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Published: April 4, 2019 We realize that your Fizz mobile experience hasn’t been up to standard over the course of the last few weeks, and for that, we are very sorry. Launching a bold and different mobile service, and choosing to do so using innovative technology, entails a certain level of risk and complexity that we do not take lightly. About the April 2, 2019, outage We’ve detected a weakness in our mobile service infrastructure. Rest assured, a plan to replace this equipment is already in place. All necessary resources are mobilized to address the situation as quickly as possible, but this stabilization period may take a few months. What can you expect? As seen over the last few months, long periods of stability may be interrupted by a few technical hiccups, and other outages are also a possibility. For example: Interrupted connection for unknown periods of time. Intermittent or
FAQ

How do I get started with my new phone?

The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost
Mobile Purchasing a phone
FAQ

I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to plan an appointment with a technician. Not subscribed to Fizz Home Internet service yet? Subscribe to one of our Home Internet plans and go for the VIP installation. The technician will then install, relocated or repair your outlet during the installation appointment. How to subscribe to Fizz Home Internet Already enjoying one of our Home Internet plans? Contact us by chat. We can schedule a service call for you. A $60 fee will apply. How a service call works Important: A person over 18 years old must be present during any technician appointment.
Home Internet Manage my Home Internet Manage my plan
FAQ

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the wise, don’t forget to pack your Fizz Wi-Fi modem and bring it with you on your moving day! Need to change your Home Internet plan? No worries, but plan to do so before or after your move. You cannot modify your Home Internet plan during your move. Date coordination Chances are the date you choose to deactivate your Home Internet service at your current address will differ from the installation date you select for your new digs. If that’s your case, no worries. Your plan will be simply put on pause, and you won't incur any fees during that time. Your payment cycle will shift and begin upon activation at your new address. You don't need to do anything; this activation will be done automatically. If a technician’s visit is required, the time needed to get an appointment varies based on demand. So, make sure to plan ahead during the moving season in June and July. A plan (or the service) is not available As you fill out your move request for your Home Internet plan, we’ll obviously ask you to enter your new address. One of three things can happen: > All is fine. This is great, but chances are this is not your case if you’re reading this section of our FAQ. > The download speed you have now is not available at your new address. Perhaps you are moving from an area with high bandwidth to one with lower bandwidth, which impacts the download speeds available to you. Choose a new plan. On the activation date of your new plan at your new address, your old plan will be refunded
Home Internet Address Manage my Home Internet Subscribe Cancel Change plan Cancellation Home address Manage my plan
Fizz.ca

Taste the Internet - (en)

What does the Internet taste like? We wanted to know. So, we asked the Internet: Fizz members, influencers and anyone who would talk to us. We questioned our community. And heard some serious wisdom. We interviewed a scientist. And his point of view was pretty tasty. We interviewed a scientist. And his point of view was pretty tasty. Introducing: Internet you can drink. We took all your answers, all our research and created a beverage that really tastes like the Internet.
Fizz.ca

A Sturdy Internet - (EN)

A Sturdy Internet. Fizz Home Internet is the real deal. 95%. That makes a lot of smiles. That’s the percentage of current Fizz Home Internet members who report being happy with their service. 1 Which is not a surprise knowing that Fizz Home Internet is powered by an established, high-performance residential Internet connection. 2 You too will smile as you surf, download and stream. Create your plan Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees 3 and you never pay overage charges. A proven track record Sit back, relax and start browsing: 95% of current Fizz Home Internet members report being happy with their service. 4,5 Inviting friends leads to great savings. Every time you invite a friend to join Fizz, you both earn a $25 referral bonus. The more friends you invite, the more you can
Fizz.ca

Internet plan - (en)

Get an unlimited plan, with no surprise fees. Our plans are not only unlimited, they’re also all-inclusive. You can choose from several speed options and change your mind every month if you feel like it. 1
Fizz.ca

LP Internet - (en)

All our Home Internet plans are unlimited, with no hidden fees. Your biggest dilemma will be which download speed to choose. 1 Subscribe Wi-Fi modem included No shipping and installation fees 2 No overage charges Overflowing with benefizz Join Fizz Bring in the rewards As a member, the longer you stay, the more you earn rewards for lots of little things. 4 Imagine getting dollars off the monthly price of your Home Internet plan. Yup, it pays to stick with Fizz. Invite your friends At Fizz, friendship is always win-win. Each time you invite a friend to join our community, you’ll both earn a $25 referral bonus 3. Satisfied members “ Victor I have Fizz Home Internet. The service is very reliable, I get 67 Mbps down and 11 Mbps up. We have 8 devices connected and so far, no problem. ” “ Dzianis Mine is a 120 Mbps plan