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Fizz.ca

Landing Fizz - Carabins - (en)

Fizz is proud to support the Carabins. Hi! We’re Fizz. Fizz is the mobile and Internet provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Exclusive offer An exclusive offer for the #Fizzsuperfans of the Carabins. Activate your first Fizz plan with the referral code CEPZZ and get 1: $25 Mobile data 10 GB Mobile data 1 month Free Internet Create my mobile plan Choose my Internet plan Did you know? Fizz supports the Carabins by making a financial contribution every time a new member uses this code to subscribe. The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. 2 No price hikes. The price of your mobile plan will never go up. If you’re happy
FAQ

How to connect a device to view my TV content?

Visit this section of our website for all the details on our TV service. You can subscribe there, or directly here, or in your account at Fizz.ca > My plans > Add a TV plan. Compatible devices The app is available on Google Play, the App Store, Roku and Amazon Fire TV. It can also be downloaded directly onto a compatible smart TV. Good to know: Any device you use that is compatible with Fizz TV must have its region/location set to Canada. It is important to set the location to Canada on your streaming device too. APPLE iPhone, iOS 13+ iPad, iPadOS 13+ Apple TV, tvOS 13+ ANDROID Android Mobile, Android (Mobile) OS 8+ Android TV, (certified) Android (TV) OS 9+ AMAZON Amazon Fire, Amazon Fire TV, Fire OS 5+ CHROMECAST DEVICE New generations with Google TV ROKU Roku, Roku OS 9.2+ SMART TELEVISIONS LG Smart TV LG from 2018 with WebOS 5.0 support and higher Samsung Smart TV Samsung Smart TV with Tizen 7.0 and Tizen 8.0 except: Tizen 7.0: Models beginning with K1L Tizen 8.0: Models UCU8000TL_PML,UCU8000_PML,UCU800M_PML,UCU80MD_PML Tizen 8.0: Models K3LDCU, K3LDCU_REF, K3LDCU, K3LDCU_REF, K3LDCU_LWE, K3LDCU_LWE Note: If your smart TV is not compatible with Fizz TV app, you have the option to connect a streaming device like Apple TV or Amazon Fire Stick to your TV to enjoy the service. Most televisions marketed after 2024 are compatible with these devices. To connect a device STEP 1 - Download and install the Fizz TV app on your device. Make sure your TV plan is live and your device connected to your Fizz Home Internet network, and not to a VPN or public Internet. Search for the Fizz TV app on your device, download it and install it. If in doubt, refer to the instructions for your device
Télé FAQ | TV
Fizz.ca

Canada-United States phone plans

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Canada+USA phone plans A surprise-free plan for Canada and the United States. Enjoy reliable coverage in both countries for just a few dollars more per month than a Canada-only plan. XX Use your plan in both Canada and the United States. Travel worry-free
Fizz.ca

Landing Fizz - DavidsTea - (en)

Fizz partners up with DAVIDsTEA. Hi! We’re Fizz. Fizz is the mobile and Internet provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Exclusive offer An exclusive offer for DAVIDsTEA frequent steepers. Activate your first Fizz plan with the referral code DAVID before September 15 and get 1: Up to a $40 Bonus 5 days Unlimited mobile data 20% off At DAVIDsTEA Create my mobile plan The wow behind Fizz. Flexible plans. Because there’s no long-term contract, you can change your plan whenever you want, directly in your account. 2 No price hikes. The price of your mobile plan will never go up. If you’re happy with your plan, you get to keep it until you decide to change it. 3 Dollar discounts. With our loyalty program, you are rewarded
Fizz.ca

Landing Fizz - Forfait Étudiant - (en)

Are you sure? Without texts in your plan, you won’t be able to send text messages. You will, however, continue to receive them (incoming texts are always free). Cancel Confirm Are you sure? Without any minutes in your plan, you won't be able to make or even receive calls unless you add funds to your Fizz wallet or buy an Add-on. Cancel Confirm Choose from our selection of countries for $2/month Calls to the selected country must be made from your coverage area. If you can’t find a specific country in this list, choose an Add-on instead, available via the Manage my plan menu. Country Cancel Confirm Student cell phone plans Hi! We’re Fizz. Fizz is the mobile provider that keeps things simple: no credit check, no long-term commitment with any of our plans and 24/7 online support in both English and French. Plus, we’re really nice. Discover the offer
FAQ

How does the search functionality work?

Looking for an answer to your question(s)? The Forum search tool can be found in a few places: Top right navigation on the Fizz website: Search results will include information from the FAQs, Forum (Accepted solutions) and direct links to your Fizz account Forum search: Search results will include information from the Forum only and Accepted solutions Follow the steps below to get the best results: Use keywords related to your question i.e. Change my SIM card or APN settings When you’re typing in the search field, there will be automated suggestions that will appear - if you see a good suggestion in relation to your question, click on it, and we’ll direct you to either a Forum post or one of our topics in our FAQs. Note: Try to refrain from using long phrases and remember when using the search functionality to be as specific as possible - it’s key to a great search! Read more : How do I post a question on the Fizz Forum? How to enable and disable your Fizz Forum private messages? How do I earn points and badges on the Fizz Forum? How do I log into my Fizz Forum account? I forgot my password. How do I reset it? How does the Fizz Forum work? What’s my role in the Fizz Forum? How does the search functionality work?
Forum
FAQ

How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle will be from June 6th to July 5th. For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of your payment cycle each month. For your Home Internet service: You received your Fizz Wi-Fi modem by mail? Its activation date marks the beginning of your payment cycle. Don’t forget, Fizz will activate it remotely three (3) days after its delivery date, but you can activate it yourself in your account if you’re ready before then. Your modem was delivered by a technician? If you had an installation appointment with a technician, your modem will be activated then, and the date of your appointment therefore marks the beginning of your payment cycle. For your TV service: The payment cycle for your TV plan will be the same as the one for your Home Internet plan. But because your TV plan is activated as soon as you subscribe, you may need to pay a prorated amount on that day to bridge the gap until the next payment cycle of your Home Internet plan . Say you subscribe to Fizz TV on December 14, but your next payment cycle for your Home Internet plan only starts on December 30. The prorated amount you will pay on December 14 will therefore correspond to those 16 days. Come your next full payment cycle, December 30 in our example, the payments for both those plans (internet and TV) will be combined, and the payment cycle for your TV plan will be synchronized to the payment cycle of your Home Internet plan. Duration Please note
Payments Manage my mobile plan Manage my Home Internet Billing Mobile Home Internet Manage my plan
FAQ

I can’t send or receive text messages (SMS). Why?

Some text messages sent by businesses such as 2-step verification messages may not be sent to your phone properly. We continue to gradually roll out this type of service so that it operates optimally with as many companies as possible. Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Troubleshooting: Make sure your plan includes text messages Log into your account to access the text message activation tool. If your plan does not include text messages, it will be impossible for you to send texts on your phone. You can adjust your plan up to 108 hours before the end of your payment cycle to add text messaging. This change to your plan will take effect at the start of your next billing cycle. You can also add minutes to your plan and use them immediately by buying an Add-On for local or long-distance calls. Restart your phone Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your phone to recover its authorization to access the network. Do you use a native application? Make sure you are using your phone’s native messaging app. If you are using a non-native application to send your messages, it’s possible that the issue originates with this app. These messaging apps may have their own server or messaging centre. Examples of popular messaging apps: WhatsApp Viber Line Mobile Messaging Snapchat Google Hangouts Voxer HeyTell Telegram Talkatone Etc. If your phone is an Android, test with the Google Messages app. Have you reached
Text messages SMS Technical issues
Fizz.ca

Financing my phone - (en)

Break up the cost of your phone. It's easy, and simple to pay with Affirm. XX To each purchase size its payment solution. Pay in 4 for small purchases. The amount of your purchase is equally split over 4 payments. First payment when you receive your phone, and one payment every two weeks after that. Plus, this payment solution won’t impact your credit score. XX Monthly instalments for large purchases. The amount of your purchase is spread over a period that varies between 12 and 24 months depending on the value of your purchase and your eligibility. Up to you to choose the term that suits you best. XX Understand the details Check my eligibility Why use Affirm. A quick check that costs nothing. Checking your eligibility with Affirm won’t impact your credit score. An answer almost instantly. Simply enter a few details on the Affirm website to get an
Fizz.ca

Device - How it works - en

How to buy a cell phone with Fizz Easy-peasy when you do it all online. 1 Choose your phone. Fizz has a wide range of new and used phones, which we call Preloved. XX Psst! Delivery is always free. XX Look for the phones identified with a purple stamp to get a discount for your plan for 24 months. XX Learn more Shop phones 2 Create your mobile plan. With Fizz, there are no restrictions as to which plan you associate to your phone. You can also change your plan as often as you want throughout your Fizz journey. XX Create my plan 3 Buy your phone. We like to keep things simple. Choose to pay for your purchase upfront or spread its costs with Affirm. XX Understand the financing My payment options 4 Receiving and setting up your phone. Keep an eye on your emails. That’s where you’ll get