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Home internet

Search in the Home internet section
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Getting started

Tips for getting your Fizz Home Internet up and running.

Manage

Discover all the ways you can modify your Fizz Home Internet plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Internet Traffic Management Policy

Any access of 100 Mbps or more is subject to the traffic management policy. Last update: MARCH 2023 Does Fizz apply Internet traffic management...


What are the Wi-Fi technologies used at Fizz?

Download the Fizz Wi-Fi app That’s your go-to tool to manage your Wi-Fi network from anywhere, diagnose and fix issues, as well as optimize and secure...


How can I use my own Wi-Fi router with Fizz?

You can use your own router with Fizz. However, the modem must be the one provided by Fizz, as it is required to ensure compatibility and proper...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

Gig Train – Giving 1 GB to many as thanks!

Hello Fizz! I'm looking to give 1 gigabyte (1 GB) of mobile data to at least 25 Fizzers per month, starting in March 2026, and I hope to be able to do...

15
2

My response to comments since fizz closed my original post

Original post here @Whizz I am sorry to hear about the uncomfortable situation that you had to go through. As the email address associated with your...

1
1

Fizz issue, left without internet for a week (ongoing) and working from home.

Hello, I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support ...

2
1

1 week without home internet and still waiting for the technician to reschedule an appointment.

This all started 6 days ago when the an orange ring appeared on the fizz modem. It wouldn't emit any wifi network anymore. I tried unplugging the powe...

1

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

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