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Since Fizz does not manufacture its own mobile devices, the only warranty offered on new phones is the 12-month manufacturer warranty. Preloved phones are covered by Fizz for a period of 6 months. My warranty info To see the dates of your warranty period for your phone: In your Fizz account, go to My phones . At the phone in question, click on Manage > My phone Warranty For an Apple product, refer to the Apple site for the details pertaining to their warranty. If you made a warranty claim and received a replacement phone, the warranty period for your old phone continues on this replacement phone. An issue? Start here. I f your phone or a feature is not working properly, start by checking its online user guide. A solution is also perhaps already out there: The Solution Hub is a good place to look. We may already have a solution for your issue. Phone reboots in a loop Issue with the screen Phone freezes Issue with battery/charging Phone doesn’t recognize the SIM card Phone doesn’t reboot Overheating Other Fizz members may have experienced the same issue with their phone. A quick visit to the Community Hub is a good idea. Specific conditions There are several conditions and important information you must know and accept before returning your phone, including the presence of an administrative fee if your return request is denied. See all the conditions The following additional conditions are specific to any warranty claim: You must send back your phone with its charger. Only damage related to an issue with the phone is eligible. Any warranty claim for damage resulting from misuse will be denied. Making a warranty claim Any warranty claim for an Apple product that was bought new must be dealt directly with Apple. Check

New to Fizz? (Alberta, British Columbia, Ontario et Quebec) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. We are aware of this situation and are working to address it. Rest assured, your phone is not roaming, and you will not incur any charges. Simply restart your phone 72 hours (that’s 3 days) following the activation of your SIM card, and all will be in order. New to Fizz? (Manitoba) The name of the network indicated on your phone will not initially say Fizz. Instead, you will see Fizz EXT. Rest assured, your phone is not roaming, and you will not incur any charges. Access a partner network on mobile The expanded coverage zone is for our mobile clients who travel in specific regions not covered by the Fizz network. It is intended for occasional coverage, and applies to both Quebec and Canada. The majority of your usage (calls, texts and data) must be done on the Fizz network. We reserve the right to interrupt or block access to our network of partner providers if you use your mobile service primarily on their networks for 3 consecutive payment periods . Use our coverage map to check that you are using your phone in a zone covered by the Fizz network. Visit our network coverage map Recognize a partner network Our phones are programmed to prioritize the Fizz network. When your phone is outside the Fizz network, it will automatically connect to an available partner network. When you’re connected to a partner network, its name will be displayed on your phone as Fizz EXT. It is important to check the name of the network indicated on your phone. If it does not say Fizz, you are on one of our

Welcome to the Fizz Community Hub, the place where giving and receiving help is fast, easy and also very rewarding. In order to keep you and our Community safe, please view our guidelines below: Please note that these guidelines cover the Fizz Community Hub; on the forums, on our social channels and when you represent us. What is expected from you when using our Community? You’re polite and respectful to others. You encourage others by giving Kudos and saying Thank you. You contribute and help others in a positive way. You’ve reached the age of majority in your province of residence. What is the best way to use the Fizz Community Hub? Have a question? Use the search tool to try and find your answer first — there’s a good chance that your question has already been answered. Can’t find the answer? Post your question to our Community. Make sure that: You have a Fizz account. You’re posting your question in the right category. Your question is precise and clear for others to understand. Once your question is answered and you’re satisfied by the response, you should mark the answer as an Accepted Solution. If the response is unanswered or it didn’t resolve your question, be patient. Someone will step up and help you out. Know an answer to a question? Make sure your response is precise and clear. Avoid reposting the same question twice. Respect the language and the topics. If you come across a great suggestion from a fellow Community member, don’t forget to show appreciation by giving it Kudos. Stay on topic when responding or engaging on a thread. Help us by pointing out topics or posts that are inappropriate. Tag your post to make it easier for others to find. Get involved. Don’t hesitate to help

Each type of address — home, billing and shipping — has a different role in your Fizz account. Home address. Your home address is where you live. It’s the address that is associated with your Fizz account. For a mobile plan, it confirms that you live within our mobile subscription area, allowing the majority of your usage (calls, texts and data) to be done on the Fizz network as per your services agreement. See the subscription area For a Home Internet plan, it confirms that you live where the technology exists and as such, where the service is available. Billing address. Your billing address is the address associated with your payment method — usually your credit card. When you add a payment method, make sure that the address you enter is an exact match to the one on your credit card statement. If not, add a new address and copy/paste your credit card address to avoid any error. Update or add a payment method Shipping address. Your shipping address is where you’ll receive Fizz deliveries. If you order a SIM card, you can have it delivered to your home or even your workplace. If you buy a phone on fizz.ca, the shipping address will be the same as the billing address that is associated with the payment method you use to pay for your phone.

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and your wallet. Without a fixed-term contract that tie you to your Fizz mobile plan,you have control, and can adjust your plan at any time so you only pay for what you need. There’s also data rollover, gifting,the My Rewards program… Let’s get everything Fizz working for you, shall we? Take advantage of rolled over data. Data rollover is worth its weight in gold—unused data from one month rolls over to the next. You know what that means, right? You can adjust your mobile plan to pay for less data. How to check if I have a rollover Activate your upgrades. Thanks to your upgrades from the My Reward Program, you have the opportunity to boost the value of your plan every month. Activating an upgrade for free mobile data each month for example, means you could decrease the data you actually pay for in your mobile plan. How to activate an upgrade Check if you have perks. Your perks are single-use items offered as part of the My Rewards program—for example, 500 MB of mobile data valid for 30 days once activated. You can choose to apply all your perks at once, or spread them out. Then, adjust your plan to save precious dollars. How to apply a perk Data gifting is always appreciated. Think of data gifting as an easy Fizz way to help others out. You can receive extra data other members are not planning on using. Or perhaps it’s you who can spread some joy, and help someone save on their mobile spent. How data gifting works Analyze your plan. Figure out what you really need in your mobile plan