Plan change policy


Last update: JUNE 2023


1. Applicability 
The plan change policy applies to any Fizz member who has an active plan.

2. Notice of change 
This policy is subject to change without notice. We invite you to consult it periodically. 

3. How it works 
Any change to your plan must be done by you (the member) on your account on 

Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan.  

Important: Any change to your plan must therefore be submitted at least 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. It is not possible to change your plan during the freeze period, instead you will have to wait for the next payment cycle.

You can only replace your plan with one of our plans offered at that time, and your old plan may no longer be available or may no longer be offered at the same terms afterwards. 

Some discounts or promotions may no longer apply after you switch (for example, certain services or options that were included in your old plan may be charged under your new plan or may no longer be available). 

In the case of data roll over for a mobile plan, the data will take on the attributes of your new plan. 

Example: If you had a monthly Canada plan and replace it with a Canada + United States plan, your unused data of the previous month (Canada) will be valid under your new plan (Canada + United States). Conversely, if you had a Canada + United States plan and switch to a Canada plan, your unused data will be valid in Canada only once the new payment cycle starts.

A new services agreement with the changes applied will be put in your Fizz account. A copy will also be sent to you by email using the address associated with your account.  

4. Limitation of liability 
To the fullest extent permitted by applicable law, we will not be liable for any damages related to any changes you make to your Fizz plan or for any loss of certain discounts or promotions.

If you have any questions about the Plan change policy, please contact our customer service.