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You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least six (6) days left in your current payment cycle. How can you know? Go in Your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you will see your new monthly fee in the box below. When you like what you see, save your changes. Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. Your new plan Your new plan will be live at the start of your next payment cycle . For a Home Internet plan: When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem. See how For a mobile plan: If you need features such as data, minutes, texts or minutes for international calls immediately before your new plan goes live, buy an Add-On or use your Fizz Wallet to pay as you go. Also, know that your rolled-over data will match your new coverage. For example, if you switch from a Canada to a Canada-U.S. plan, you will be able to use your rollover data in the Canada-U.S. zone. To cancel your changes Simply go back in

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for multiple plans for friends or family, or if you need two separate plans for yourself. How to add a plan to your account: Go to Overview in your Fizz account. Click on Add a plan. On the next screen, click on Order a new SIM card (if you don’t already have one). Order and pay for a SIM card. When your SIM card arrives, Go to Activate my SIM Card. Enter the activation code on your SIM card in the field provided. Follow the process for creating a plan Please note that each plan will have a separate invoice. Learn how to create a plan Read more : How do I add a user to a plan? How do I manage permissions for a user on my plan? How do I remove a user from my plan?

By linking your social media accounts to Fizz, you can: Use your social media account to log into your Fizz account Share My Rewards updates and Invite friends by sharing your Referral Code Here’s how to link and unlink your social media accounts: Go to My Settings in your Fizz account. Scroll to the menu below your usage update and select Social logins. To add a social media account If you are using a Twitch or Amazon account to log in, please note that as of November 2nd 2022, it won't be possible anymore. You can connect using the email address associated to your Fizz accout or another social network account. Slide the radio button to On to select a social media account. Then follow the process and enter your account’s login details. To remove a social media account Slide the radio button to Off next to the social media account you wish to unlink. Read more: How do I manage my Fizz account? How do I change my account settings?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to pay, which will be clearly should you decide to proceed. You’ll have two options: 1. Choose a random number from the selection presented to you. 2. Find a number by entering the last four (4) digits of your choice. Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz. You can change your number whenever you want, and as many times as you like, but you have to keep it for a minimum of 30 days. Choose a random number To change your phone number to a random new number - a one time fee of 1$ plus taxes applies : Go to My Plans in your Fizz account. If there is more than one plan on your account, scroll to the plan you wish to change. Click on Manage and choose Change phone number. Here you will see your current phone number and two options: Select the first option: Get a new number (see on the image below). Choose a number from the list. (Click Get a new number list to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm Choose the last 4 digits How to change your number and choose the last 4 digits - a one time fee of 2$ plus taxes applies : Log into your account. Click on My Plans in the top navigation. If there is more than one plan on