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Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. If your Fizz SIM card needs to be changed due to the removal of 3G for a VoLTE-compatible card, it will be free. See the steps for an eSIM here. If your phone is not compatible with eSIMs or if you prefer having a physical SIM card, it’s all good as well. The SIM card (subscriber identification module) will connect your phone to the Fizz mobile network so you can use the mobile plan you create. Keep in mind, however, that Fizz does not offer business services: SIM card (their order and their use) are limited to a residential use. Order online Just like anything else these days, a Fizz SIM card can be delivered right to your door. You even get to keep your slippers on. New to Fizz? Go to fizz.ca and create your mobile plan. Follow the on-screen steps and order your SIM card. Obviously, your address must be located within the Fizz subscrition area. You can also order a free SIM card when you buy a phone on fizz.ca. Just add it to your order. You're looking to add a new plan to your account? With Fizz, you can add and manage several plans in your account. You can therefore purchase several SIM cards at once, all of which will be delivered in your name. Look for the Add a mobile plan tile on the Overview page in your account and follow the steps. Need to replace your SIM card which is already activated and associated with your plan? Sign in and go under My plans > Manage plan > Change SIM card. From there, you’ll be able to order

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not activated by default. To activate a PIN code on your SIM card, enter the default code 1234 — it will allow you to edit this code and customize it. This PIN code is written on the card that accompanies your new SIM card. The default PIN code is 1234 Once your SIM card has been activated with a personalized PIN code, you will need to enter your PIN every time you turn on your phone. Without this your SIM card will not work and you will be unable to access the Fizz network. IMPORTANT! If you type 3 incorrect PIN codes in a row, your SIM card will be blocked. To avoid this situation, we advise you to personalize your PIN using a number you will remember. How to unblock your SIM with a PUK code How to personalize the PIN on most phones: Go to the Settings menu. Choose Security. Choose Modify your PIN. Many phones have a built-in shortcut for changing your PIN. Enter **04*old PIN*new PIN*re-enter your new PIN#. For example, to change your PIN 0000 to 2710, you would type: **04*0000*2710*2710# The PIN2 code: a rarely used code that protects access to specific features of your SIM Your SIM card is protected by two PIN codes: The PIN code is required when you turn on your mobile or tablet. The PIN2 code protects access to specific features; for example, it activates your phone's restricted directory. The PIN2 code is rarely used, and use depends on your phone's features. If you type 3 incorrect PIN2 codes in a row, your PIN2 code will be blocked. To unblock your PIN2 code, you will need to

Adding a plan to your existing account Yes, Fizz allows you to add and manage multiple plans on your account. This is ideal if you want to pay for multiple plans for friends or family, or if you need two separate plans for yourself. How to add a plan to your account: Go to Overview in your Fizz account. Click on Add a plan. On the next screen, click on Order a new SIM card (if you don’t already have one). Order and pay for a SIM card. When your SIM card arrives, Go to Activate my SIM Card. Enter the activation code on your SIM card in the field provided. Follow the process for creating a plan Please note that each plan will have a separate invoice. Learn how to create a plan Read more : How do I add a user to a plan? How do I manage permissions for a user on my plan? How do I remove a user from my plan?

Your Fizz Order history lists every piece of hardware you have bought on the Fizz website, for example: SIM cards or modems. You will be able to see what you purchased, when, and see the delivery status for each order. Your Order history does not list your Fizz plan payments and transactions (it only contains placed orders that were shipped). To view your plan payments and transactions, see Where can I see my Fizz plan payments? To see a list of all your past Fizz orders click here : Read more : Where can I see my Fizz transactions and orders Where can I see a list of my Wallet transactions? How do I order a SIM card? Who is delivering my SIM card? How do I track my shipment / contact the shipper? I ordered a SIM card. How long will it take to arrive? I ordered a SIM card but haven’t received it. What do I do?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our subscription page. Before we tackle the how, let’s talk about the why. Fizz is a new kind of mobile company. You create your plan, your way — with all the bells and whistles you need to stay in touch with your favourite people. Change your plan any time, to suit your littlest whim. You’re in full control of your plan, which is customizable to what you really need — and without all the fuss! And when it comes to data, we’re the fairest. You never pay for data you don’t use* — we just roll your data over to the next month. Feeling generous this month? Gift your data to anyone who has an active Fizz account. * Data rollovers are valid for the two following payment cycles. At Fizz, there are no activation fees. For a mobile plan, you only need to plan for the purchase of a Fizz SIM card. For a Home Internet plan, the Wi-Fi modem is included, and so is the self-installation. That means you only pay for your plan—nothing else. And don’t forget, you can change your mobile or Internet plan at any time, ensuring you pay only for what you truly need each month. Pleae note that Fizz offers services that are designed for residential use. Our services are unfortunately not offered to businesses. How do I create a Fizz account? How to start using Fizz in just a few easy steps : Decide whether you wish to buy a phone on fizz.ca or use your own.* *To use your own phone on the Fizz network, check its compatibility, and make sure it's Unlocked. Go