How do I reactivate my Fizz mobile or Internet plan?

Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 60 days ago. Click Reactivate and follow the steps.

• If you no longer have your Fizz SIM card, you’ll need to order a new one.
• You can reuse your Fizz phone number. If you transferred it to another provider when you deactivated your Fizz mobile plan, you can choose to transfer it back.

IMPORTANT – If your mobile plan was deactivated more than 60 days ago, reactivating it is impossible. You must start from the beginning and create a new plan. Create my plan

Log in to your Fizz account and go to My plans. You’ll see your plan there if it was deactivated less than 30 days ago.

Still have your Fizz Wi-Fi modem?

• Click Reactivate and follow the steps.
• Make sure you have the serial number of your modem handy.
• After completing your reactivation, restart your modem.

Don't have your Fizz Wi-Fi modem anymore?

Reactivating your plan is impossible. You must subscribe to receive a new modem.

Choose my plan

IMPORTANT – If your Home Internet plan was deactivated more than 30 days ago, reactivating it is impossible.

• You have to start from the beginning and subscribe to a new plan. Choose my plan
• You’ll receive a new Wi-Fi modem for this new plan. Don’t forget to return us your old modem if you haven’t already.