Results of your search

Once you’re a member, we’ll assign you your very own unique referral code. You’ll then be able to earn additional referral bonuses by inviting friends to use your referral code to join Fizz. You therefore have the opportunity to get a referral bonus by getting invited to Fizz, but also afterwards by inviting friends to join. Eligibility conditions - The referral bonus for the active Fizz member and the new member is automatically applied to their respective monthly plan payment once the new member has completed two (2) months of service, provided that both have an active plan at that time. - The new member’s monthly plan must be at least $20, before taxes and after applicable discounts. The amount of the referral bonus may vary depending on the provinces where the new member’s and the active member’s plans are activated, as well as the offer in effect at the time of subscription. For a mobile plan, the bonus is based on the date the invited person activates their SIM card. For a Home Internet plan, it’s based on the date the invited person subscribes and chooses their installation appointment. As an example: Someone in Quebec refers a person in Manitoba. Each will receive the referral bonus amount in their own region at the time of subscription. To find out the current reference bonus amount and how it works, please refer to these pages: Invite Friends with our Referral Program | Fizz Referral program: how do referral bonuses work? | Fizz Getting invited Any one person can only be invited once, and thus use a referral code when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, one cannot be applied retroactively. This same person cannot

Eligibility conditions - The referral bonus for the active Fizz member and the new member is automatically applied to their respective monthly plan payment once the new member has completed two (2) months of service, provided that both have an active plan at that time. - The new member’s monthly plan must be at least $20, before taxes and after applicable discounts. When are referral bonuses awarded? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. Same goes if you're the one who was invited: your bonus (and that of the Fizz member who invited you) will be pending. When the invited person completes their second monthly payment, they will receive their referral bonus. From there, the referral bonus of the Fizz member who made the invitation will be applied on their next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. Learn more on how to invite friends, and get invited. What is the amount of the referral bonus? The amount of the referral bonus may vary depending on the provinces where the new member’s and the active member’s plans are activated, as well as the offer in effect at the time of subscription. For a mobile plan, the bonus is based on the date the invited person activates their SIM card. For a Home Internet plan, it’s based on the date the invited person subscribes and chooses their installation appointment. As an example: Someone in

List of useful phone numbers and the services they offer (not affiliated with Fizz) These useful numbers are short codes that allow you to access all types of services rapidly, such as: Directory assistance (directory assistance at 411, a Videotron agent at 611, taxi services at #TAXI) Information (social services 211, municipal services 311, road condition information 511, non-urgent health care 811) Emergency services (emergency services at 911, Sûreté du Québec at *4141, 988: Suicide Crisis Helpline) Entertainment (psychic readings or dating services at #CLICK) Users can easily memorize these numbers. CONSULT THE USEFUL NUMBERS LIST Good to know Accessing the services attached to these numbers can vary depending on the region where you are when you place your call 411 services The 411 number is a service that allows you, at any time, to obtain the addresses and telephone numbers of individuals and businesses listed in the telephone directory. It also provides you with weather forecasts, movie schedules and driving directions. When you call 411, the information is sent to you by text message. For example, if you're looking for the contact details of a particular person, you'll receive them by text message. Good to know 411 is a useful number that can be reached wherever you are in North America. 911 services The 911 emergency number allows you to get help quickly in an emergency situation. A dispatcher will take your call and immediately contact the appropriate emergency services (police, ambulance, fire or other), depending on the nature of the emergency. You can contact emergency services free of charge at any time by dialing 911 from your cell phone, wherever you are in Canada and the United States. Guidelines to follow when calling 911 911 service fees 911 calls are free because a monthly municipal tax of $0.54

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their service contracts. The Wireless Code The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract. For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer. The Internet Code The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts. The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers . For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Internet Code videos. Read more: How to contact Fizz Do you offer services that are adapted to my disability? Resolving issues

To request technology adapted to a disability, contact our Customer Service team. Log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. This will allow us to find the best solution for your needs. Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant plans, go to > My plans > Manage > Advanced parameters You do not require proof of disability to activate this service For more information, see our T911 FAQ If you have not received a text confirming the activation of your T911 service within five (5) days after signing up, please contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours. Braille or large type For all customers who are living with visual disabilities Available formats: Braille, large type or audio file To process these requests, please contact our Customer Service

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate directly into the address bar of your web browser. Once there, simply enter the activation code on your SIM card in the field provided. This step leads to the Plan Wizard, which enables you to configure your phone plan. After this is done, we may ask you to confirm your home address. Then you will choose your Fizz phone number. There are three ways to select or configure your phone number: Transfer your current phone number from your previous mobile provider. (Your number must be active to transfer from another provider.) Ask Fizz to give you a new number. Find a number by entering the last 4 digits. (This option has a one-time $1 fee.) Your phone area code is linked to the postal address associated with your account and it cannot be changed or modified. Make sure your address matches the area code you want. Minimum retention period for your phone number Once you’ve chosen or transferred a phone number with Fizz, you must keep it for a minimum of 30 days before you can change it or get a new one. This rule applies to all types of numbers, whether they were transferred from another provider or newly assigned by Fizz. Read more : I’m having problems transferring my current phone number to Fizz. Why? What can I do? What if I’m unable to transfer my phone number?

Visit this section of our website for all the details on our TV service. You can subscribe there, or directly here, or in your account at Fizz.ca > My plans > Add a TV plan. Compatible devices The app is available on Google Play, the App Store, Roku and Amazon Fire TV. It can also be downloaded directly onto a compatible smart TV. Good to know: Any device you use that is compatible with Fizz TV must have its region/location set to Canada. It is important to set the location to Canada on your streaming device too. APPLE iPhone, iOS 13+ iPad, iPadOS 13+ Apple TV, tvOS 13+ macOS Requires macOS 11.0 or later and a Mac with Apple M1 chip or later ANDROID Android Mobile, Android (Mobile) OS 8+ Android TV, (certified) Android (TV) OS 9+ AMAZON Amazon Fire, Amazon Fire TV, Fire OS 5+ Not compatible, for now, with Amazon FireStick Select, which uses Vega OS instead of Android. CHROMECAST DEVICE New generations with Google TV ROKU Roku, Roku OS 9.2+ SMART TELEVISIONS LG Smart TV LG from 2018 with WebOS 5.0 support and higher Samsung Smart TV Samsung Smart TV with Tizen 7.0 and Tizen 8.0 except: Tizen 7.0: Models beginning with K1L Tizen 8.0: Models UCU8000TL_PML,UCU8000_PML,UCU800M_PML,UCU80MD_PML Tizen 8.0: Models K3LDCU, K3LDCU_REF, K3LDCU, K3LDCU_REF, K3LDCU_LWE, K3LDCU_LWE Note: If your smart TV is not compatible with Fizz TV app, you have the option to connect a streaming device like Apple TV or Amazon Fire Stick to your TV to enjoy the service. Most televisions marketed after 2024 are compatible with these devices. To connect a device STEP 1 - Download and install the Fizz TV app on your device. Make sure your TV plan is live and your device connected to your Fizz Home Internet network, and not

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant