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Most frequently asked questions

How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


Frequently topics on Community Hub

How to change my plan to the latest offer

I have three plans at the moment: $24 for 4GB; $28 for 20GB; and $27 for 10GB. There is currently an offer of 20GB for $22.50 or 10GB for $20.25. I ...

11

Sim Manager message and not receive/send SMS messages???

Hello again. I must say FIZZ is a great option for money can buy. Data connectivity is great even in 4G (+) . Also voice call is absolutely good. So,...

3

Phone Store Return Never Completed

this is a long story, i bought a phone through the paybright option on december 19th, the phone was supposed to arrive by december 24th, but it arrive...

2

can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15

no unsubscribe option in my manage page

i received my SIM yesterday and activated my plan (data only since i wanted to use add-on for voice and sms). but my phone shows me that there's no se...

3
21

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