Results of your search

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display 🔌 Power 🟢 On (Lit): The modem has power. 🔁 Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream 🔁 Blinking: The modem is searching for the downstream frequency. 🟢 On (Lit): Downstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream 🔁 Blinking: The modem is searching for the upstream frequency. 🟢 On (Lit): Upstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } What type of equipment does Fizz use? Fizz uses an all-in-one Wi-Fi modem that includes a Wi-Fi router. All our modems are manufactured by Hitron. This device ensures an exceptional online experience by optimizing Wi-Fi services throughout your residence and on all your devices. It is compatible with Wi-Fi 5 802.11a/b/g/n/ac standards for Wi-Fi connectivity. It is not compatible, however, with Wi-Fi 6: 802.11ax. The benefits of using a Fizz Wi-Fi modem include: An all-in-one modem and router Powerful dual band support Secure wireless connectivity An easy configuration interface Works in conjunction with the Fizz Wi-Fi app so you can optimize your Wi-Fi network, as well as diagnose, if need be, any glitch that presents itself. Model CODA-4680: Supports Wi-Fi 5 standards: 802.11a/b/g/n/ac. Works with WPA2 security protocol. Wi-Fi 2.4 GHz: 802.11n dual-band 3x3. Wi-Fi 5 GHz: 802.11ac Wave 2 MU-MIMO 4x4. Model CODA 5610Q: Available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. Supports Wi-Fi 6 standards: 802.11ax. Works with WPA3, the latest Wi-Fi security protocol. Wi-Fi: 802.11ax 4x4 on both 2.4 GHz and 5 GHz