Home internet

Getting started

Tips for getting your Fizz Home Internet up and running.

Manage

Discover all the ways you can modify your Fizz Home Internet plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Frequently topics on Community Hub

My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on thi...

2

Fizz issue, left without internet for a week (ongoing) and working from home.

Hello, I'll explain my experience here to warn new users about the terrible service from Fizz for my internet issue. A week ago, I asked Fizz support ...

2

1

1 week without home internet and still waiting for the technician to reschedule an appointment.

This all started 6 days ago when the an orange ring appeared on the fizz modem. It wouldn't emit any wifi network anymore. I tried unplugging the powe...

1

Status page - Fizz Home Internet

Today, internet was down for about 1 hour in my area (It is the third time in about 3 months... but that's another issue)The support team is unhelpful...

2

Why are upgrades not activating (Still show "Pending activation" after 2 months)?

- Last February, I added 2 upgrades to my home internet:--- $2 rebate upgrade--- $1 rebate upgrade- After adding both upgrades, an overlay showed "Pen...

4

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Home internet

Getting started

Manage

Emergency help

Most frequently asked questions

Internet Traffic Management Policy

What are the Wi-Fi technologies used at Fizz?

How can I use my own Wi-Fi router with Fizz?

How do I manage an appointment for a technician to visit my service address?

What is included in my Fizz Home Internet plan?