends, colleagues, or people to whom you have gifted data. Manage my Contacts Where do I go to manage my Contacts? When you first join Fizz, your Contacts list will be empty — you need to create it by searching for Fizz members and adding them to your Contacts list. To view, add, remove and manage contacts: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. We protect members’ privacy by showing only a contact’s first name and last initial. Add, remove or edit a contact How do I add, remove or edit a contact? You create your own contacts list by adding members from our list of all Fizz members. To add a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for your contact’s email or phone number. If they’re a Fizz member, their first name and last initial will appear in the search results. We’ll ask you to assign a relationship to this contact. This is optional; assigning a relationship, such as friend or co-worker makes it easier to organize your contacts. Click Add. To remove a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for the contact’s email or phone number to bring up their name. When their first name and last initial appear, click Remove this contact. To edit a contact: Go to My benefizz in your Fizz account. Select My crew > Manage my Fizz friends. Search for the contact’s email or phone number to