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Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Troubleshooting: Are there minutes in your plan? Make sure your plan includes calling minutes. If your plan does not include any minutes, it will be impossible to use your phone to make and receive calls. You can adjust your plan any time to add minutes for local or long distance calls. This change to your plan will take effect at the start of your next payment cycle. You can also add minutes to your plan and use them immediately by buying a Call or Travel Add-On. Once your plan includes minutes or you purchase an Add-on, you'll be able to make and receive calls. Restart your phone Reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After your applications load, your device will re-authenticate to the Fizz mobile network. This allows your device to recover its authorization to access the network. Reset Network Settings Rest assured, this operation does not delete personal data stored on your device. Follow the steps corresponding to your type of mobile phone. Android: Settings / System / Reset options / Reset cellular network settings (may vary depending on the manufacturer) iOS: Settings / General / Transfer or Reset iPhone / Reset / Reset Network Settings Note: Resetting network settings affects various types of connections (Wi-Fi, Bluetooth, VPN, cellular). Saved Wi-Fi networks and paired Bluetooth devices will be erased, as well as preferences associated with the mobile network and VPN settings. Remember to reconfigure this information after the reset. Is the Fizz network

Using the Forum to share and help others comes with its own points and badges. Earning Points Let’s get you started: Create your Forum account. Make sure to use the same email address as your Fizz account. Help and contribute to the community by replying and posting helpful information that can benefit other Fizz members. > Learn how to post on the Forum. You’ll earn points for each action you complete. Think of these as notoriety points. Based on your contribution in the community, you may also receive Geek badges. The allocation of our Geek badges is based on a secret algorithm, devised to prevent people from gaming the community. But ultimately, the following will increase your chances: The frequency of your activity on the Forum. Any reply you post to help others who need assistance or direction. Posting helpful contributions. Your participation in the Forum will also give a hand to your My Rewards progression. You must be a Fizz member with an active monthly plan to participate in the My Rewards program. The email address you use in the Forum must match the one in your Fizz account. Subscribe to Fizz > The actions you complete on the Forum do not all contribute to your My Rewards program. Refer to the table below. Please note that to ensure fairness and quality of interaction on the Forum, daily limits have been set for each action that can contribute to your My Rewards progression. Forum actions that contribute to your My Rewards progression Reply Answer in less than 5 minutes Daily leader Weekly leader Monthly bonus Monthly leader Earn “Accepted Solution” (best answer) Do I earn any rewards when I participate in the Fizz Forum? Participating in the Forum earns you points and badges, which in turn can contribute to