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Our services and tools are designed to empower our members. If you’re stuck, there are several options available to you, 24/7. There is no phone number to reach Fizz. Our customer service is 100% online. Important: The forum is a great place to get tips and advice but know that you are interacting with members, and not Fizz directly. It is therefore imperative that you do not publish your personal information. The FAQ Answers to the most frequently asked questions are included, of course. This is the very definition of an FAQ. But the troubleshooting steps are also very popular, and you’ll find them a useful guide. Visit the FAQ https://fizz.ca/en/solutions Exchanging with Fizz Are you stuck? Look for the green conversation bubble in the bottom right-hand corner of our FAQ or support page. If you’re already chatting with our virtual assistant, ask for an agent. It’s your gateway to available channels to contact us. Good to know: - Our communication channels are asynchronous, a bit like social media, for example. You post your question or requested info in the conversation and an agent will respond. Exchanges are not in real time. - Only our chat service is a secure channel. If the intervention involves the exchange of personal info, such as your account number, please contact us by chat. Exchanging via the Fizz Wi-Fi app You use the Fizz Wi-FI app with your Home Internet plan. It’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure your Wi-Fi signal. But did you know that if you need further assistance, you can reach us directly on the app? Just make sure the network scan is completed first. All the details are here: https://fizz.ca/en/faq/how-can-fizz-wi-fi-app-help-me Exchanging via the Fizz TV app

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to plan an appointment with a technician. Not subscribed to Fizz Home Internet service yet? Subscribe to one of our Home Internet plans and go for the VIP installation. The technician will then install, relocated or repair your outlet during the installation appointment. How to subscribe to Fizz Home Internet Already enjoying one of our Home Internet plans? Contact us by chat. We can schedule a service call for you. A $60 fee will apply. How a service call works Important: A person over 18 years old must be present during any technician appointment. Note that we do not install Ethernet cables from one room to another.

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage different aspects of your account. In the top navigation, click on: Overview to see your usage for this payment cycle. My Settings to manage your referrals, linked accounts, contacts and settings. My Plans to adjust all plans on your account. Your Account Number Your account number can be found on the first page of your service agreement. This document was sent to you by email when you activated your plan. You can also find it through your Fizz account. Go to My Plans > Manage My Plan. The information will be displayed at the top of the page. Your Fizz account number is not your phone number. Your Fizz account number is a unique identifier assigned to your account when you sign up. It is used to manage your account and access your services. Unlike your phone number, which is used for calls and messages, your Fizz account number is essential for interactions with customer service and managing your account online. Read more: How do I view my Service agreement How do I change the type of emails and textos I receive from Fizz How do I change my personal informations Where can I see my Fizz transactions and orders

Due to variations in local broadband infrastructure, not all speeds are available at every residential address. If the speed you selected is not available at your service address, simply choose another available speed.