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To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for an app: our site adapts itself based on the device used and allows you to access all the features of your account. Tip: Add fizz.ca as a shortcut on your phone screen. You'll have all the advantages of an app, without having to download anything. Here's how to add fizz.ca as a shortcut on your phone screen: With an Android phone: Using the Google Chrome browser, go to fizz.ca Log in to your account. Click on the square with the three dots (depending on the device, it’ll be at the bottom of the screen, or in the upper right corner of the browser). Select "Pin on home screen". With a Apple phone: Using the Safari browser, go to fizz.ca Log in to your account. Click on the Share icon (the square with an arrow pointing up). Scroll down the menu that appears. Click on the button “On the Home screen”. Curious to learn more about managing your Fizz account? Take our guided tour right here: How do I manage my Fizz account? To manage your Fizz Wi-Fi network. If you want to change your Home Internet plan, you must do so via your Fizz account. The Fizz Wi-Fi app is only to manage your Wi-Fi network if you’re a Fizz Internet member. The Fizz Wi-Fi app gives you direct access to the important details of your network. It also offers you great features: Change the name and password: change how your Wi-Fi network is named, and its password. Manage connected devices: see all devices connected to your network. Then, you can block or pause access to each one. Schedules: schedule automatic Wi-Fi
Fizz.ca
JSDespa - Test - Internet & Internet + TV Baby Wizard
Internet and TV bundle First Internet, then TV. Complete your Internet subscription. Select your TV channels. Choisir une vitesse Internet. Utilisez ce tableau pour vous guider. Mais pas de stress pour trouver la vitesse parfaite – vous pouvez facilement modifier votre forfait en tout temps par après XX. Vérifier mon admissibilité
Fizz.ca
JSDespa - Test - Internet Only Baby Wizard
Internet and TV bundle First Internet, then TV. Complete your Internet subscription. Select your TV channels. Choisir une vitesse Internet. Utilisez ce tableau pour vous guider. Mais pas de stress pour trouver la vitesse parfaite – vous pouvez facilement modifier votre forfait en tout temps par après XX. Vérifier mon admissibilité
FAQ
How do I set up and use my voicemail?
Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can listen to your messages at any time from your mobile phone or an analogue phone. Voicemail includes Visual messaging. Visual voicemail is like a power-boosted voicemail. You can listen to and manage your messages without having to "call" your voicemail. Available for IOS and Android phones. Discover the magic of visual voicemail: What’s Visual voicemail, and how does it work? | Fizz Adding voicemail Voicemail is an option you must add to your plan. Sign in to your account and go to My Plans > Manage plan > Change plan and add voicemail. This change will come into effect at the beginning of your next payment cycle as per the plan change policy. Good to know: To use your voicemail, your plan must include minutes. If not, you won’t be able to use it or access it, whether from your mobile phone or any other phone. Accessing your voicemail Hold the ''1'' key on your phone for a few seconds. Good to know: - This shortcut to your voicemail that is the “1” key is actually a call forward to the messaging centre configured for most phone models. This feature may vary from one model to another and may not be modifiable in all phones. - If you are forwarding your calls to another number, your voicemail won’t pick up incoming calls and no one will be able to leave you a message. - Voicemail access does not work when you are outside Canada and the USA. To manually access your voicemail, dial 1-514-647-0999. The PIN (customize, reset or deactivate) Reminder: Once the voicemail option is added to your plan, it’ll
FAQ
How do I update my payment method or credit card information?
Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a notification from us in your account, as well as a text or email based on your communication preferences. You must add a new credit card before removing the one currently associated to your plan(s). Any change to your payment methods must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy to be considered in time for the next payment. In summary, a freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your payment method or plan. Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically. To add a payment method. To remove the credit card currently associated with your plan, you must first add a new credit card. Log into your account. Under My settings > Payment methods, click on Add a new payment method. IMPORTANT When you enter your payment method information, the billing address associated with your card must be 100% identical and correspond to the address you declared to your bank for that card. The service you subscribe to, however, can be at a different address than the one on the credit card used. Pay attention to the following items: The name of the street (Ave, avenue) Special works (Saint, St, Ste) Hyphens Spaces Spelling Once a payment method has been added or modified in your account, don’t forget to associate it with each plan you wish to pay with this card. The association is not done automatically
Fizz.ca
Landing fizz - bixi - V2 (en)
Fizz partners up with BIXI. Fizz and BIXI, the city’s most mobile duo. Fizz is proud to be associated with BIXI, year after year, and to support this Montreal-based company that makes this active and eco-responsible means of transportation so accessible. Boucherville | Laval | Longueuil | Montreal | Sainte-Julie | Terrebonne See the Fizz offer An exclusive offer for BIXI fans. Activate your first Fizz plan with the referral code BIXIZ and get XX: $25 Bonus 10 GB Mobile data 1 month Free Internet Choose my Internet plan Create my mobile plan The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. XX No price hikes. The price of your plan will never go up. If you’re happy with your plan, you get to keep it until you decide to change it. XX Dollar discounts. With
FAQ
Which payment methods can I use?
To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An international Visa or MasterCard that supports 3D Secure verification. If you’re not sure whether your card supports 3D secure, you’ll find out when you try to make the payment. Good to know: Since Fizz is a prepaid provider of mobile, Internet, and TV services, a credit check is not required when you subscribe. The credit card used for payment can be under a different name or linked to a different address than the one associated with the service. How to add a payment method to my Fizz account * A pre-paid Visa or Mastercard (example: Vanilla card) can be used to make a payment, but only for one-time payments Rec urrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, you must make a one-time payment to pay for the upcoming month, otherwise your services will remain unpaid and may be suspended. Please note that the total amount of your bill must be paid in a single transaction — it cannot be split between multiple credit cards. Here’s how: Wait at the end of your payment cycle when your monthly payment fails. You’ll receive an email and a message in your Fizz account will indicate the deadline by which your payment must be made, i.e. within the next 72 hours. Sign in to your account > My plans. Click on the “Proceed to payment” button and follow the steps. You unfortunately CANNOT use: American Express (Amex), Dinners and others credit cards A debit card (except Visa or Mastercard debit cards) Funds from your Fizz Wallet (where available) To buy a phone If you’re buying a Fizz phone, you can
FAQ
GST/HST and Indigenous peoples: How to request a tax exemption
To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours. Please visit The Canada Revenue Agency (CRA) to be aware of GST/HST requirements that apply as an Indian, an Indian band, and band-empowered entity under the Indian Act. We recognize that many Indigenous peoples in Canada prefer not to describe themselves as Indians. However, the term Indian is used because it has a legal meaning in the Indian Act. Find out if you have to pay the GST/HST In general, Indigenous peoples in Canada are required to pay taxes on the same basis as other people in Canada, except where the limited exemption under Section 87 of the Indian Act applies. Section 87 says that the "personal property of an Indian or a band situated on a reserve" is tax exempt. Inuit and Métis people are not eligible for this exemption and generally do not live on reserves. Documents you need to get GST/HST relief As an Indian, it is necessary that you acquire a proof of registration with Aboriginal Affairs and Northern Development Canada (AANDC) to be eligible for GST/HST relief. For more information, see Indian Status. Certificate of Indian Status card – On your customer form, please include your 9- or 10- digit registry number or your band name and family number (commonly referred to as the band number/treaty number), which is found on your card and attached to a copy of your certificate. Temporary Confirmation of Registration Document (TCRD) – Photocopies of the TCRD do not qualify as appropriate documentation, you must to send your Certificate of Indian Status card. If any changes are made to the