I’m having problems transferring my current phone number to Fizz. Why? What can I do?
As outlined below, there are several possible reasons for this situation. You will receive an email, as well as an in-account notification explaining the glitch pertaining to your situation, and the next steps to address it. To check your in-account notifications, sign into your account and click on the bell icon next to your name. icon next to your name.
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Wrong IMEI or account number.
Your phone IMEI or your account number with your current provider, whichever one you chose to use, is incorrect. Perhaps you mistyped it when entering it. Verify and try again.
To find the IMEI, dial *#06# on the phone you are using with your current provider. If the IMEI number is more than 15 digits long, only use the first 15.
If you’re using your account number, check your most recent bill from your current provider. See account number formats.
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The transfer authorization failed.
When you activate your SIM card and request to transfer your number over to Fizz, your current provider sends the owner of the phone number (probably you) a text with a transfer authorization request. This is to confirm your wish to transfer the number over to Fizz.
Failure to answer this authorization request by the set deadline, or if the request is denied, automatically cancels your request to transfer your number over to Fizz.
If this happened, you must submit a new request using the link found in the notification posted in your Fizz account or pursue your Fizz activation by choosing a new number.
If you haven’t received the transfer authorization request, you must contact your current provider directly to address the issue.
Important: Leave the SIM card of your current provider in your phone. This provider will send the person using the number (chances are that’s you!) a transfer authorization request by text message to confirm the number transfer.
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Your number is not eligible for transfer.
If your phone number is associated with a landline or VOIP, it cannot be transferred over to Fizz. Same goes for an administrative phone number — for example, a number associated with an organization or public institution. You must choose a new number.
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There’s a technical difficulty.
While things usually run smoothly, we may run into technical difficulties when working on transferring your number. If this happens, we’ll let you know with an email and a notification in your Fizz account.
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If you get an error message.
If you get an error message saying the code you entered has already been assigned to a member, it refers to the SIM Card code. Try again in 30 minutes. The system had a little glitch, but everything will be fine the second time around. In the meantime, keep your current SIM card in your phone. If it's still not working after 30 minutes, please contact customer service.
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Your number cannot be transferred
Should transferring your phone number over to Fizz be impossible despite the hard work of both you and our teams, we’ll send you an email to let you know and ask you to choose a new number.
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Your current provider is blocking the transfer.
There might be a few reasons for which your current provider is blocking the transfer of your phone number over to Fizz.
You have an unpaid balance.
Your current provider won’t allow you to transfer your number if your account shows an unpaid balance. You’ll have to contact them to clear this up.
Your PIN is incorrect.
Some mobile providers (for example, Virgin) ask you to enter a PIN when you transfer your phone number. You may have mistyped this PIN. Verify and try again.
Your number has anti-port protection.
This is a security feature that prevents numbers from being transferred. Contact your current provider to lift the protection, or choose a new number.
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Your line is inactive.
To transfer your number from another mobile provider, you must keep your previous plan active until the transfer is completed.
If you already cancelled your plan with your current provider, we will not be able to transfer your number. In this case, you must choose a new number.
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The number is not recognized.
The phone number you entered was not recognized by your current mobile provider. Perhaps you mistyped your current phone number. Verify and try again.
Note that we can only transfer mobile numbers coming from our subscription area. If your number starts with an area code outside the Fizz subscription area, your number cannot be transferred to Fizz.