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A promotional rebate is sometimes offered for a limited time on the suggested retail price of some phones offered on fizz.ca. If a promotional rebate is offered on the phone you’re considering, remember that this rebate is conditional on you having an active Fizz mobile plan for an uninterrupted period of several months following the purchase date of that phone. Or, if you don’t already have a Fizz mobile plan, that you activate one within 7 days following the delivery of your phone and that you keep that plan active for an uninterrupted period of several months. How many months does this uninterrupted period represent? - If you bought your phone after 2021-05-28, this uninterrupted period totals 24 months. If you leave Fizz before the end of that period, we’ll for one be very sad to see you go. Two, you’ll have to refund the prorated portion of the promotional rebate corresponding to the number of months remaining on the initial term of this period. This amount will be invoiced using the payment method associated with your Fizz plan when you unsubscribe. The same billing method will be used if you had chosen to pay in monthly instalments with Affirm: no amount will be added to your agreement with Affirm. These fees are not penalty fees. The promotional rebate you enjoyed when you purchased the phone is simply divided by the number of months corresponding to the uninterrupted period that applies to you. You therefore only pay the portion of the rebate that corresponds to the leftover months during which you will no longer have an active Fizz mobile plan. Here’s how to calculate the amount due: 1- Locate the rebate on your invoice. Or, if you’re shopping and haven’t purchased yet, the amount of the rebate corresponds to the

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours. Please visit The Canada Revenue Agency (CRA) to be aware of GST/HST requirements that apply as an Indian, an Indian band, and band-empowered entity under the Indian Act. We recognize that many Indigenous peoples in Canada prefer not to describe themselves as Indians. However, the term Indian is used because it has a legal meaning in the Indian Act. Find out if you have to pay the GST/HST In general, Indigenous peoples in Canada are required to pay taxes on the same basis as other people in Canada, except where the limited exemption under Section 87 of the Indian Act applies. Section 87 says that the "personal property of an Indian or a band situated on a reserve" is tax exempt. Inuit and Métis people are not eligible for this exemption and generally do not live on reserves. Documents you need to get GST/HST relief As an Indian, it is necessary that you acquire a proof of registration with Aboriginal Affairs and Northern Development Canada (AANDC) to be eligible for GST/HST relief. For more information, see Indian Status. Certificate of Indian Status card – On your customer form, please include your 9- or 10- digit registry number or your band name and family number (commonly referred to as the band number/treaty number), which is found on your card and attached to a copy of your certificate. Temporary Confirmation of Registration Document (TCRD) – Photocopies of the TCRD do not qualify as appropriate documentation, you must to send your Certificate of Indian Status card. If a change is made in the

Good to know: You can always see the list of available channels in the Guide of your Fizz TV app. Basic TV All plans include basic TV with several general-interest channels. You can even choose to only subscribe to Basic TV. The channels offered may vary. AMI-télé HD AMI TV HD APTN Langue HD Assemblée Législative HD Assemblée Nationale du Québec HD CBC News Network Global HD CHCH-11 HD Citytv Mtl/ Toronto HD CPAC HD CTV HD CTV Two HD Global Mtl / Toronto HD ICI Radio-Canada Télé HD ICI Télévision HD MAtv HD MediAT HD Messe Beauceville HD MétéoMédia HD Natyf TV HD Noovo HD OMNI 1 HD OMNI 2 HD Savoir Média HD Télé-Communautaire de Beauceville HD Télémag HD Télé-Québec HD TFO HD TSC HD TV5 HD TVA HD TVO (TV Ontario) HD Unis TV HD Yes TV HD Ugavut TV Available channels to choose from If you choose to add channels to those already included in the basic TV, your plan and its price will adjust automatically. The smallest plan includes 5 channels. You can add one channel to get the 6-channel plan, one more to get the 7-channel plan and so on, all the way up to 10. Afterwards, you may add in increments of 5 channels to end up with the 15-channel or the 20-channel plan. A&E HD ABC - Plattsburgh (WVNY) HD ADDIK HD BBC Earth HD BBC News HD BNN Bloomberg HD Canal D HD Canal Vie HD Cartoon Network HD ( includes Disney Channel HD) Casa HD CBS – Burlington (WCAX) HD Cinépop HD CNBC HD CNN HD Cottage Life HD CTV Comedy HD CTV Drama HD CTV Life HD CTV News Channel HD CTV Sci-Fi HD Discovery Channel HD Discovery Science HD Discovery Junior HD Discovery XD HD Disney Channel HD

To return your phone under the 15-day return policy, you must submit your request online within 15 days of the date on which you received your phone . Once that delay has expired, the 15-day return policy will be expired, and you will no longer be able to return your phone for a refund. To return your phone under the 15-day return policy, your mobile data usage must not have exceeded 50% of the data included in the mobile plan associated with that phone. Note: members with an approved disability attestation have a 30-day trial. Specific conditions There are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions The following additional conditions are specific to the 15-day return policy: You must send back your phone with all its accessories, including the charger and the original box. The phone must be like new. It wasn’t dropped. There is no scratch or any physical damage to the case, screen, buttons or connectors, camera lens and/or flash. In the case of a refurbished phone, it’s in the same condition as when you bought it from Fizz. One (1) return per account per year is allowed under the 15-day return policy. Beyond that number, we won’t be able to honour any return request. Returning my phone The process in a nutshell: A return request must be submitted online via your Fizz account under My phones/Manage my phone/Return my phone. You’ll be guided step-by-step through important information and conditions which you’ll need to certify and confirm (by checking a box) before returning your phone to Fizz. Read the conditions and important information Make sure to follow the instructions to prepare and package your