How do I change my plan?
You can change your plan directly in your account on Fizz.ca. Changes will go live come your next payment cycle.
Good to know: Keep in mind the freeze period during which your plan cannot be modified. Ideally, aim to submit your changes when there are at least six (6) days left in your current payment cycle. How can you know? Go in Your account > My plans. Look right under your monthly price and you will see the days remaining in your payment cycle.
-
To change your plan:
-
Log in to your account on Fizz.ca and go under My plans > Manage plan > Change my plan.
As you change your plan details with the online tool, you will see your new monthly fee in the box below. When you like what you see, save your changes.
Important – Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy.
-
-
Your new plan
Your new plan will be live at the start of your next payment cycle.
For a Home Internet plan:
When your new plan goes live on the first day of your new payment cycle, restart your Wi-Fi modem.
For a mobile plan:
If you need features such as data, minutes, texts or minutes for international calls immediately before your new plan goes live, buy an Add-On or use your Fizz Wallet to pay as you go.
Also, know that your rolled-over data will match your new coverage. For example, if you switch from a Canada to a Canada-U.S. plan, you will be able to use your rollover data in the Canada-U.S. zone.
-
To cancel your changes
Simply go back in your account under My plans > Manage plan > Change my plan and either cancel your request or submit new changes.