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Fizz.ca

Accessibility - Visual impairment

Back to Accessibility Visual impairment Discover the features of our services that make everyday life a little easier for the visually impaired. Mobile service Internet service TV service Mobile service Vibration mode alerts and notifications Know right away when you get a call or a message. Individual ringtones for your contacts Set a custom ringtone for each contact to immediately know who is calling you. Voice command Control your device with spoken commands. Speed dial Dial a number without having to press the keys one by one. Haptic and sound feedback Obtain audible or vibratory confirmation that your command has been registered. Customizable menus, shortcuts, and displays Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc. Automatic response Can’t answer right now? Press a single key to send a predefined response. Text-to-speech conversion Convert your text message to
FAQ

My Wi-Fi network is not working. It’s slow or it cuts. What do I do?

Issues with your Internet? Download our Fizz Wi-Fi app from the App Store or Google Play. Select Network Analysis in the tool section of the app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } You internet connexion is not working at all? Click here. If your speed is below 1 Mbps, your modem is likely in courtesy mode before activation. In this case, complete the activation by following the steps below. Activate your modem If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. Restart your Wi-Fi modem 1. Unplug the power cable on your Wi-Fi modem. 2. Make sure all the lights on the modem are off once you have unplugged it. 3. Wait ten (10) seconds. 4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its
Internet Home Internet Technical issues Wi-Fi
Fizz.ca

MOVING MEMBERS- (en)

Is moving on your radar? Don't forget your Home Internet plan. Bringing it along with you is so easy. First things first: confirm your move. Avoid moving day mayhem. As soon as you know your new address, go to your Fizz account, select Internet plan > Manage my plan > Moving your service. Log in Getting ready to move. Once you've confirmed your move and booked your technician visit, here's what you should do. Before the big day Carefully pack your Fizz Wi-Fi modem and its cables. Wrap it up Furoshiki-style On your moving day Once you’re settled in your new digs, plug in your Fizz Wi-Fi modem. Chances are it may already work. How to plug and play After your move Treat yourself to a slice of pizza and welcome the technician who will ensure your connection is optimal. Play our Fizz lightning game Our app is your best
Fizz.ca

Landing Fizz - Forfait Étudiant - (en)

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Student cell phone plans Hi! We’re Fizz. Fizz is the mobile provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Discover the offer
FAQ

Accessibility

Fizz wants to ensure that it benefits from the most suitable telecommunications solutions, regardless of each person's situation. We remain on the lookout for the latest innovations that facilitate access to our services for people living with functional limitations. In order to use certain accessibility functions, please contact our Customer Service team, available 24/7, to make specific requests simply by clicking on the chat icon in the lower right-hand corner of this page. Our agents will do everything in their power to meet your needs. Fizz is proud to present its accessibility plan for customers living with various functional limitations. By implementing concrete actions, our employees are committed to listen and pay closer attention to them, to better meet their needs and to provide a communication channel that better facilitates the sharing of changes to our company’s accessibility service offering. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Types of available services that are adapted to specific disabilities Features provided by phones Features provided by specific phones to facilitate daily use Bluetooth compatibility Loudspeaker Compatibility with hearing aids Compatibility with teletypewriter Alerts and notifications in vibration mode Haptic feedback Predictive text Voice-to-text conversion Improved accessibility Clearly identifiable ringtone Contact identification using unique photos Automatic text input Speech recognition Autocomplete Automatic answer (using headphones) Voice dialing (using headphones) Voice commands Customizable menus and shortcuts Accessible, high contrast keyboard Raised dot on the 5 key Check with your phone manufacturer to learn how to activate these services and features. Unfortunately we do not have all available information on which phones support specific features. ​T911 service The T911 service enables people who are living with auditory or speech disabilities to use text messaging to communicate with the 911 emergency service. To activate this service on all relevant
Mobile Disability T911
Fizz.ca

lp-easter-egg-smr - (en)

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans
Fizz.ca

lp-easter-egg-drmp - (en)

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans
Fizz.ca

lp-easter-egg-frmt - (en)

Wow ! A-ma-zing. Loading... Enjoy that beautiful thing called the internet with our Home Internet service. With Fizz, say hi to an intelligent Wi-Fi network powered by a high-performance residential internet access.8 Everything was designed with simplicity in mind: starting with installation, all the way to the management of your network, you’ll be able to do everything yourself. Discover our plans