Results of your search

Fizz.ca

Plan change policy (EN)

Plan change policy Last update: NOVEMBER 2023 PLEASE READ THIS POLICY CAREFULLY WHICH IS AN INTEGRAL PART OF YOUR FIZZ SERVICES AGREEMENT. 1. Applicability The plan change policy applies to any Fizz member who has an active plan. 2. Notice of change This policy is subject to change without notice. We invite you to consult it periodically. 3. How it works Any change to your plan must be done by you (the member) on your account on fizz.ca. How to change my mobile plan ​​​​​ How to change my Home Internet plan Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. You will have to wait for the next payment cycle. All dates are based on Eastern Time. Important: To ensure that a change to your plan comes into effect
FAQ

When I add a user to my plan, what permissions can I adjust?

Because you have payment responsibility for users on your plan, it’s important to adjust the various permissions that will affect your monthly payment. Learn how to add a user or plan to your account Here are the user permissions you can adjust for each plan on your account: Add funds to their Wallet: The user can transfer funds from their payment method to their Wallet Wallet to Wallet money transfer: Transfer funds from one Wallet/plan to another Wallet/plan. Note that Wallet transfers can only occur between Wallets on the same account — in other words, a user on your plan can transfer funds to you, or to another user on your plan. Buy an Add-On: Buy an Add-On to their plan — for additional data, minutes for international calls or travel. Change their monthly plan: Adjust details in their plan — change the amount of data, minutes, minutes for international calls, etc. (and therefore the monthly payments) Gift data: Gift additional data to another Fizz member Change their phone number: Change their current phone number Read more : What is my Wallet and how do I use it? What can I do with my Wallet? How do I add funds to my Fizz Wallet? How do I transfer funds from one Wallet to another? How do I change my plan? Learn about gifting data How do I get a new phone number?
User Permissions Manage my mobile plan Mobile Manage my plan
FAQ

Where can I see my Fizz order history?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order. Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments? To see a list of all your past Fizz orders click here : Read more : Where can I see my Fizz transactions and orders Where can I see a list of my Wallet transactions? How do I order a SIM card? Who is delivering my SIM card? How do I track my shipment / contact the shipper? I ordered a SIM card. How long will it take to arrive? I ordered a SIM card but haven’t received it. What do I do?
History Order Support: My Account | Fizz Shipping Delay Delays
Fizz.ca

Gifting - (en)

Data gifting. Gift your unused mobile data to another Fizz member and make their day. 1 How it works: To gift your unused mobile data, decide how much you want to gift and choose a Fizz member to receive it. Gift your mobile data any time (per 500 MB block), as long as it’s before the end of your payment cycle. When your payment cycle ends, any unused mobile data will roll over to the next month. You will no longer be able to gift it. The steps to gift my data Discover the benefizz. Data rollover Instead of losing your unused data at the end of every month, any leftover mobile data will be automatically rolled over to the next month. 2 When to expect a rollover My Rewards At Fizz, you’re rewarded for all the little things you do. Subscribed to both mobile and Home Internet? Buckle up
Fizz.ca

Internet How it works - (en)

Home Internet you can count on. Enjoy a Wi-Fi network powered by an established high-performance residential Internet connection in a few quick steps. XX 1 Choose your plan. Unlimited data. All our plans are unlimited – The price of your plan will vary based on the download speed you choose. XX Several speed options are offered and you can change your mind every month if you feel like it. XX If one of the speed options is unavailable at your address, you won’t be able to select it. Modem and app included. The Fizz Wi-Fi modem required to enjoy your service is included in your plan and acts as a router as well. XX Don’t forget to download the free Fizz Wi-Fi app on Google Play or the App store. It’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and
Fizz.ca

Add-on (en)

Pimp your plan with Add-Ons Choose the Add-On that meets your immediate needs. Instantly add blocks of data, minutes, text messages or international calling minutes to your Fizz plan whenever you need them. Opt for an Add-On any time, no matter how many days are left in your payment cycle. Each Add-On is valid throughout your current payment cycle and the next one. Buy an Add-on Create my plan Calls & Texts $3.00 200 texts $3.00 60 min. for calls $10.00 300 min. for calls Buy an Add-on Create my plan Pay as you go Add funds to your Fizz wallet to pay as you go the services that are not included in your plan. $ $ $ Add funds to my wallet Need to make an international call? You make international calls every month? You might want to add the International calls option to your monthly plan XX. For
FAQ

Referral program: how do referral bonuses work?

When are referral bonuses awarded? For a limited time, our referral bonuses are now $35 instead of the usual amount! That’s right — you and your friends both get a little extra when you share Fizz. When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. Same goes if you're the one who was invited: your bonus (and that of the Fizz member who invited you) will be pending. When the invited person completes their second monthly payment, they will receive their referral bonus. From there, the referral bonus of the Fizz member who made the invitation will be applied on their next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. Learn more on how to invite friends, and get invited. What is the amount of the referral bonus? The usual amount for the referral bonus is $25 ( the amount is $35 from March 20th to April 30th 2025), for both the Fizz member and the person they invite, but this amount can vary based on the activation date. More specifically: for a mobile plan, the date at which the person who was invited activates their SIM card. for a Home Internet plan, the date at which the person who was invited subscribed and chose their installation appointment. How do I know when friends I invited have signed up (and the amount of the corresponding bonus)? You are notified every time a referred friend subscribes, activates
My rewards Mobile Referral Sponsorship Invite friends