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With the Wi-Fi modem and the Fizz Wi-Fi app, you have a dynamic duo that puts you in control of your Wi-Fi network. A quick peek is all you need to see which devices are connected. From there, you can choose to block or pause access to some (or all) of them. You can also manage access to your Wi-Fi network by creating a Wi-Fi network for your guests, with its own schedule and password. The Fizz Wi-Fi app is available for free on: Google Play App Store Create your administrative password For this step, you'll need your Wi-Fi network password. If you can't remember it, you'll need to recover it. How to recover my Wi-Fi password To become the household’s Chief Wi-Fi Officer, you must first create your administrative password. Before you create your administrative password, manually disconnect all devices connected to the app to prevent them from retaining the administrative access. Open a web browser. Enter 192.168.0.1 in the address bar of the web browser. Log in using the following credentials: Username: cusadmin Password: (enter the password you chose for your Wi-Fi network when you initially configured your modem). Head into the following section: Administration > Manage Enter your Wi-Fi network password to confirm your identity. Then, choose and enter an administrative password that you’ll keep for yourself. Once these steps are completed, you’ll have: A password for your Wi-Fi network. This password hasn’t changed. An administrative password only you have and can now use with the app to access the configuration options of your network. Manage access using the Fizz Wi-Fi app Open the app. Sign in using the same credentials as your Fizz account. Under the tab ‘My devices’, you’ll see all the devices connected to your network and you’ll be able to choose which ones

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi

If you’re having difficulty receiving phone calls (but can make calls) see: My phone isn’t receiving any calls. How do I fix it? Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure you have minutes If your plan does not contain any minute, you will not be able to make or receive calls on your phone. Several options are available to you in My Account under ''Manage plan'' to regularize the situation: Add-ons (Immediate) Wallet (Immediate) Make changes to this plan (At the end of the payment cycle) Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network. Reset Network Settings Rest assured, this operation does not delete personal data stored on your device. Follow the steps corresponding to your type of mobile phone. Android: Settings / System / Reset options / Reset cellular network settings (may vary depending on the manufacturer) iOS: Settings / General / Transfer or Reset iPhone / Reset / Reset Network Settings Note: Resetting network settings affects various types of connections (Wi-Fi, Bluetooth, VPN, cellular). Saved Wi-Fi networks and paired Bluetooth devices will be erased, as well as preferences associated with the mobile network and VPN settings. Remember to reconfigure this information after the reset. Make sure your phone selects the Fizz mobile network IMPORTANT: Before starting this process, check your phone’s cellular network parameters and make sure the toggle for this eSIM is activated. If you’re

Subscribing to Fizz Home Internet is a breeze, but here are a few pointers. Your home address Whether it’s your house, cottage or apartment, we need the address where you would like to have our Home Internet services installed. This step is crucial to check if the Fizz Home Internet service is available at your place. As you start to type in your address, the field will autofill with address proposals. Make sure you pick the right one, all the way down to your apartment number if applicable. Know that Fizz services unfortunately cannot be used for commercial purposes or in the operation of a business. Our Internet service is not available at your address? It is for many residential addresses in Quebec and in Clarence-Rockland (ON) region and, over time, may be for more and more postal codes. So, come back to see us in a while. https://fizz.ca/en/faq/what-can-i-do-if-fizz-home-internet-is-not-available-at-my-service-address Choose your plan All our plans are unlimited. The price of your plan will therefore vary based on the downloading speed you choose. Should one of the speed options not be available at your address, you simply won’t be able to select it. Not sure which speed to choose? We have a neat table to help you. Help me choose https://fizz.ca/en/faq/which-speed-should-i-choose If the speed you do end up selecting isn’t quite right, remember that you can change your plan whenever you want. See the plan change policy https://fizz.ca/en/plan-change-policy Choose your installation option. Your Home Internet will only work with a Fizz Wi-Fi modem. Tips for placing your modem: Put your modem in a central location in your home, and close to where you will be using the Internet most often. Find an open space so it doesn't overheat and to allow the signal to travel well. If the coaxial outlet is

New Fizz account. If you’re new to Fizz and recently created your account, the confirmation of your email address is key. This step must be completed within 24 hours by clicking on the link in the validation email we sent you. If the 24-hour delay has passed, no worries. By clicking on the link in the validation email, you will be redirected to a window from which you can request a new link. Or you can go on fizz.ca and sign in. The system will automatically send you a new link to finalize the creation of your account. Reset or change your password. Everyone can forget. And if that’s your case, no worries. There’s a magic link on the login page that allows you to change your password. When asked, enter the email address associated with your Fizz account. You’ll then receive an email from us with a link to reset your password. Beware, you’ll have 30 minutes to take action. After that, the link won’t work, and you’ll have to start over. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work. Good to know: After changing your password, you may need to clear the cache of your Internet browser to delete your history and your cookies. Account is locked. If your account is locked and attempts to reset your password are not working, contact us by clicking on the chat bubble at the bottom right . We’ll look into the matter together and settle on the next steps. Account does not exist. Your account may have been deleted if: You did not confirm your email address within 24 hours of its creation. AND You did not use your Fizz account in the following three