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Once you’re a member, we’ll assign you your very own unique referral code. You’ll then be able to earn additional referral bonuses by inviting friends to use your referral code to join Fizz. You therefore have the opportunity to get a referral bonus by getting invited to Fizz, but also afterwards by inviting friends to join. You must have an active Fizz plan to invite friends and receive referral bonuses. The usual amount for the referral bonus is $25 for both the Fizz member and the person they invite, but this amount can vary based on the activation date. More specifically: for a mobile plan, the date at which the person who was invited activates their SIM card. for a Home Internet plan, the date at which the person who was invited subscribed and chose their installation appointment. Learn more on how referral bonuses work, and are allocated. Getting invited Any one person can only be invited once, and thus use a referral code when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, one cannot be applied retroactively. This same person cannot use a referral code if they activate a Home Internet plan since that plan will now be their second Fizz plan. Don’t know anyone at Fizz? Several of our members share their referral code on our Facebook posts. Make a new friend, and enjoy this bonus.  Inviting friends. Your referral code is a unique five-digit combination of letters and numbers. It is not case sensitive, meaning you can use upper or lower case letters (for example: AB123 or ab123). It does not change or expire. If you unsubscribe and resubscribe to Fizz, you will have the same referral code. To get your referral code, and to invite friends, follow this link: Invite

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place. As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. Our Internet service is not available at your address? It is for many residential addresses in Quebec and in Clarence-Rockland (ON) region and, over time, may be for more and more postal codes. So, come back to see us in a while. https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address Choose your plan All our plans are unlimited. The price of your plan will therefore vary based on the downloading speed you choose. Should one of the speed options not be available at your address, you simply won’t be able to select it. Not sure which speed to choose? We have a neat table to help you. Help me choose https://fizz.ca/en/faq/which-speed-should-i-choose If the speed you do end up selecting isn’t quite right, remember that you can change your plan whenever you want. See the plan change policy https://fizz.ca/en/plan-change-policy Choose your installation option. Your Home Internet will only work with a Fizz Wi-Fi modem. Tips for placing your modem: Put your modem in a central location in your home, and close to where you will be using the Internet most often. Find an open space so it doesn't overheat and to allow the signal to travel well. If the coaxial outlet is

Check your signal Remember, no Internet means no TV. Your TV channels are delivered over your Fizz Home Internet connection. If you’re running into any issue with your TV service, start by checking your Internet connection. Check the region on your device The region settings of any compatible device you are watching your Fizz TV content on must be set to Canada. How to check and change the region: Apple TV: Settings > General > Region > select “Canada”. Roku: A Roku device remembers the IP address you use and sets your region from the second you connect it to the Internet. This means you may need to create a new Roku account, reset your Roku device and link the device to your new account. Refer to your device instructions. Android TV/Android mobile: In Google Play Store > Settings > General > Account and Device Preferences > Country and Profiles > Select “Canada”. Amazon Fire TV: Sign in to your Amazon account linked to the Firestick > Accounts and Lists > Content and Devices > Preferences > Country/Region Settings > Change > Select “Canada”. Apple mobile (iOS/iPad): Settings > (your name at top) > Media & Purchases > View Account > Country/Region > Change Country or Region > Select “Canada”. Use the latest version of the Fizz TV app Having the latest version of the Fizz TV app is key. If you’re not using the latest version, updating it may actually address your issue from the get-go. Check which version you’re using: In the Fizz TV app itself: Select “Settings” and the app version will be displayed in the bottom-right corner. Android TV/Fire TV devices: Settings > Apps > Fizz TV. You’ll see the app version at the top. Android mobile device: Settings > Apps (or Storage) > Fizz TV

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their service contracts. The Wireless Code The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract. For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer. The Internet Code The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts. The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers . For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Internet Code videos. Read more: How to contact Fizz Do you offer services that are adapted to my disability? Resolving issues

Make sure your Internet access works properly Without connecting to your VPN, test your access to Internet. Test with other devices as well. Restart your modem. 1. Unplug the power cable on your Wi-Fi modem. 2. Make sure all the lights on the modem are off once you have unplugged it. 3. Wait ten (10) seconds. 4. Plug your modem back into the electrical outlet. Expect up to a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Dedicate a Wi-Fi network to your work station You can dedicate a “guests” network to a portion of the users in your house in order to keep the main network for you: your kids or co-tenants will use a network parallel to yours. With the Fizz Wi-Fi app: 1. My Wi-Fi 2. Guests Wi-Fi network 3. Configure to your liking 4. Activate the Guests network Via the WebGUI: 1. Enter 192.168.0.1 in the address bar of the web browser of any device. 2. Connect using the following credentials: Username: cusadmin Password: xxxxxxxx (the password you chose when you initially set up) 3. Make your way to the following section to make the changes: Wireless → Basic settings → Guests Try connecting using a network cable (Ethernet) If you’re having trouble connecting to your VPN using the Wi-Fi connection, do the test by connecting a network cable (Ethernet) between your computer and your Fizz Wi-Fi modem. You can use any one of the 4 ports at the back of the Wi-Fi modem. Try deactivating the band steering function 1. Deactivate the band steering function. Instructions here. 2. Rename the two frequencies (2.4 and 5.0 GHz) identically. 3

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet. Are your My Rewards upgrades activated on your mobile plan? Based on your My Rewards level, you can enjoy free data and even a rebate on the price of your plan. Every month. Check my upgrades. Is there a plan or price that would better fit your needs? If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan. Do you know anyone who is looking for an Internet or mobile provider? The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code. If this really is goodbye. We’re sorry to see you go. You can unsubscribe from your plan at any time, but the cancellation will officially take effect at the end of your current payment cycle. You will not receive any pro rated refund. Fizz is a prepaid mobile service, and the choice to cancel before the end of your cycle is yours. For example, if you unsubscribe on day 1 of your payment cycle, your plan will be officially closed in 29 days. The only exception is if the cancellation occurs during the trial period. Any money in your Fizz wallet will be automatically refunded at the end of your payment cycle. If you

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant