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Most frequently asked questions

How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


Frequently topics on Community Hub

Fizz and the COVID-19 virus situation.

Hello to all our members, These are unsettling times, and as a society we are faced with several challenges. We will be monitoring the situation, and...

38
141

Phone Store Return Never Completed

this is a long story, i bought a phone through the paybright option on december 19th, the phone was supposed to arrive by december 24th, but it arrive...

2

can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15

Fizz modem losing connection - now cannot access modem settings via IP?

Hi,I got Fizz home internet about two months ago, and when it works it's great and I have no issues with speed, but sometimes all my devices lose thei...

7
20

no unsubscribe option in my manage page

i received my SIM yesterday and activated my plan (data only since i wanted to use add-on for voice and sms). but my phone shows me that there's no se...

3
21

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