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Fizz.ca

Privacy Policy (long)

Privacy Policy for Fizz Subscribers At Fizz, we know that the security and confidentiality of your Personal Information are important to you. Keeping this objective in mind, we have drafted this Policy, which establishes responsible and transparent practices governing the collection, use, retention, disclosure and protection of your Personal Information. This Policy is based principally on the Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), but it is also aimed at meeting the regulations of the Canadian Radio-television and Telecommunications Commission (CRTC). This Policy applies to your Personal Information that we collect, use or disclose in the course of our business relationship with you. We invite you to read this Policy attentively, and we also suggest you refer to it regularly to keep updated. Similarly, if as a customer you wish to visit or use our websites, we invite you to consult the Policy on Processing of
Fizz.ca

Contest Fizz Social Media Survey

Fizz's social media survey contest rules From February 23rd to March 23rd 2023. Contest Fizz Social Media Survey ENTRY RULES The contest Fizz Social Media Survey (hereinafter referred to as the “ Contest”) is sponsored by Vidéotron Ltée, carrying on business as Fizz (hereinafter jointly referred to as the “ Sponsor”). The Contest begins on February 23, 2023 at 12:00 pm, and ends on March 23, 2023 at 11:59 pm (EST) (hereinafter referred to as the “ Contest Duration”). All times indicated are Eastern Standard Time (EST) ELIGIBILITY The Contest is open to Québec residents aged 18 or over, excluding employees, agents and/or representatives of the Sponsor, its affiliates, its promotional and/or advertising agencies, partners and other service providers associated with the Contest as well as any person residing with, or who is a member of the immediate family of, such an employee, agent and/or representative. For the purpose hereof
Fizz.ca

Fizz Web Policy

Web Policy Policy Regarding the Use of Personal Information of Fizz.ca Website Users and Visitors When you communicate with us or contact us using our Websites (or our mobile services, social media pages, or specialized applications), whether you are conducting online transactions on our Sites or simply viewing their content, we hope that you as feel comfortable and confident as when you are dealing with us over the phone or in person. As such, to expand on the principles set out in our Privacy Policy for Fizz.ca subscribers for customers, we instituted this Policy in order to ensure that as visitors to and users of our Websites, you can be informed and exercise control over the Personal Information we collect and use once (i) you have shared said information with us; (ii) we have collected said information; or (iii) our Trusted Partners have shared said information with us. The Policy
FAQ

What can I do if Fizz Home Internet is not available at my service address?

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in Clarence-Rockland (ON) region. In time, the service will become available to a growing number of postal codes. If you get the message "Sad news page. Fizz Home Internet is unfortunately not available at your address." and if you believe it is an error, you can contact us by clicking on the chat bubble, at the bottom right, so we can make further verifications.
Internet Home Internet First steps with my Home Internet First steps
Fizz.ca

Terms of use - Fizz TV application

Terms of use - Fizz TV application Updated as of APRIL 24, 2024 These terms of use (the “Terms of Use”) govern your use of any Fizz TV software application that Videotron Ltd., doing business as Fizz (“Fizz”) is making available to customers and that you download, install and/or use (“Software”). The Software is owned by a third party and Fizz is authorized to offer it to its customers. If you do not understand or agree to the terms and conditions of this agreement, you must not download, install or use the Software; if the Software is already installed, you must delete or return all copies to Fizz, as applicable. These Terms of Use must be read with the other documents forming part of your complete agreement with Fizz for TV Service, which also includes your Fizz TV Services Agreement (“Agreement”) and our Privacy Policy. Unless otherwise defined herein, all
FAQ

Accessibility

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant
Mobile Disability T911
FAQ

What are the instructions to pack and send my phone to Fizz?

Due to the current context at Canada Post, there may be additional delays in receiving your phone return. Rest assured that your return request will be processed without any issues. We appreciate your understanding and patience. Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here are the steps to follow: Pack your phone and its accessories securely in a reasonably sized box. Print your return label or present your QR code at a Canada Post deposit location. Bring your package to the Canada Post drop-off location before the indicated date - you have 30 days once your return request is submitted. Track the status of your return directly in your account under My Phones > Follow my return. Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package. Preparing your package For a 15-day return, your phone must be in its original box . Don’t forget to include all its accessories and the charger. For a warranty claim, send your phone along with its charger. Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it. Consider using a phone return mailing box available at Canada Post. Head to a Canada Post deposit location Make your way to a Canada Post drop-off location with your package with the return label on it or your confirmation email showing your QR code. Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request. Tracking the status of your return You can track your package and the status of your return
Mobile Purchasing a phone