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The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

We’re sorry to say: Fizz Home Internet is not yet available everywhere. It’s currently available to many residential addresses in Quebec and in Clarence-Rockland (ON) region. In time, the service will become available to a growing number of postal codes. If you get the message "Sad news page. Fizz Home Internet is unfortunately not available at your address." and if you believe it is an error, you can contact us by clicking on the chat bubble, at the bottom right, so we can make further verifications.

The SIM card (subscriber identification module) is a chip with information that identifies you and connects your phone to the Fizz mobile network. If you lose or break your SIM, your mobile plan will no longer work. And since your SIM is associated with your plan, it’s important to follow the right steps to replace it. Same goes if you lose your phone. You must change your SIM and associate a new one with your mobile plan. Important: Once your new SIM is activated, the old one that is currently associated with your plan will be automatically deactivated. If you are looking to activate a SIM card for a new plan, and not an existing plan that is already active in your account, head this way > https://fizz.ca/en/faq/activate How to replace a Fizz SIM If your Fizz SIM card needs to be changed due to the removal of 3G for a VoLTE-compatible card, it will be free. 1) Sign in to your account The steps to follow automatically succeed one another in your Fizz account. Go under My plans > Manage plan > Change SIM card to start. From there, you can order a new SIM or go straight to the activation step if you already have one. Having issues connecting to your account? Right this way for some troubleshooting. 2) Activate your new SIM by associating it with your Fizz plan. Follow the on-screen steps. Select the plan for which you want to change the SIM and enter the activation code of your new SIM. 3) Complete the security validation step. At this stage, you will be asked to enter the details of a payment method associated with your mobile plan. The idea is to validate your identity as the owner of the plan. You will not be billed

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the reset button located behind the modem for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it. Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network