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Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our subscription page. Before we tackle the how, let’s talk about the why. Fizz is a new kind of mobile company. You create your plan, your way — with all the bells and whistles you need to stay in touch with your favourite people. Change your plan any time, to suit your littlest whim. You’re in full control of your plan, which is customizable to what you really need — and without all the fuss! And when it comes to data, we’re the fairest. You never pay for data you don’t use* — we just roll your data over to the next month. Feeling generous this month? Gift your data to anyone who has an active Fizz account. * Data rollovers are valid for the two following payment cycles. At Fizz, there are no activation fees. For a mobile plan, you only need to plan for the purchase of a Fizz SIM card. For a Home Internet plan, the Wi-Fi modem is included, and so is the self-installation. That means you only pay for your plan—nothing else. And don’t forget, you can change your mobile or Internet plan at any time, ensuring you pay only for what you truly need each month. Pleae note that Fizz offers services that are designed for residential use. Our services are unfortunately not offered to businesses. How to create a Fizz account? Creating a Fizz account is simple and done entirely online. Go to fizz.ca and click My account. Click New to Fizz? Create an account. Enter your email address, first name, and last name, then choose a password. That’s it—your account is now created. You can

When you add a plan to your account, one of these plans may not be used by you — it may be used by your child, your spouse, etc. You will be able to manage aspects of this plan and will make all monthly payments, Add-Ons, etc. Decide if this person will have their own Fizz account. If they do, they WILL be able to: Participate in the Rewards Program: By having their own account, the My Rewards points that this person will receive will go into their account, and not yours. From that point on, that person will be able to manage their upgrades and perks themselves. You won’t have access to them anymore. Also important to know – if you’re at say level 4, the person you declare autonomous with their own account will start their My Rewards program at level 1. Manage their own preferences for Fizz communications Participate in the Fizz Community Hub Modify their plan* *You decide what this user can do by modifying their user permissions. In both cases the user you invite will need to have an unlocked phone. If this person will not have their own Fizz account, they WILL NOT be able to do any of the above. This may be ideal for a child or elderly relative. Add a user with an account How to add a user with their own Fizz account: Go to My Plans in your Fizz account. Select the plan to which you want to add the user. Click on Manage and choose Add a user. Select: “Choose this option if the person WILL be able to…” Enter the user’s email address* and define your relationship to them. Configure this user’s permissions. How to configure permissions for a user Scroll to the bottom and click Send

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen. But before doing that, did you think about using the function to locate your phone? How to find an iPhone phone (iCloud account) How to find an Android phone (Google account) Block your SIM card. Blocking a SIM card allows to block any fraudulent use of your plan, as well as access to your phone number. To do so, log into your Fizz account. Under My phones you’ll see an option to report your phone as lost/stolen and block your phone and/or SIM card. The block is effective immediately. When your SIM card is blocked, your mobile plan remains active. - You will stille be able to access your voicemail from another phone. See how - Best is for you to activate a new SIM card as soon as possible (with another phone if yours is also lost/stolen). - You may also unsubscribe from your mobile plan. This would come into effect at the end of your payment cycle. If you find your SIM card, you can unblock it by going back into your account. Block your phone. Blocking a phone puts it on the National Stolen Device Blacklist. Fizz contributes to maintaining this blacklist in an effort to reduce the number of mobile device thefts. When a device is registered in this registry, its access to the networks of participating wireless service providers is blocked. To block your phone, you’ll need its IMEI. That number is written on the original packaging, as well as in the documentation included at the time of purchase