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FAQ

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder: Use the same credentials as your Fizz account to log into the app. Open the Fizz Wi-Fi app To download the Fizz Wi-Fi app: @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .app {margin-top:8px;margin-bottom:0px;} .card .caption {margin-top:16px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Identify potential sources of interference The waves in your Wi-Fi network may be attenuated by various obstacles and sources of interference, causing speed drops and partial or complete disconnections of your internet connection. Sources of interference include: Nearby Wi-Fi networks Surveillance cameras Baby monitors Microwave ovens Etc. Obstacles to Wi-Fi waves include: Construction materials (concrete, aluminum, etc.) Heated flooring Mirrors Windows Etc. Recommendation: If you are unable to change your environment to limit sources of Wi-Fi signal attenuation, it would be better to use a network cable (RJ45). A cable is included in the original box of your Fizz Wi-Fi modem. Restart your Wi-Fi modem Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem are off once you have unplugged it. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button. Test each of the two (2) frequency bands of your Wi-Fi modem
Internet Home Internet Technical issues First steps with my Home Internet Coverage Wi-Fi Modem First steps
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lp_launch-mobile_20181109 - (en)

Create your perfect plan It’s your service, and you’re the boss. Take only what you need and make adjustments on the fly. Prefer texting to calling? Build your own custom plan. Everything’s possible with Fizz. Data Rollover Finally, it’s okay if you’ve got more data than you need: whatever you don’t use this month will be rolled over automatically. You paid for it, so it’s only fair. Learn more Data Gifting Make another member smile. If you have more data than you need, gift it to someone special. Learn more My Rewards Referring friends, helping other members or paying your bill. The moment you become a member, you’ll start earning points and collecting rewards for all the little things you do. Learn more Is Fizz available in your area? With our lightning-quick coast-to-coast network you can wander freely and excellent service will follow. Enter your address below to find out
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Support ( Test Antoine )

Contact Fizz | Customer service Contact us 24/7. That’s what we’re here for. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel for issues that require troubleshooting and sharing of account-specific details. Chat with an agent You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
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Soutien - Test

Contact Fizz | Customer service Contact us 24/7. That’s what we’re here for. Which topic are you looking to get help with? An issue specific to your account? Use our secure chat channel for issues that require troubleshooting and sharing of account-specific details. Chat with an agent A more general question? Opt for our Messenger channel for simpler questions and ways to optimize your experience with your plan. Message Fizz You are not satisfied with the proposed solutions to resolve your problem? Please refer to our complaint procedure
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Unique Philosophy - en

A one-of-a-kind philosophy. At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages, but our modus operandi also allows all our members to enjoy what’s best for them and their budget for the month. A six-part explanation. 1 Change your price without having to negotiate. There’s a lot of movement in the telecom industry and our offers fluctuate to always offer fair prices. And since there’s no preferential treatment at Fizz, all our members (new and existing) have access to posted prices. So, if you see a plan or price that would be better for your wallet, grab it. 1 And once your plan is changed, you get to enjoy it for as long as you want. Whether it’s a month, a year, or even two years, 4 months and 18 days, it’s your plan and you’re the boss. How to adjust my
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Accessibility

Accessibility at Fizz Our accessibility plan Fizz is proud to present its accessibility plan for its members with various functional limitations. By implementing concrete actions, we are committed to listening and providing these members with adapted telecommunication solutions, whatever their situation. READ THE ACCESSIBILITY PLAN 2023-2026 (PDF FORMAT) READ OUR PROGRESS REPORT 2025 (PDF FORMAT) READ OUR PROGRESS REPORT 2024 (PDF FORMAT) Our commitment Our members’ satisfaction has always been a priority for us. We keep up with the latest innovations and are always looking for ways to make it easier for people living with functional limitations to use our services. As such, we work closely with a number of organizations to make sure we meet the accessibility needs of their clientele. Here are the adapted solutions offered by limitation type. Visual impairment Hearing impairment Cognitive impairment Physical impairment Language disorder Submitting feedback To submit your feedback to improve the
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COMMUNITY - EN

Fostering a sense of community is at the heart of what we do, and how we do it. Showcase local people and local talent. Our community is so rich. And showcasing them is a source of great pride. Lending a hand to Organisation Bleue. In 2023, Fizz members helped remove 655 kg of trash from shorelines and gifted over 11 000 GB of data to help Organisation Bleue, a non-profit organization dedicated to protecting the St- Lawrence. The full initiative Working with a social entrepreneur. Fizz works with the AFFI Logistique Group, who has been integrating people living with functional limitations for over 50 years, building on the strengths and potential of each individual. A wonderful source of inspiration for all. Discover AFFI Inspire kindness. We all know the saying: alone we go faster, together we go further. And this is exactly what we dreamed of when we created Fizz
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Contest

CONTEST "Fizz Black Friday Contest" ENTRY RULES 1. The Fizz Black Friday Contest (the “Contest”) is organized by Fizz, a brand of Videotron Ltd. (hereinafter the “Organizer”). The Contest begins on November 3, 2025, at 12:00 p.m. (EST) and ends on December 7, 2025, at 11:59 p.m. (EST) (hereinafter: the “Contest Period” or ‘Period’). Any reference in these rules (hereinafter the “Rules”) to time refers to Eastern Standard Time (EST). ELIGIBILITY 2. The Contest is open to all Fizz customers residing in Canada. Employees, officers, directors, agents, and representatives of the Organizers, their affiliates, related companies, divisions, and subsidiaries, their advertising and promotional agencies, participating partners and merchants, suppliers of Contest prizes, materials, and services, as well as any other parties involved in the Contest, members of their immediate families (brothers, sisters, children, father, mother, spouse) and all persons with whom the aforementioned persons cohabit. HOW TO ENTER 3. To
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Accessibility - Hearing impairment

Back to Accessibility Hearing impairment Discover the features of our services that make everyday life a little easier for people with impaired hearing. Mobile service Internet service TV service Mobile service Contact photo ID Save photos of your contacts to recognize who is calling you. Vibration mode alerts and notifications Know right away when you get a call or a message. TTY compatibility Connecting your mobile phone to a compatible teletypewriter makes it easy to send and receive messages. Compatibility with hearing aids (BluetoothTM) Reduce ambient noise with a direct wireless connection between your mobile phone and your hearing aids. Text with 911 Contact 911 emergency services by text message! To use Text with 911, you must register by contacting our Customer Service. They will check whether the service is available in your area. Learn more about Text with 911. See the accessibility features of the major manufacturers Apple Samsung
FAQ

How to close a deceased customer’s account

The request to close an account due to the death of a Fizz member must be completed and accompanied by proof of death, the contact information of the requester, and their relationship to the deceased Fizz member. To close an account following the death of a Fizz member contact us using the chat bubble located in the lower right-hand corner of this FAQ. Important information regarding the phone number Please note that it is not possible to transfer the phone number associated with the deceased member’s account to another Fizz account, whether new or existing. Phone numbers assigned to a Fizz account are permanently linked to that account and cannot be moved internally. The deceased customer’s account will be closed at the end of the current payment cycle, unless there has been a specific request to do otherwise.
Cancellation Support: My Account | Fizz Mobile Home Internet