Results of your search

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our partner network. Learn about accessing our partner network Signal bars and Wi-Fi: understanding your connection icons The mobile signal bars ? indicate the strength of your cellular network. The more bars you see, the stronger your signal. However, you can still have excellent reception even without the maximum number of bars. The number of signal bars is just a simplified indicator—each phone manufacturer interprets this measurement a little differently. For example, one phone might display three bars at –90 dBm, while another would show four for the same signal The Wi-Fi icon (represented by several overlapping arcs) shows the strength of your wireless Internet connection. Each arc is simply a visual estimate of the wireless signal strength your device receives. Once again, how these arcs appear depends on the manufacturer and operating system. In short: even if your device doesn’t show all the “waves” of the Wi-Fi symbol, you can still enjoy a stable and fast connection. These arcs are a convenient visual cue, but not an absolute measure of performance. Troubleshooting Is the Wi-Fi function turned off? Make sure you have deactivated WiFi on your phone. If browsing the internet with your phone is slow and laborious, your phone may be trying to prioritize browsing over a WiFi network instead of using the Fizz mobile network. By disabling WiFi on your phone, you will force it to use only mobile data; this may enable apps and web pages to load faster. If you are experiencing a slow WiFi network, see the following troubleshooting tip: My WiFi connection is slow. How can I speed it up? Restart your phone If the network

Visual messaging now available at Fizz. Available for iOS and Android phones, Visual Messaging is included for free with the Voicemail option in your plan. You can listen to and manage your messages without having to "call" your voicemail. You own to have data to take advantage of it. To activate / deactivate your voicemail Make sure you have the voicemail option as part of your plan, and that your plan has minutes or else you will not be able to access it whether from your mobile phone or another phone. If your voicemail isn’t activated in your plan , you'll have to add the voicemail option. IMPORTANT - Any change to your plan must be made in accordance with the plan change policy detailed on https://fizz.ca/en/plan-change-policy. This change will then come into effect when your next payment cycle begins. (Under: My plans > Manage plan > Make changes to this plan > Change plan > Visual messaging) To access your voicemail To access your voicemail, hold the ''1'' key on your phone for a few seconds. For many phones, holding the ''1'' key the speed dial option to reach voicemail. This may vary between different phone models. The speed dial setting "1" to access voicemail (1-514-647-0999) may vary from one phone to another since it depends on each model’s operating system. Additionally, this setting may not be editable in all phones. If you are forwarding your calls to another number, the voicemail won’t pick up the call. Voicemail access is available when you are outside Canada and the United States by using a Voice Travel Add-on. To reset or change your PIN Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN

To request your tax exemption or send us your updated supporting documents, please contact us by chat: log into your Fizz account and click on the chat bubble in the bottom right corner of this page during our business hours. Please visit The Canada Revenue Agency (CRA) to be aware of GST/HST requirements that apply as an Indian, an Indian band, and band-empowered entity under the Indian Act. We recognize that many Indigenous peoples in Canada prefer not to describe themselves as Indians. However, the term Indian is used because it has a legal meaning in the Indian Act. Find out if you have to pay the GST/HST In general, Indigenous peoples in Canada are required to pay taxes on the same basis as other people in Canada, except where the limited exemption under Section 87 of the Indian Act applies. Section 87 says that the "personal property of an Indian or a band situated on a reserve" is tax exempt. Inuit and Métis people are not eligible for this exemption and generally do not live on reserves. Documents you need to get GST/HST relief As an Indian, it is necessary that you acquire a proof of registration with Aboriginal Affairs and Northern Development Canada (AANDC) to be eligible for GST/HST relief. For more information, see Indian Status. Certificate of Indian Status card – On your customer form, please include your 9- or 10- digit registry number or your band name and family number (commonly referred to as the band number/treaty number), which is found on your card and attached to a copy of your certificate. Temporary Confirmation of Registration Document (TCRD) – Photocopies of the TCRD do not qualify as appropriate documentation, you must to send your Certificate of Indian Status card. If any changes are made to the

When are referral bonuses awarded? When your friend subscribes to Fizz using your referral code, both of your referral bonuses will be pending until your invited friend becomes a paying member. Same goes if you're the one who was invited: your bonus (and that of the Fizz member who invited you) will be pending. When the invited person completes their second monthly payment, they will receive their referral bonus. From there, the referral bonus of the Fizz member who made the invitation will be applied on their next payment. If you have multiple plans, your referral bonuses will be applied on the payment for your default main plan (the oldest plan in your account). You can change your settings under your profile to choose another plan. Once that change is done, any future referral bonus will be assigned to that other chosen plan. Learn more on how to invite friends, and get invited. What is the amount of the referral bonus? The amount of the referral bonus may vary depending on the provinces where the new member’s and the active member’s plans are activated, as well as the offer in effect at the time of subscription. For a mobile plan, the bonus is based on the date the invited person activates their SIM card. For a Home Internet plan, it’s based on the date the invited person subscribes and chooses their installation appointment. As an example: Someone in Quebec refers a person in Manitoba. Each will receive the referral bonus amount in their own region at the time of subscription. To find out the current reference bonus amount and how it works, please refer to these pages: Invite Friends with our Referral Program | Fizz Referral program: how do referral bonuses work? | Fizz How do I know when friends