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Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Identify potential sources of interference The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection. Sources of interference include: Nearby Wi-Fi networks Surveillance cameras Baby monitors Microwave ovens Etc. Obstacles to Wi-Fi waves include: Construction materials (concrete, aluminum, etc.) Heated flooring Mirrors Windows Etc. Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45). A cable is included in the original box of your Fizz Wi-Fi modem. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Test each of the two (2) frequency bands of your Wi-Fi modem

The pilot project involving the use of a Wi-Fi extender with one's residential Internet package for three (3) months is by invitation only. Selected Internet members have been contacted by email. By replying YES to the invitation email, participants agree to receive the Wi-Fi extender and to complete the two (2) surveys that will be sent to them. Implications Fizz sends to participants an ARIA 2210 Wi-Fi extender valued at $100. Participants must install and use it for a period of three (3) months with their Fizz Home Internet plan. Once the pilot project is completed, participants keep the Wi-Fi extender. In exchange, participants agree to provide feedback on their use of the Wi-Fi extender via two (2) email surveys. Important: Resale of the Wi-Fi extender is prohibited. This pilot project and the comments received through the surveys remain confidential. During the pilot project, Fizz cannot be held responsible for any breakage, failure or deterioration of service due to the use of this Wi-Fi extender. How to install the extender 1 Download the updated version of the Fizz Wi-Fi app: 2 Open your Fizz Wi-Fi app. On the main page, tap on “My network topology” or find the button at the top left of the screen and select My networks. Then, select “Add an extender”. Follow the on-screen instructions to connect the ARIA2210 to your existing Wi-Fi network. The best location for your Wi-Fi extender Because you want your extender to receive a strong signal from your Fizz Wi-Fi modem, things to consider include: Make sure your Wi-Fi modem is in the main room of your home. If your home has several floors, place your extender on the floor over/below your modem. Make sure your extender connects to the 5G band. This means placing your extender only 1 or 2

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place. As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable. If you placed an order with an incorrect address, the order must be cancelled and placed again with the correct address. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. It is possible to activate more than one Internet service at the same address. Our Internet service is not available at your address? It is for many residential addresses in Quebec and in Clarence-Rockland (ON) region and, over time, may be for more and more postal codes. So, come back to see us in a while. https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address Choose your plan All our plans are unlimited. The price of your plan will therefore vary based on the downloading speed you choose. Should one of the speed options not be available at your address, you simply won’t be able to select it. Not sure which speed to choose? We have a neat table to help you. Help me choose https://fizz.ca/en/faq/which-speed-should-i-choose If the speed you do end up selecting isn’t quite right, remember that you can change your plan whenever you want. See the plan change policy https://fizz.ca/en/plan-change-policy Choose your installation option. Your Home Internet will only work with a Fizz Wi-Fi modem. Tips for placing your modem: Put your modem in a central location in

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the modem’s reset button for 10 seconds. CODA-4680 model: the reset button is located behind the Wi-Fi modem. CODA-5610Q model: the reset button is located under the Wi-Fi modem. ​​​​​​​ Using a small, sharp object, press the reset button located behind

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the trial period cannot be reactivated afterwards. For a mobile plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps. If you still have your SIM card, you can reuse it to reactivate your plan. You will need the activation code. However, if you have transferred your number to another provider, you will need to re-subscribe to Fizz's mobile service. During the re-subscription process, you will have the option to transfer your number back to Fizz. If you are in the process of transferring to another provider, you must first complete this process. Then, you will need to re-subscribe to Fizz's mobile service and you will have the option to transfer your number back to Fizz. IMPORTANT : – It is not possible to reactivate a plan by adding funds to your wallet. – If your mobile plan has been deactivated for more than 60 days, it cannot be reactivated, even with the help of an agent. You will need to create a new plan, but you can keep using your current SIM card. Create my plan For a Home Internet plan Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago. Still have your Fizz Wi-Fi modem? Click Reactivate and follow the steps. Make sure you have the serial number of your modem handy. After completing your reactivation, restart your modem. You cannot reactivate an internet plan (or activate a new plan) using a Fizz modem associated