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IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make sure you have the most recent software update on your mobile device Four easy tests to confirm your Fizz line is functioning properly Make and receive a call Doesn't work? Send and receive a text message (SMS) Doesn't work? If your plan contains data, turn off your Wi-Fi option and then: Surf the Web Doesn't work? Send and receive an image/picture by text (MMS) Doesn't work?

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating system or an app, the phone will be able to reload everything to work properly. Does your phone overheat at a specific moment? Your phone is made of the same type of material as a computer. It’s normal its processor overheats when it’s being over-solicited. Some apps such as games solicit a lot of resources, and can cause your phone to overheat. Manufacturers programmed performance and temperature limits unique to each model to make sure they don’t get damaged when used. Restore your phone to its factory settings IMPORTANT: Save all media, contacts, apps and text messages that are archived and want to keep before proceeding. Some of your phone’s parameters will need to be reconfigured after: mobile data blocking, NPA, Wi-Fi settings, Bluetooth function etc. The steps to follow to reset your network settings will vary depending on the type of phone. Here are two examples: Android: Applications → Settings → General management → Reset → Reset settings → Click on Reset settings iPhone: Settings → General → Reset → Erase all content and settings Check whether the issue is still there before configuring and personalizing your phone, or installing apps. Check whether there is a manufacturer recall Check whether there is a manufacturer recall If it’s a physical break If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty. You could consider having your phone repaired: Every manufacturer has a list of authorized repair locations. Check their website to locate the one nearest you. A quick search on the Internet will also help you find other repair shops. Or else, you can always use your Fizz

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn’t work? If your plan contains data, turn off your Wi-Fi option and then: Surf the web. Doesn’t work? Send and receive an image/picture by text (MMS). Doesn’t work? Once these tests are completed, you’ll be ready to roll with Fizz line and your brand new mobile plan. IMPORTANT If you transferred your number, wait for the confirmation text before proceeding with the tests to make sure results are conclusive. iPhone specifics Make sure to update your IOS in order to access the LTE network.

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. Every transaction that happens with your Wallet — funds transfer, purchases, Top-Ups, Pay As You Go — is tracked in your Wallet History. To view your Wallet History, go to: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to view. Click the Manage button. This will open the Manage interface. Click on Wallet. Inside the Wallet interface, click on Transaction history. Your Transaction history shows a list of all transactions that have occured in your Wallet. Click on each line to see details about that specific transaction. Read more : What is my Wallet and how do I use it? What can I do with my Wallet? How do I add funds to my Fizz Wallet?

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones come with a warranty of 6 months. Look up warranty details. All Preloved phones are carefully cleaned. They are inspected and tested by our technicians, who also make sure there is no water damage. Note: The battery operates at a minimum of 80% of its initial capacity and battery life will vary based upon prior usage. Preloved phones have not been repaired, remanufactured, or refurbished by the original manufacturers. Accessories included with Preloved phones, whether they are new or used, may not be original manufacturer accessories and are not covered by the warranty. There are two (2) Second Chance phone categories: Perfect and Almost Perfect, each with its own aesthetic criteria based on industry standards. You can also choose to purchase a brand-new device if you prefer. Criteria for a Perfect Preloved phone. A Perfect phone was slightly used. You might see some negligible traces of wear if you look closely, but : No cracks. No dents, or evidence of a fall. No display defects (missing pixels, white spots, burn ins, etc.) No major scratch on the main display or on any camera lenses. Criteria for an Almost perfect Preloved phone. An Almost perfect phone was previously used but is in very good condition. You may see a few marks, and in some cases minor scratches or traces of light wear, but : No cracks. No dents, or evidence of a fall. No display defects (missing pixels, white spots, burn ins, etc.) No scratch on any camera lenses. Minor scratches may be visible on the front housing/glass area (but not on the camera). Phones that don’t make the cut. A phone with one