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With the free trial, you can test the Fizz mobile network for fifteen (15) days without providing a payment method or even transferring your number. You can subscribe any time during or after the free trial. And if Fizz isn’t for you, no worries. No hard feelings. Good to know: No payment method required. Available only in certain Canadian regions. eSIM only: a compatible phone is required. Acces to an Internet network required to subscribe for the free trial. How does the Fizz free trial work? The free trial lets you test our network without transferring your number. A temporary number will be assigned to you, and since the free trial works with an eSIM, your current provider’s number and plan will continue to operate. Your free trial starts as soon as you activate the Fizz trial plan and will automatically end on whichever of the following comes first: Fifteen (15) days have passed. The exact end date of your free trial is shown in your Fizz account. OR The data, minutes, and texts included in your free trial are used up. What’s included in the Fizz free trial? 100 call minutes 100 texts 3 GB of mobile data Nationwide coverage: Canada 5G (depending on your phone’s compatibility and availability in your region) No additional usage will be allowed during the free trial period. You won’t be able to buy Add-ons or to pay-as-you-go. Some Fizz features are exclusively offered to members (i.e., users with a paid monthly service), such as automatic rollover of unused mobile data, the My Rewards program, or the ability to receive (and gift) data to another Fizz member. To enjoy these perks, subscribe now! Good to know: When you subscribe after a free trial, any unused portion of the trial will not be transferred to

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for multiple plans for friends or family, or if you need two separate plans for yourself. How to add a plan to your account: Go to Overview in your Fizz account. Click on Add a plan. On the next screen, click on Order a new SIM card (if you don’t already have one). Order and pay for a SIM card. When your SIM card arrives, Go to Activate my SIM Card. Enter the activation code on your SIM card in the field provided. Follow the process for creating a plan Please note that each plan will have a separate invoice. Learn how to create a plan Read more : How do I add a user to a plan? How do I manage permissions for a user on my plan? How do I remove a user from my plan?

Depending on your privacy settings inside the Fizz community, other members may (or may not) be able to search for you, add you as a contact, and gift you data. When a Fizz member searches for another member inside the community, they will see your first name and phone number. They will never see your full name, email address or other identifying information. How to change your Fizz privacy settings: Go to My Settings in your Fizz account. Scroll to Settings. Click on Privacy. Here you can select one of three privacy options: Full Fizz Experience: By default, other users can search for you, add you as a contact and send you gifts. Private: You can receive gifts from everyone. You cannot be searched or added as a contact. Incognito: You do not accept gifts and cannot be added as a contact. You are incognito and cannot be found via search.

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the SIM card associated to your Fizz mobile plan is damaged, you may order a new one. How to order a Fizz SIM card Check that the SIM card is well inserted Your phone may give you an error message if your SIM card is not well inserted or if you didn’t insert the right format. Pop out the SIM card tray. Check whether your SIM card is inserted on the right side, and in the right angle. If needed, do an internet search to consult images and videos to guide you. Restart your phone Your phone may give you an error message if your SIM card is not well inserted or if you didn’t insert the right format. Pop out the SIM card tray. Check whether your SIM card is inserted on the right side, and in the right angle. If needed, do an internet search to consult images and videos to guide you. Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating system or an app, the phone will be able to reload everything to work properly. If the phone is frozen, and you cannot restart it, try a force restart. The key sequence to complete a force restart can vary from one phone model to another. It’s usually a simultaneous combination of keys. To know the one for your phone, make an internet search using the keywords that correspond to your phone. Ex. Force restart Samsung S10 Restore your phone to its factory settings IMPORTANT: Save all media, contacts, apps and text messages that are

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