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Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a number to this plan is not possible; you need to create a new plan. As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining the glitch pertaining to your situation, and the next steps to address it. To check your in-account notifications, sign into your account and click on the bell icon next to your name. icon next to your name. Wrong IMEI or account number. Your phone IMEI or your account number with your current provider, whichever one you chose to use, is incorrect. Perhaps you mistyped it when entering it. To correct and redo your phone number transfer request, follow these steps: Verify your information: Ensure that all your personal information (name, address, phone number) is correct and up to date. Resend the request: We have sent you an email containing a link to restart your request. Follow the instructions: Click on the link and restart your request to complete the transfer of your number. To find the IMEI, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15. If you’re using your account number, check your most recent bill from your current provider. See account number formats. The transfer authorization failed. When you activate your SIM (eSIM or physical SIM card) a nd request to transfer your number over to Fizz, your current provider sends the owner of the phone number (probably you) a text with a transfer authorization request. This is to confirm your wish to transfer

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be “introduced” to the Fizz network. Once your APN is configured, you’ll have access to your mobile data and multimedia messaging (MMS). Even with a poorly configured APN, you’ll be able to make and receive calls and texts. You will also have internet access when connected to a Wi-Fi network. Removing the SIM card from a phone with properly configured network settings (APN) could automatically reset the previous settings. If this happens, you’ll need to reconfigure the Fizz network settings. Installing network settings (Android) By inserting your SIM card in your phone, you’ll receive two notifications to configure the network settings. Install these two configurations. If a PIN code is required, enter 1234. Wait three minutes and completely restart (power cycle) your phone. Resend the network parameters (APN) to your phone (Android) Log into your Fizz account and follow this path: My plans → Manage plan → Advanced parameters → Fizz network parameters → Resend me the notifications You’ll receive two (2) notifications directly on your phone: one to configure mobile data and the other to configure multimedia messaging (MMS). Install these two (2) configurations. If a PIN code is required, enter 1234. If you inserted your SIM card into a device unknown to the Fizz mobile network, chances are you received a SMS inviting you to follow the above instructions. Manually installing network settings (Android) Steps to follow for configuring the APN can vary from one phone to another. Here's an example: Settings → Connections → Mobile networks → Access Point Names → APN Fizz APN settings are: APN: mobile.bm MMSC: http://mms.mobile.bm MMS proxy: mmsproxy.mobile.bm MMS port: 80 APN type: default,mms,supl If your

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their service contracts. The Wireless Code The CRTC's Wireless Code, which came into effect in December 2013 and was updated in December 2017, establishes requirements that all Canadian wireless providers must meet for, most notably, cancellation fees, limits on data & roaming charges, unlocked Mobile phones, trial periods and the language used in your contract. For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Wireless Code and Your Rights as a Canadian Wireless Consumer. The Internet Code The Internet Code, effective January 31st 2020, is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it easier for Canadians to understand their rights and responsibilities related to their Internet service contracts. The Code is mandatory for large providers with facilities which provide retail fixed Internet access services to residential customers . For more information about the Wireless Code, please visit CRTC's website. Customers with accessibility needs are encouraged to watch The Internet Code videos. Read more: How to contact Fizz Do you offer services that are adapted to my disability? Resolving issues

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will only be able to use it with that carrier until you unlock it. Legislation now allows all Canadians to unlock their phones, regardless of the original carrier. Unlocking your phone means you are able to use it with any carrier, provided that your phone is compatible with its network and bands. If you bought your phone from a Canadian provider after December 1, 2017, it is unlocked by default. When your phone is unlocked, you can insert a SIM card from any mobile provider to use your phone on their network. How can I see if my phone is locked Insert your Fizz SIM card (activated or not activated) into your phone. When your card is inserted: Your phone is unlocked if it connects to the network or asks you for a PIN code to unlock the SIM card. Your phone is locked if it asks you for a SIM unlock code. Follow the instructions below to unlock it How to unlock my phone Because Fizz is not the company that locked your phone, we cannot unlock it. Only the provider who sold you your phone can unlock it for you. Make sure you have your phone’s IMEI and insert your Fizz SIM card in your phone. Then contact this provider’s customer service team to ask for an unlock code and instructions for unlocking your phone. Know that some websites specialize in unlocking phones and will offer this service for a fee. Good to know: The IMEI is your phone’s ‘identity card’. It allows you to obtain your unlock code. It’s also an anti-theft provision that allows you to identify and block your