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  1. Solutions
  2. Manage my Home Internet

Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the end of your payment cycle. Example. Your...


What payment methods can I use?

To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard A Debit Mastercard or Visa Debit card Only one...


How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...


Frequently topics on Community Hub

suspension

I want to suspend my home internet for 2 months. Is it possible to manage it?...

2

Fizz modem losing connection - now cannot access modem settings via IP?

Hi,I got Fizz home internet about two months ago, and when it works it's great and I have no issues with speed, but sometimes all my devices lose thei...

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