How do I activate my SIM card and create my mobile plan?

First thing first, do you have a Fizz SIM?
If your phone is compatible with eSIMs, order, install and activate an eSIM all at the same time. See the steps for an eSIM 

If you don’t have a SIM card, getting one is really simple.
- If you’re buying a phone on fizz.ca, you can add a free SIM card to your order.   
- If you plan to use your own phone, get a physical SIM card online, or from one of our partner store 

Now the activation 

If you chose to go with an eSIM, you’ll be able to activate it immediately after ordering it. See the details here. 

For a physical SIM card, there are two (2) ways to get to the SIM card activation page:

• Log into your Fizz account and go under Overview > Add a plan. There, you’ll have the opportunity to activate your SIM card.  

OR

• In the fizz.ca menu bar, click on Mobile/Activate my SIM or enter fizz.ca/activate directly into the address bar of your web browser. 

Once there, simply enter the activation code on your SIM card in the field provided.

Choose my plan Activate my SIM card

Once your SIM card has been activated, you’ll need to create your perfect plan. The Plan Wizard will help you:

• Adjust the amount of data, the number of texts and minutes.
• Choose your coverage area — Provincial, National or National + U.S. (Hawaii and Alaska are included in the National + U.S. coverage area).

• Decide whether you want voicemail and international calling options.

At the bottom of the Plan Wizard you will see your monthly fee, which adjusts based on your selected plan details. Some Fizz calling options — such as call display, call waiting, call forwarding and conference calling — are always included in any plan.

Once you’re happy with your plan details, click Confirm. Know that you can adjust your plan throughout your Fizz journey — changes will take effect at the start of your next payment cycle.

Important: incoming texts are always free, but incoming calls are not. If you do not have minutes in your plan and no funds in your wallet, be aware that you will not be able to receive calls.

When creating your plan, you’ll need to choose your phone number. There are three ways to select your phone number:

1. Transfer your current phone number from your previous mobile provider.
   (Your number must be active to transfer from another provider.)

2. Ask Fizz to give you a new number.

3. Find a number by entering the last 4 digits. (This option has a one-time $1 fee.)
    

Important: the voice messages you saved when you were with your other provider will be lost and this even if you transfer your phone number over to Fizz.
 

Your phone area code is linked to the postal address associated with your Fizz account.  

Reminder: if you went for an eSIM, installation and activation are done at the same time. See the details and steps here.

If you’re planning to use your own phone on the Fizz network, make sure it’s unlocked. Learn about unlocking your phone

Your SIM card has been activated, you created your plan, and your phone is ready. Time for the exciting part :)

The Fizz SIM card is detachable in three different formats (mini, micro and nano). Make sure to insert the correct SIM card format for your phone. If you detach the wrong format, don’t worry — the Fizz SIM card can be “reattached” in the right format. 

IMPORTANT: Insert your SIM card the right way around to allow the connectors on the card to establish contact with your phone.

Turn your phone on, and wait:

• If you selected a new phone number.
  Your plan will be active in a matter of minutes. Be patient. We’ll send you a text when everything is ready to go.

• If you transferred your number from another provider.
  Your plan will be activated within 2 hours. In the meantime, you can use Wi-Fi and data from your plan, you can call and text but you cannot receive any communication from the text we’ll send you once everything is set.
  You will receive notifications in your account to keep you appraised on your number transfer. Check my Fizz notifications.

If you’re waiting to use your plan because you transferred your number to Fizz, and you’ve been waiting for over two (2) hours since the activation of your plan, the delay might be caused by issues encountered when transferring your number.

There are several reasons why we may have been unable to transfer your current phone to your Fizz plan.

You will receive an in-account notification explaining why the transfer failed, as well as the next steps for solving the problem. Check my Fizz notifications.

Most mobile phones offer the possibility of adding a PIN in order to access the SIM card. After you turn on your phone, if the PIN security feature is enabled, you will be prompted to enter a 4-8 digit PIN.

If you enter the wrong PIN several times, the SIM card will be locked. If your SIM card is locked and your phone asks you to enter a PUK code, you can obtain this code in your Fizz account (My plans > Manage plan > Unblock SIM card).

As a security measure, when you change your PIN do not use the same PIN that you had before.

You can change your SIM card’s PIN by typing the following command into your phone’s keyboard: **04*OldPIN*NewPIN*NewPIN#.

If you get an error message saying the code you entered has already been assigned to a member, try again in 30 minutes. The system had a little glitch, but everything will be fine the second time around. In the meantime, keep your current SIM card in your phone. If it's still not working after 30 minutes, please contact customer service.