Plan change policy

Last update: NOVEMBER 2023

PLEASE READ THIS POLICY CAREFULLY WHICH IS AN INTEGRAL PART OF YOUR FIZZ SERVICES AGREEMENT. 

1. Applicability 
The plan change policy applies to any Fizz member who has an active plan.

2. Notice of change 
This policy is subject to change without notice. We invite you to consult it periodically. 

3. How it works 
Any change to your plan must be done by you (the member) on your account on fizz.ca. 

• How to change my mobile plan       ​​​​​
• How to change my Home Internet plan 

Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. You will have to wait for the next payment cycle.

All dates are based on Eastern Time.

Important: To ensure that a change to your plan comes into effect at the beginning of your next payment cycle, please submit that change with at least six (6) days left in your current payment cycle.

Good to know: You can only change your plan with one of our plans offered at that time, and your old plan may no longer be available or may no longer be offered at the same terms afterwards. 

Some discounts or promotions may no longer apply after you switch (for example, certain services or options that were included in your old plan may be charged under your new plan or may no longer be available). 

In the case of data roll over for a mobile plan, the data will take on the attributes of your new plan. 

Example: If you had a monthly Canada plan and replace it with a Canada + United States plan, your unused data of the previous month (Canada) will be valid under your new plan (Canada + United States). Conversely, if you had a Canada + United States plan and switch to a Canada plan, your unused data will be valid in Canada only once the new payment cycle starts.

A new services agreement with the changes applied will be put in your Fizz account. A copy will also be sent to you by email using the address associated with your account.  

4. Limitation of liability 
To the fullest extent permitted by applicable law, we will not be liable for any damages related to any changes you make to your Fizz plan or for any loss of certain discounts or promotions.

If you have any questions about the Plan change policy, please contact our customer service.