What payment methods can I use?
You can use a Visa or MasterCard credit card to pay for your Fizz plans.
- including Visa or MasterCard prepaid cards which accept recurring payments
- including also Debit MasterCard or Visa Debit card
Other cards such as debit cards, American Express (Amex), Dinners, and others are not accepted.
Foreign credit/debit cards are not all accepted.
You also cannot use the funds from your Fizz Wallet to pay for your monthly plan.
Once your payment method has been added to your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:
1. Log into your Fizz account.
2. Select the plan, and click on Manage/Payment method
Buying a Fizz phone.
If you’re buying a Fizz phone, you can pay it in total upfront using one of the payment methods listed here just above.
If paying upfront is not your thing, paying in instalments with PayBright is possible. PayBright is a Canadian company that offers financing plans to spread the cost of a purchase over monthly payments. PayBright must approve your request since the payments to pay for your phone will be done to PayBright, not Fizz. Approval merely takes a few minutes usually.
IMPORTANT - Address associated to the Credit Card
When you enter the information for your payment method, the billing address associated to your card must correspond to the address you declared to your bank for that card. The right info must be entered in the corresponding fields, and the address needs to be 100% identical. Pay attention to the following items:
- The name of the street (Ave, avenue)
- Special works (Saint, St, Ste)
Tip: Make a copy and paste of what is written in your credit card statement.
If the address and postal code that you associate to your payment method are not identical to that declared to your bank for that card, you won’t be able to add this payment method.
Your payment was rejected?
If a message informing you that your payment was rejected and you’re not sure why, contact our Customer Service team: log into your Fizz account and simply click on the chat bubble located in the lower right-hand corner during our business hours.