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FAQ

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q * A coaxial cable A power cord An ethernet cable * CODA 5610Q is available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. The modem model you’ll receive depends on inventory availability. Fizz does not guarantee a specific model, whether it’s for a new subscription, a return, or an exchange. The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord The power cord must be properly connected to the Wi-Fi modem and wall outlet (avoid using a power strip). IMPORTANT: Once it’s plugged in, your Wi-Fi modem will make its first system update, and may need to reboot after roughly 15 minutes. Make sure your modem is ready A series of lights will appear on your modem. Make sure they match this image. Write down your modem’s info Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem: CODA-4680 model: look at the back. CODA-5610Q model: look under. Make sure not to confuse similar characters such as O and 0, as well as I and 1. Before proceeding to the next step, check the available networks on a Wi-Fi-enabled device like a mobile phone and check that the FIZZ network name as indicated on your modem appears in the list of available networks. This may take a few minutes. Configure your modem Select the name of your Wi-Fi network from the
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A Sturdy Internet - (EN)

A Sturdy Internet. Fizz Home Internet is the real deal. 95%. That makes a lot of smiles. That’s the percentage of current Fizz Home Internet members who report being happy with their service. 1 Which is not a surprise knowing that Fizz Home Internet is powered by an established, high-performance residential Internet connection. 2 You too will smile as you surf, download and stream. Create your plan Truly all-inclusive unlimited plans. Don’t fear hidden fees — the Wi-Fi modem is included, there are no shipping or installation fees 3 and you never pay overage charges. A proven track record Sit back, relax and start browsing: 95% of current Fizz Home Internet members report being happy with their service. 4,5 Inviting friends leads to great savings. Every time you invite a friend to join Fizz, you both earn a $25 referral bonus. The more friends you invite, the more you can
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Accessibility - Visual impairment

Back to Accessibility Visual impairment Discover the features of our services that make everyday life a little easier for the visually impaired. Mobile service Internet service TV service Mobile service Vibration mode alerts and notifications Know right away when you get a call or a message. Individual ringtones for your contacts Set a custom ringtone for each contact to immediately know who is calling you. Voice command Control your device with spoken commands. Speed dial Dial a number without having to press the keys one by one. Haptic and sound feedback Obtain audible or vibratory confirmation that your command has been registered. Customizable menus, shortcuts, and displays Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc. Automatic response Can’t answer right now? Press a single key to send a predefined response. Text-to-speech conversion Convert your text message to
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LP Internet - (en)

All our Home Internet plans are unlimited, with no hidden fees. Your biggest dilemma will be which download speed to choose. 1 Subscribe Wi-Fi modem included No shipping and installation fees 2 No overage charges Overflowing with benefizz Join Fizz Bring in the rewards As a member, the longer you stay, the more you earn rewards for lots of little things. 4 Imagine getting dollars off the monthly price of your Home Internet plan. Yup, it pays to stick with Fizz. Invite your friends At Fizz, friendship is always win-win. Each time you invite a friend to join our community, you’ll both earn a $25 referral bonus 3. Satisfied members “ Victor I have Fizz Home Internet. The service is very reliable, I get 67 Mbps down and 11 Mbps up. We have 8 devices connected and so far, no problem. ” “ Dzianis Mine is a 120 Mbps plan
Fizz.ca

Taste the Internet - (en)

What does the Internet taste like? We wanted to know. So, we asked the Internet: Fizz members, influencers and anyone who would talk to us. We questioned our community. And heard some serious wisdom. We interviewed a scientist. And his point of view was pretty tasty. We interviewed a scientist. And his point of view was pretty tasty. Introducing: Internet you can drink. We took all your answers, all our research and created a beverage that really tastes like the Internet.
FAQ

When will my Fizz package be delivered?

The delivery of your package, whether it is a SIM card, a phone or a Wi-Fi modem, is done by a third party. The delivery date indicated on your order summary is for reference only; Fizz cannot guarantee a specific delivery date. Important: The scheduled delivery date cannot be changed. What are the delivery times for a SIM card or a device? You should plan between 2 to 5 working days for the delivery of a SIM card. Deliveries are made from Monday to Friday between 8:00 am and 5:00 pm. If the delivery time includes a holiday, it will take an extra day for delivery. For a phone or Wi-Fi modem, you will receive an email with a tracking number to follow your package. To check the status of your delivery: Log into your account and go to My settings > Order history > View Details Click on the shipment number to view your delivery details on the courier's website. Good to know: for Planète Courrier, go to "click for more info" and enter the postal code of the delivery address to see the delivery details. An issue with your delivery? Contact the courier directly. If their team can't help you, contact us by chat and we'll see what's the best way to help you. I missed my delivery of a phone or Wi-Fi modem. What should I do? Instructions to follow will be available in your Order History. From your Fizz account, go to My settings > Order History > View Details Click on the shipping number to access the courier instructions. You may need to schedule a new delivery attempt, or need to pick up your package yourself for example. Particulars for the delivery of a phone or a Wi-Fi modem. If you are expecting delivery of
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