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Most frequently asked questions
How do I manage my Fizz account?
When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...
What payment methods can I use?
To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...
How do I fix a payment issue?
Is your credit card expired? The update must take place 72 hours before the end of your payment cycle to make sure your account is updated in time for...
How do payment cycles work?
For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...
How do I update my payment method or credit card information?
Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...
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