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Due to the current context at Canada Post, there may be additional delays in receiving your phone return. Rest assured that your return request will be processed without any issues. We appreciate your understanding and patience. Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here are the steps to follow: Pack your phone and its accessories securely in a reasonably sized box. Print your return label or present your QR code at a Canada Post deposit location. Bring your package to the Canada Post drop-off location before the indicated date - you have 30 days once your return request is submitted. Track the status of your return directly in your account under My Phones > Follow my return. Important: if this device is considered hazardous equipment, please add the mention Hazardous equipment on your package. Preparing your package For a 15-day return, your phone must be in its original box . Don’t forget to include all its accessories and the charger. For a warranty claim, send your phone along with its charger. Pack everything securely in a reasonably sized box to avoid any damage during shipping. You are responsible for your package until Fizz receives it. Consider using a phone return mailing box available at Canada Post. Head to a Canada Post deposit location Make your way to a Canada Post drop-off location with your package with the return label on it or your confirmation email showing your QR code. Respect the deadline outlined in your confirmation email. If you miss your deadline, Canada Post will not accept your package, and you’ll have to resubmit a new return request. Tracking the status of your return You can track your package and the status of your return

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled pause Integrated speed test Band steering Learn more about the Fizz Wi-Fi app

Where you go in your account to view transactions depends on the type of transaction you wish to see: Order history View orders that were placed for shipment -- i.e. SIM card orders My Settings > Order History Transaction history View transactions to pay for your plan -- i.e. monthly payments, Add-Ons My Settings > Transaction History Wallet transactions View Wallet transactions -- i.e. payments taken from your Wallet for Pay As You Go usage See your Wallet transactions

Our Forum is the place to give and get help on all things related to your Fizz products and services. The best thing about giving and helping is that it contributes to the Fizz community. And the second best thing? When you contribute, you earn perks in the Fizz My Rewards program. Learn about My Rewards Things to remember about participating in the Fizz Forum: You can view or browse the Fizz Forum anytime without having a Fizz account. To post a question or answer in the Forum you need to create a Fizz account Learn how to subscribe to Fizz To have the best possible experience in the Forum, learn the rules Read our Community User Guidelines How to post a question Log into your Fizz Account . In the top navigation, click on Help and select Forum. Enter your question in the search tool. It’s possible a community member has already answered it. If you searched and didn’t find an answer, go to the Forum homepage and click on Ask your question This will open a new page where you can create a new topic to post. While creating your new post/or topic you will be asked to: Add a subject line that describes your question Choose the best category for your question Choose the best tag for your question (Tags are keywords that relate to your post. They help members find answers to similar questions.) The next step is to validate similar questions other members might have asked (Someone might have already asked a similar question and received a response that can help you) No similar questions? The next step will allow you to type your question. (Never post any personal or private information.) Preview your question before posting and you’re done. How to edit my post

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. To log in, use the same credentials as your Fizz account. Manage your Fizz Wi-Fi network from anywhere. See all the devices connected to your Fizz Wi-Fi network. Control online access for kids with automatic Wi-Fi off bedtime schedules. Pause or block Internet access for devices you choose. Easily reset or share your Wi-Fi password. Create a separate, secure network for your guests. Perform speed tests to validate not only the speed of your broadband connection, as well as the one but also directly to your device to determine for example the cause of a slowdown. If facing a slowdown, you can determine the cause. Use the new self-diagnostic tool to identify issues, find solutions, as well as optimize and secure your Wi-Fi signal. Chat with tech support if you are stuck. @media screen and (max-width: 600px) { .card {padding:16px!important;} .card .btn {display: block!important;width: 100%;} } .card, .card * { box-sizing: border-box; } .card p {margin:0;padding:0;line-height:24px} .card h6 {margin-bottom:4px;line-height:24px} .card .btn {margin-top:16px;margin-bottom:0px;} .card .caption {margin-top:8px;font-size:12px;line-height:16px;} .card { background:#BAEAFA; border-radius: 6px; padding: 24px; display: flex; margin-bottom:48px; align-items: flex-start; justify-content: flex-start; position: relative; box-shadow:0px 1px 4px 0px rgba(25, 25, 25, 0.15); } Installing and configuring the app 1) Download and install the Fizz Wi-Fi app Google Play: Click here App Store: Click here 2) To log in, use the same credentials as your Fizz account. Your devices With the app, you can see and manage all the devices currently connected to your Wi-Fi network, as well as those that have been connected in the past. When you select one of the currently connected devices, you can: Change the name and type of the

The same way you would log into your Fizz account: Log into your Fizz account Click on Help in the top navigation Select Community Hub Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work