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Follow these simple steps to start participating and helping others in the Fizz Forum: Already a Fizz member? If you already have an active Fizz account and you’re currently logged in, your Forum account is already activated. You’re not a Fizz member? To begin participating in the Forum, Create a Fizz account Note: Even if you don’t have a Forum account, you can still browse and search info. But to post, answer questions or participate in the My Rewards program, you need an active Fizz account, which in turn will also give you a Community Hub account. Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?

Our services and tools are designed to empower our members. If you’re stuck, there are several options available to you, 24/7. There is no phone number to reach Fizz. Our customer service is 100% online. Important: The forum is a great place to get tips and advice but know that you are interacting with members, and not Fizz directly. It is therefore imperative that you do not publish your personal information. The FAQ Answers to the most frequently asked questions are included, of course. This is the very definition of an FAQ. But the troubleshooting steps are also very popular, and you’ll find them a useful guide. Visit the FAQ https://fizz.ca/en/solutions Exchanging with Fizz Stuck at a dead end? Contact us using the chat bubble located in the lower right-hand corner of this FAQ. If you’re already chatting with our virtual assistant, ask for an agent if needed. Good to know: - Our communication channels are asynchronous, a bit like social media, for example. You post your question or requested info in the conversation and an agent will respond. Exchanges are not in real time. - Only our chat service is a secure channel. If the intervention involves the exchange of personal info, such as your account number, please contact us by chat. Exchanging via the Fizz Wi-Fi app You use the Fizz Wi-FI app with your Home Internet plan. It’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. But did you know that if you need further assistance, you can reach us directly on the app? Just make sure the network scan is completed first. All the details are here: https://fizz.ca/en/faq/how-can-fizz-wi-fi-app-help-me Exchanging via the Fizz TV app You can also contact us directly from

Log into your Fizz account. Everything is under My settings. Changing your email address. The email address associated with your Fizz account is where you receive communications from Fizz, including administrative emails. It is therefore imperative to keep this address up to date in your account. To change your email address, contact us using the chat bubble located in the lower right-hand corner of this FAQ. Once your identity is confirmed, the rep will make the change for you. An email will then be sent to your new address to confirm the change. Y ou’ll have 24 hours to take action. After that, the link won’t work, and you’ll have to contact us again. If you do end up doing this a few times, use the link in the most recent email. The other, previous links won’t work. Once the change is completed, your new address will be the one to use to access your Fizz account. Your Fizz communications will also be sent to this new email address. Changing your password. If you are connected to your Fizz account, go under My settings. There, you’ll see the fields to enter your current and new passwords. If you forgot your password and cannot log into your account, go to the Fizz login page and use the link for a forgotten password. How to choose a good password, and protect it: Use a mix of letters, numbers, and special characters to create your password. Make the password difficult to guess: Do not use known words, names of friends or pets, your date of birth, etc. Use a different password for every application you use. Do not tell your friends or family your password. Do not write your passwords on a piece of paper next to your computer or in a file

The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. For example, if your cycle renews on the 12th of each month and you change your plan on July 13, the change will take effect starting August 12. You will benefit from your new plan starting on that date. Freeze period This period starts 72 hours (3 days) before the end of your payment cycle. For internet and mobile During the freeze period, only one change request is allowed, as long as none has already been made in your cycle. Before this period, you can request plan changes as often as you like. If your payment has already been processed, the amount will be refunded and the new plan will be billed in full. The refund will be issued automatically when the new plan comes into effect. If your payment has not yet gone through, it will be canceled and your new plan will be billed in full. For TV You cannot change your plan during the freeze period. Plan ahead! How to know if you’re in your freeze period? Go to your account > My plans. Just below your monthly price, you’ll see the number of days left in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. Referral credits are automatically applied only to recurring monthly payments associated with your plan. They do not apply to one-time charges, such as the fees generated when a plan change is made during the freeze period. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you

With the free trial, you can test the Fizz mobile network for fifteen (15) days without providing a payment method or even transferring your number. You can subscribe any time during or after the free trial. And if Fizz isn’t for you, no worries. No hard feelings. Good to know: No payment method required. Available only in certain Canadian regions. eSIM only: a compatible phone is required. Acces to an Internet network required to subscribe for the free trial. How does the Fizz free trial work? The free trial lets you test our network without transferring your number. A temporary number will be assigned to you, and since the free trial works with an eSIM, your current provider’s number and plan will continue to operate. Your free trial starts as soon as you activate the Fizz trial plan and will automatically end on whichever of the following comes first: Fifteen (15) days have passed. The exact end date of your free trial is shown in your Fizz account. OR The data, minutes, and texts included in your free trial are used up. What’s included in the Fizz free trial? 100 call minutes 100 texts 3 GB of mobile data Nationwide coverage: Canada 5G (depending on your phone’s compatibility and availability in your region) No additional usage will be allowed during the free trial period. You won’t be able to buy Add-ons or to pay-as-you-go. Some Fizz features are exclusively offered to members (i.e., users with a paid monthly service), such as automatic rollover of unused mobile data, the My Rewards program, or the ability to receive (and gift) data to another Fizz member. To enjoy these perks, subscribe now! Good to know: When you subscribe after a free trial, any unused portion of the trial will not be transferred to

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus operandi also allows all our members to choose and enjoy what suits each of them best. Let us explain. You can change your plan anytime. As a prepaid service provider, we don’t have fixed-term contracts that tie you or us to the price of a plan. In other words, we give you the opportunity to change your plan every month so you only pay for what you need1. This way, as your needs evolve over months or even years, you’re not stuck with a plan that doesn’t fit. Flexible and fair, right? Our members have access to any new plan or price that comes out. We don’t give preferential treatment to new members, and you don’t need to ask for it either. If you see a plan or a price that suits you better, you make the changes to enjoy it, directly in your account. Log into your account on Fizz.ca and go to My plans > Manage plan > Adjust plan. You maintain control on your price. No need for a calendar or a countdown. Once your plan is updated, you get to enjoy that price until YOU decide to change your plan again.1 Whether it’s in a month, a year or even 2 years - 4 months - 18 days, it’s your plan and you’re the boss. With Fizz, the more you stay, the more you benefizz. With our My Rewards program, the upgrades you earn to complement your plan every month grow with time. Examples? We’re talking about a $1 rebate on the price of your Home Internet plan after the first month, and up to $7 over the course of your Fizz