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How does the Discovery discount work? A Discovery discount may apply to any new mobile plan activated in an eligible region. The discount is automatically applied each month to the regular price of your plan, for the indicated duration, starting from the day your SIM card is activated. If you change your plan during this period, the discount will follow your new plan for the remaining months. Once the period ends, the discount will be automatically removed and your plan will return to its current price. Can I combine the Discovery discount with other discounts? No. Only one recurring discount can be applied to a plan at a time. If you become eligible for a new discount (for example, a discount with the purchase of a phone), it will automatically replace the Discovery discount. The system always prioritizes the most advantageous discount. What happens if I buy a phone with a discount during my Discovery period? Your discount associated with the phone purchase will automatically replace the Discovery discount. Example: You have a Discovery discount of $10/month for 6 months. After one month, you buy a phone with a $5/month discount for 24 months. The 24-month discount will apply, since only one recurring discount can be active. Does the Discovery discount apply to multiple lines? Yes. If you add a second line (or more), the Discovery discount can also be applied to it. What happens if I unsubscribe? By unsubscribing from your mobile plan, you permanently lose your discount, even if there were remaining months left in the original term. In addition, no penalty will apply if you unsubscribe during this period.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus operandi also allows all our members to choose and enjoy what suits each of them best. Let us explain. You can change your plan anytime. As a prepaid service provider, we don’t have fixed-term contracts that tie you or us to the price of a plan. In other words, we give you the opportunity to change your plan every month so you only pay for what you need1. This way, as your needs evolve over months or even years, you’re not stuck with a plan that doesn’t fit. Flexible and fair, right? Our members have access to any new plan or price that comes out. We don’t give preferential treatment to new members, and you don’t need to ask for it either. If you see a plan or a price that suits you better, you make the changes to enjoy it, directly in your account. Log into your account on Fizz.ca and go to My plans > Manage plan > Adjust plan. You maintain control on your price. No need for a calendar or a countdown. Once your plan is updated, you get to enjoy that price until YOU decide to change your plan again.1 Whether it’s in a month, a year or even 2 years - 4 months - 18 days, it’s your plan and you’re the boss. With Fizz, the more you stay, the more you benefizz. With our My Rewards program, the upgrades you earn to complement your plan every month grow with time. Examples? We’re talking about a $1 rebate on the price of your Home Internet plan after the first month, and up to $7 over the course of your Fizz

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined below. Good to know: smartwatches are not supported at this time. If you wish to use an eSIM Important: Check your device compatibility before ordering an eSIM card, as not all phones support eSIM technology. Good to know: if your phone is not compatible with eSIMs, don’t worry. You can still get a physical SIM card online, or from one of our partner stores. Here are a few ways to check if your phone is compatible with eSIM technology: Visit your device manufacturer’s website or contact their customer support. In your phone’s settings, go to the SIM section. If you see an option to Add an eSIM, your device is compatible. Dial *#06#: if an EID (Embedded Identity Document) appears, your device supports eSIM. If you’re using your own phone, is it VoLTE-compatible with Fizz? The withdrawal of the 3G network began on July 31, 2025, for Fizz and several of its partners. All calls made with your Fizz mobile plan will then go through the LTE-4G network thanks to VoLTE technology. That’s why it’s so important for your phone to be VoLTE-compatible at Fizz or else none of your c alls (including 911 calls) will go through when the 3G network is gone. Understand the importance of VoLTE Good to know: - A non-exhaustive list of VoLTE-compatible phones, when purchased from Fizz, is available for general information. - The best way to confirm whether your phone is VoLTE-compatible at Fizz is, once your Fizz mobile plan is activated, to make a call by dialing #TEST (#8378) on your mobile phone while at home. How to check my phone If your phone is VoLTE-compatible at Fizz

The 988 service is a Suicide Crisis Helpline that is free of charge and set up for anyone who is thinking about suicide, or who is worried about someone they know. Call or text 988 to get help, no judgement, from a responder in English or French. For more information, visit https://988.ca. How can the 988 service help me? The 988 Suicide Crisis Helpline is a new three-digit helpline that provides urgent, live support by phone and text to people in every province and territory across the country. The 988 service is available in English and French, 24 hours a day, every single day of the year across the country. Trained responders will listen without judgement while providing support. Who should use the 988 service? The 988 service is for anyone who is thinking about suicide, or who is worried about someone they know. While suicide prevention is the primary focus of the 988 service, no one will be turned away. Everyone who contacts the 988 service will be assessed for suicide risk. Responders are trained to deal with people going through a range of crises. Who runs the 988 service? The Centre for Addiction and Mental Health (CAMH) in Toronto, Ontario is leading and coordinating the delivery of the 988 service nationwide in both English and French. A growing network of more than 40 experienced local, provincial, territorial, and national crisis lines across the country provide lifesaving support to people who call or text 988. The 988 service is funded by the Government of Canada, through the Public Health Agency of Canada.