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Most frequently asked questions
How do I manage my Fizz account?
When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...
What payment methods can I use?
To pay for your Fizz plans, you can use: A Visa or Mastercard credit card A prepaid Visa or Mastercard credit cards such as Vanilla prepaid cards A...
How do I fix a payment issue?
Is your credit card expired? The update must take place 24 hours before the start of your plan’s next payment cycle to ensure your account is updated...
How do payment cycles work?
For your mobile service: The date on which you activate your SIM card is the anniversary date for your mobile plan, and this date marks the start of...
How do I update my payment method or credit card information?
You will receive a notification and text or email when your credit card is about to expire. Click on the link in your notification to go directly to...
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