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Disable the Wi-Fi feature of the Fizz Wi-Fi modem In bridge mode, the two (2) Wi-Fi radios built into your Fizz Wi-Fi modem will be deactivated, thus disabling its Wi-Fi capabilities. Open an Internet browser and enter 192.168.0.1 in the address bar. Identify yourself using the following login information: Username: cusadmin Password: **enter your Wi-Fi password** Select Basic Select Gateway Disable the option ''Residential Gateway function'' Click Ok Install your personal Wi-Fi router Connect your personal router as indicated in its user guide. Plug the network cable (RJ45) into one of the four (4) numbered ports of your Fizz Wi-Fi modem. If there's any issue with the connection, restart both devices (the Fizz Wi-Fi modem and your personal router). If you want to re-enable the Wi-Fi capability of your Fizz Wi-Fi modem, you'll need to reset it to its factory settings. Using a small, sharp object, press the modem’s reset button for 10 seconds. • CODA-4680 model: the reset button is located behind the Wi-Fi modem. • CODA-5610Q model: the reset button is located under the Wi-Fi modem. If needed, restart both your modem and personal router This quick video will guide you through each step. But in a nutshell: Unplug the power cable on your Wi-Fi modem. Make sure all the lights on the modem turn off. Wait ten (10) seconds. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network. Note: If you are also using a personal router, you'll need to restart it as well. Recommendation: It is more effective to restart your Wi-Fi modem by unplugging its power cable instead of pressing its power button.

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to pay, which will be clearly should you decide to proceed. You’ll have two options: 1. Choose a random number from the selection presented to you. 2. Find a number by entering the last four (4) digits of your choice. Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz. You can change your number whenever you want, and as many times as you like, but you have to keep it for a minimum of 30 days. Choose a random number To change your phone number to a random new number - a one time fee of 1$ plus taxes applies : Go to My Plans in your Fizz account. If there is more than one plan on your account, scroll to the plan you wish to change. Click on Manage and choose Change phone number. Here you will see your current phone number and two options: Select the first option: Get a new number (see on the image below). Choose a number from the list. (Click Get a new number list to refresh this list. Note that you can only refresh this list 5 times. When you refresh this list, you will not be able to go back to the previous list of numbers.) Click Confirm Choose the last 4 digits How to change your number and choose the last 4 digits - a one time fee of 2$ plus taxes applies : Log into your account. Click on My Plans in the top navigation. If there is more than one plan on

You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle. Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least six (6) days left in your current payment cycle. How can you know? Go in Your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle. When unsubscribing from a plan, the freeze period does not apply. You can proceed at any time. To change your plan: Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan. As you change your plan details with the online tool, you will see your new monthly fee in the box below. When you like what you see, save your changes. Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. Your new plan Your new plan will be live at the start of your next payment cycle . For a Home Internet plan: When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem. See how For a mobile plan: If you need features such as data, minutes, texts or minutes for international calls immediately before your new plan goes live, buy an Add-On or use your Fizz Wallet to pay as you go. Also, know that your rolled-over data will match your new coverage. For example, if you switch from a Canada to a Canada-U.S. plan, you will be able to use your rollover data in the Canada-U.S. zone. To cancel your changes Simply go back in