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FAQ
How do I get started with my new phone?
The excitement that comes with the arrival of a new phone is hard to beat. Congratulations on your latest acquisition. We are delighted you chose Fizz to enjoy it. Any phone purchased on fizz.ca is unlocked. You are solely responsible for the security and privacy maintenance of your phone. Adding a passcode for example to protect your phone from unauthorized use is good practice. If you are new to Fizz mobile services Welcome! Activating your Fizz SIM card with the plan of your dreams is the first thing to do. Visit fizz.ca/activation and follow the on-screen steps. If anything is unclear, check out our activation FAQ . If you already have an active Fizz mobile plan If your new phone is replacing one with an active Fizz mobile plan, follow these steps: Pop out the phone tray of your old phone, and retrieve your Fizz SIM card. Place it into the tray of your new phone.* Restart your phone. Your phone will authenticate to the Fizz mobile network, and work with your existing mobile plan. Remember, the content from your old phone will not be imported with the SIM card swap. This includes your contacts, your Google or Apple ID account, old text messages, and the various apps you downloaded over time. Your Fizz SIM card is too small for your new phone? Use the support it came in to adjust its size to a larger one. If you don’t have that plastic support anymore, you’ll have to order a new SIM card . I don’t have a Fizz SIM card A Fizz SIM card is key to use the mobile plan of your dreams. If you forgot to order a Fizz SIM card with your phone, no worries. We’ll get you set up in no time. If you lost
Fizz.ca
LP - In process Mobile (en)
Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $5/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Complete your order. You are steps away from your personalized mobile plan. Already a proud owner of a Fizz SIM card? All is left is for you to activate it with the plan you create. Order my SIM card Activate my SIM card
Fizz.ca
Mobile Plan wizard - (en)
Create your perfect mobile plan. Order a SIM now. I'll choose my plan later Nothing is set in stone. You can adjust your plan every month in a flash. 1 If your needs evolve in the meantime, buy an Add-on and use it right away or pay as you go. Add-ons Quickly add more data, text messages or minutes to your plan by selecting the Add-on you need, when you need it. Each Add-On is valid throughout your current payment cycle and the next one. Travel Add-ons If you’re travelling somewhere, enjoy the Fizz experience without the dreaded surprise charges. For those who enjoy long trips, know that each Add-On is valid throughout your current payment cycle and the next one. Pay As You Go Add funds to your Fizz Wallet (you decide on the amount) to pay as you go your minutes, texts and international calls when you’re in
FAQ
How can I recover my Wi-Fi password?
With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device. Take this other device, and open the Fizz Wi-Fi app. On top of the screen, click on Share Wi-Fi. From there, you’ll have several choices to share your Wi-Fi network. With your mobile If you have a mobile phone connected to your Wi-Fi network, follow these instructions : Make sure you're connected to your Wi-Fi Network. Open Settings Click on Connexion (or Wi-Fi on iOS) Click on Wi-Fi Click on the gear wheel icon located on the right of your network's name (or on the i on iOS) Click on the eye to unveil your Wi-Fi network password (or on Password on iOS) With a computer If you have a computer connected to your Wi-Fi network, follow these instructions Make sure you're connected to your Wi-Fi Network. Open the list of available Wi-Fi networks. Select Network and Internet Settings. Click on Network and Sharing Center. Select the Internet connection named as your Wi-Fi network. Select Wireless Properties. On the Security tab, click to show the characters. As a last resort If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings. IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.). Using a small, sharp object, press the reset button located behind the modem for 10 seconds. Once your modem has restarted, follow the same instructions you used when you initially installed it. Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network
Fizz.ca
Need a phone?
Need a phone to enjoy your perfect Fizz plan? Buy from the manufacturer. Choose from a range of phones. Some manufacturers may offer reduced prices or refurbished models. Many also offer financing options for their devices. Go for a used phone. Whether you are buying it from an independent retailer or an individual, a second-hand phone is a great option for both the environment and your wallet. Got your eyes on a Samsung Galaxy phone? Find the Galaxy phone that best fits your budget at Samsung.com. Financing available.* *Terms and conditions apply. Discover Galaxy phones Looking for answers? No worries, we got you covered. How do I know if a phone is compatible with the Fizz network? How can I check if a phone is on the blacklist of lost or stolen phones? How can I transfer my number to Fizz? Visit the Solution Hub