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Fizz.ca

Immigrants Québec

Fizz teams up with Immigrant Québec Hi! We’re Fizz. Fizz is the mobile and Internet provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Exclusive offer Settle in with this exclusive offer. Activate your first Fizz plan with the referral code QFIZZ and get 1: $25 Bonus 10 GB Mobile data 1 month Free Internet Create my mobile plan Choose my Internet plan Affordable mobiles plans that adapt to your needs. Customize your plan so you only pay for what you really need. More data. Less data. Or even the International calls option with monthly minutes to call the country of your choice. At Fizz, flexibility will be your new friend. 2,3 1 Create your Fizz account. 2 Get a SIM card, online or at a partner store. 3 Customize
FAQ

How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q for the 500 Mbps plan and above) A coaxial cable A power cord An ethernet cable The ethernet cable is included in the box with your modem, but it is not required to set up your Wi-Fi network. Connect the coaxial cable The coaxial cable must be properly screwed in on both ends. Connect the power cord The power cord must be properly connected to the Wi-Fi modem and wall outlet (avoid using a power strip). IMPORTANT: Once it’s plugged in, your Wi-Fi modem will make its first system update, and may need to reboot after roughly 15 minutes. Make sure your modem is ready A series of lights will appear on your modem. Make sure they match this image. Write down your modem’s info Locate the network name (Default Wi-Fi Network) and password (Default Key) printed on the back of your Wi-Fi modem: CODA-4680 model: look at the back. CODA-5610Q model: look under. Make sure not to confuse similar characters such as O and 0, as well as I and 1. Before proceeding to the next step, check the available networks on a Wi-Fi-enabled device like a mobile phone and check that the FIZZ network name as indicated on your modem appears in the list of available networks. This may take a few minutes. Configure your modem Select the name of your Wi-Fi network from the list of networks available to your Wi-Fi enabled device and enter the password. Your Web browser will open*. You will be redirected to the "Easy Connect" interface. Follow the on-screen steps. *You may need to open your Web browser manually. To change the name of your network: Open your browser and enter 192.168.0.1 in the address bar. Use these
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Fizz.ca

Why change for Fizz - (en)

Why choose Fizz Switch to Fizz The benefizz are just too good to pass up, whether you're considering our mobile services, our Home Internet – or both. Always pay a fair price. At Fizz, we do things differently. Expect fair prices every day, for everyone. Discover our philosophy You’ll be spoiled with My Rewards. The moment you become a member, your My Rewards points start to grow with every dollar you spend and many of the actions you take. XX Discover My Rewards Inviting friends leads to great savings. Every time you invite a friend to join Fizz, you both earn a $25 referral bonus, applied as a reduction on your upcoming Fizz payments. The more friends you invite, the more you can save. XX How to invite a friend You’re allowed to change your mind. We’re flexible because life can be unpredictable. Change your plan, Internet or mobile, anytime
FAQ

My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new and you received your modem by mail, login to your account at Fizz.ca and activate your modem to enjoy the speed associated with your plan. How to activate my modem If a technician came by to install your modem, then no need for you to activate your modem. The technician did it for you. For an internet service move, your plan will automatically be reactivated at the new address on the selected date. No action is required on your part. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Check the status of the LEDs on your Wi-Fi modem A list of the lights of your Wi-Fi modem and the different possible states: Display 🔌 Power 🟢 On (Lit): The modem has power. 🔁 Blinking: The modem is not powered. ⚪ Off: The modem does not have power. ⬇️ Downstream 🔁 Blinking: The modem is searching for the downstream frequency. 🟢 On (Lit): Downstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Downstream frequency is locked (channel bonding). ⚪ Off: Not scanning. ⬆️ Upstream 🔁 Blinking: The modem is searching for the upstream frequency. 🟢 On (Lit): Upstream frequency is locked (1 channel only). 🟢🟢 On (Lit): Upstream frequency is locked (channel bonding). ⚪ Off
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Fizz.ca

Terms of use – Fizz Wi-Fi application

Terms of use – Fizz Wi-Fi application These terms of use (the “Terms of Use”) govern the use of the application Fizz Wi-Fi (“the Application”) that Videotron Ltd. operating under the name of Fizz (hereinafter “Fizz”) is making available to customers. The said Application is owned by a third party and Fizz is authorized to offer it to its customers. ACCEPTANCE OF TERMS OF USE BY USING THE APP LICATION FIZZ MAKES AVAILABLE TO YOU, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS OF USE. IF YOU DO NOT ACCEPT THESE TERMS OF USE, THEN DO NOT USE THE APPLICATION OR ANY OF ITS CONTENT OR SERVICES. THESE TERMS OF USE MAY BE AMENDED OR UPDATED FROM TIME TO TIME, AND SUCH AMENDMENTS AND UPDATES SHALL BE EFFECTIVE UPON POSTING. YOU ARE RESPONSIBLE FOR REVIEWING THE TERMS OF USE, AS SUCH TERMS OF USE MAY BE AMENDED AND UPDATED FROM TIME
Fizz.ca

TV and Internet bundles

TV and Internet bundles Our winning TV and Internet duo Available at intro prices for a limited time starting from $46/mois. Only pay for the TV channels you want. Basic TV at $7/month includes XX general-interest channels. Add the number of channels you want from any category (even sports!) and create your very own TV plan. The XX general-interest channels are included with every TV plan and may vary according to your region. Internet and TV, the unbeatable duo. With a variety of Internet speeds to choose from and the possibility to handpick the number of TV channels you want, say hello to customized Internet and TV plans that suit your needs, and your budget. See Fizz TV compatible devices Subscribe An all-in-one Wi-Fi modem. Rental and delivery of our Wi-Fi modem are included in the price of your Home Internet plan. Plus, installation is fast. XX All-around autonomy. Our
FAQ

What are the Wi-Fi technologies used at Fizz?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } What type of equipment does Fizz use? Fizz uses an all-in-one Wi-Fi modem that includes a Wi-Fi router. All our modems are manufactured by Hitron. This device ensures an exceptional online experience by optimizing Wi-Fi services throughout your residence and on all your devices. It is compatible with Wi-Fi 5 802.11a/b/g/n/ac standards for Wi-Fi connectivity. It is not compatible, however, with Wi-Fi 6: 802.11ax. The benefits of using a Fizz Wi-Fi modem include: An all-in-one modem and router Powerful dual band support Secure wireless connectivity An easy configuration interface Works in conjunction with the Fizz Wi-Fi app so you can optimize your Wi-Fi network, as well as diagnose, if need be, any glitch that presents itself. Model CODA-4680: Supports Wi-Fi 5 standards: 802.11a/b/g/n/ac. Works with WPA2 security protocol. Wi-Fi 2.4 GHz: 802.11n dual-band 3x3. Wi-Fi 5 GHz: 802.11ac Wave 2 MU-MIMO 4x4. Model CODA 5610Q: Available with a new subscription to a 500 Mbps plan and above. If you are already subscribed and you increase the speed of your plan, it will not trigger a change to this modem. Supports Wi-Fi 6 standards: 802.11ax. Works with WPA3, the latest Wi-Fi security protocol. Wi-Fi: 802.11ax 4x4 on both 2.4 GHz and 5 GHz
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