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When you are traveling outside your usual coverage area, you will be able to use data, and send/receive texts when you travel outside your coverage zone. To make and receive calls, you can use messaging apps such as WhatsApp or Messenger. Please note that the use of certain applications may be prohibited in some countries. Note: Charges may apply to use your phone while you are outside your coverage zone. See: I’m travelling outside Canada. What are my roaming options? When you are traveling outside your usual coverage area and using your phone, you must connect to an available local mobile network that is compatible with your phone. Troubleshooting: Is there mobile data in your plan? If your plan does not include data, you will not be able to connect to the Fizz mobile internet network. 1. You can adjust your plan to extend you data coverage to all Canada or Canada+US : this change comes into effect at the start of your next billing cycle. 2. You can also add data to your plan and use them right away by buying a Travel data Add-on. 3. Remember that you can also access the internet by connecting to a WiFi network. 4. If you are travelling, depending on the country you are visiting, you may be able to add money to your wallet to pay as you go. For more details, consult this FAQ : I’m travelling outside my coverage zone. What are my roaming options? Is your mobile data activated? Activate mobile data on your phone. Your phone has a software switch that allows you to connect or disconnect from the Fizz mobile network. By doing this, you can allow or prevent your phone from using mobile data. The steps to follow to enable your phone to use mobile

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example. Your payment cycle ends on the 5th of every month. The automatic payment of your plan therefore takes place on the 3rd of the month, and your new cycle starts on the 6th. If a payment fails, you’ll receive automatic reminders that will tell you what you need to do along with the deadline that applies, to pay for your plan yourself to avoid it from being suspended or even cancelled. Please note that Fizz is a prepaid service, and the payment date is fixed and cannot be changed. Additionally, no payment arrangements can be made. My credit card is expired. You must update your payment method at least 72 hours before the end of your payment cycle to make sure your account is updated in time for your next payment. Before removing the card currently associated with your account, you’ll need to add a new one first. My Settings > Payment Methods > Add a new payment method Once your payment method has been updated in your Fizz account, you must associate it to each plan you want to pay with that card. That is not done automatically. My Plans > Manage Plan > Payment Method My monthly payment failed. An email and a text will be sent to you to notify you of the payment failure. From that moment, you have until the end of your current payment cycle, so 72 hours from the time the payment attempt failed, to proceed with the payment of your plan to avoid it being suspended, and eventually cancelled. If you catch up on your payment in time. If you make your payment within the 72 hours (the

Why activate your upgrades? Leaving your upgrades inactivated is like leaving money on the table. EACH MONTH. Watch our video and see how easy activating your upgrades is. Everything is done in seconds, directly in your account. Vidéo Once activated, an upgrade is recurring and you will therefore automatically benefit from it every month. The upgrades Each time you reach a new level in the My Rewards program, you unlock a new upgrade. An upgrade is a long-term reward that boosts your plan every month, like additional mobile data or a monthly discount on the price of your Home Internet plan. Please note that if the bonus is added during your 4.5-day freeze period before the end of your billing cycle, it will only be activated in the following billing cycle. Since the billing is already visible on your account, this is why you will need to wait for the next cycle for the bonus to take effect. Once activated on your plan, you get to enjoy your upgrade each and every month. Keep an eye out and activate your upgrades as soon as possible to fully take advantage of them. Each Fizz plan has three (3) slots on which an upgrade can be applied. The number of unlocked slots ready to welcome an upgrade varies based on your My Rewards level. If you have more than one slot available on a plan, the upgrades you’ll assign to that plan will be cumulative, making your plan even richer. Can I gift my upgrades to another Fizz member, or transfer them from month to month? Your upgrades are yours, and yours alone. You cannot gift your upgrades to another Fizz member. An upgrade, however, gets the same preferential treatment as your plan. As such, if you activate a mobile data upgrade

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only offered in Quebec. Every transaction that happens with your Wallet — funds transfer, purchases, Top-Ups, Pay As You Go — is tracked in your Wallet History. To view your Wallet History, go to: Go to My Plans in your Fizz account. If you have more than one plan, scroll to the plan you want to view. Click the Manage button. This will open the Manage interface. Click on Wallet. Inside the Wallet interface, click on Transaction history. Your Transaction history shows a list of all transactions that have occured in your Wallet. Click on each line to see details about that specific transaction. Read more : What is my Wallet and how do I use it? What can I do with my Wallet? How do I add funds to my Fizz Wallet?