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FAQ

How do I manage my Fizz account?

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FAQ

What payment methods can I use?

You can use a Visa or Mastercard credit card, or a Visa Debit card to pay for your Fizz plans. Other cards such as debit cards, American Express (A

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FAQ

How do I fix a payment issue?

Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updat

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FAQ

How do payment cycles work?

For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start o

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FAQ

How do I update my payment method or credit card information?

To add, remove or update a payment method in Fizz: Go to My Profile in your Fizz account. Click on Payment methods. Select the payment metho

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FAQ

What box size should I use to return my Fizz Wi-Fi modem?

Make sure to use the proper box to send back your Fizz Wi-Fi modem, and pack it properly. More specifically: The box must respect the guidelines

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